If it's like the avant, you'll have to drop the headliner to get to the sunshade motor. It's at the back of the sunroof frame.
Technically, the motor is always powered, 24x7. Both the battery connection (via the fuse) and the ground connection are always active.
You should check the J393 in VCDS or such and see if there are any codes. There should also be output tests for the sunshade and sunroof, since the J393 can interact with the control modules via LIN.
Curious, the Q5 version of the motor units doesn't appear to have a direct connection from the sunshade controls to the sunshade motor, like I have in my A4 avant. Both vehicles use the same control unit, 8K0959613A, with its 10-pin plug. But it's wired differently, and the vehicles use different motor units.
Looking at the 10 pins on the control dial for the A4:
1 - J519 interior illumination for the backlighting
2 - J245
3 - J245
4 -
J394 (suspect shade buttons ground line)
5 -
J394 (suspect shade buttons power supply
6 - J245
7 -
J394 (suspect shade buttons action line)
8 - J245
9 - J245 (ground)
10 - J245
Looking at the 10 pins on the control dial for the Q5:
1 - J519 interior lighting
2 - J245
3 - J245
4 - chassis ground
5 - no connection
6 - J245
7 - J245
8 - J245
9 - J245
10 - no connection
So the reporting of the shade button actions is being handled differently in the Q5. In the A4, the buttons are wired directly to the J394. But in the Q5, they are being monitored by the J245 and likely conveyed via the LIN bus line to the J394. Why change it? No idea. But yeah, checking for codes on the J393 would likely be a good thing. Also check that fuse 9, since now the J394 won't be getting anything if the J245 is down.
https://ahparts.com/buy-used/2011-au...hoCKdUQAvD_BwE
For the Q5, it uses the same motor for both positions, with 16-pin plugs. You can see the glass motor in the 7th and 11th pics, the shade motor in the 3rd to last.
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