Audi roadside is the worst

[carguyshu]

Needed to have my RS6 towed from my house (10 minutes away from 2 major cities & 45 miles away from the nearest dealer) as several lug bolts snapped off and the car was unsafe to drive. The second nearest dealer (which is where I bought the car & is only a few extra miles away) had replaced my brakes under warranty about 3,000 miles ago. Both front wheels had issues. The passenger side had 4 of the 5 snap (very lucky all 5 didn't go & when they went it was in a parking lot) and the driver's side had 1 snap and when I went to go tighten them with a torque wrench another had been so fatigued from being loose it snapped too. I put in my tow request at 1pm Friday and they couldn't get someone to tow my car until 7am Monday!!!! Completely ridiculous to say the least. They kept telling me I could find my own tow service and get reimbursed "up to the allowable limit," but they could never tell me what that limit was when asked or how to find out what it is. I called a couple tow services and they claimed they needed some sort of special permission to be on Audi property and could not do it. As a nice bonus I got 2 calls at 3am asking if I still needed tow service on Sunday night. This is the second time I've tried using Audi roadside. The first time I just gave up and used my insurance company for the tow instead.

As a further added bonus Audi claimed that the lugs on the car (which are black and meet/exceed the factory specs) were the problem, not that the techs at the dealership not properly tightening the fronts. They also denied replacing a brake pad wear sensor on the front driver's side that never got properly put in the wiring loom and has been rubbing on the wheel this entire time and is about to fully wear through. Told them to pound sand and got a tow to my preferred shop (which took less than 2 minutes to get through my insurance company even though the tow was over twice as long). Took them less than 30 minutes to get the stuck lugs out. Gonna file a claim with BBB to make Audi replace the brake pad sensor out of principle. I already had to go through this whole thing once before when they denied replacing my brakes under warranty when the caliper seals melted and brake pads literally were falling apart. BBB said they had to replace them under warranty after I filed the claim. Took them over 2 months to fix though and every time I've been the service advisors were not friendly in the least. This is almost certainly my last Audi (or likely any VAG vehicle).

[MtnRinger]

I feel your pain. I'm going back to BMW after this. Never had a vehicle with so many issues or a manufacturer as f'd as VWAG.

[RMode]

Needed to have my RS6 towed from my house (10 minutes away from 2 major cities & 45 miles away from the nearest dealer) as several lug bolts snapped off and the car was unsafe to drive. The second nearest dealer (which is where I bought the car & is only a few extra miles away) had replaced my brakes under warranty about 3,000 miles ago. Both front wheels had issues. The passenger side had 4 of the 5 snap (very lucky all 5 didn't go & when they went it was in a parking lot) and the driver's side had 1 snap and when I went to go tighten them with a torque wrench another had been so fatigued from being loose it snapped too. I put in my tow request at 1pm Friday and they couldn't get someone to tow my car until 7am Monday!!!! Completely ridiculous to say the least. They kept telling me I could find my own tow service and get reimbursed "up to the allowable limit," but they could never tell me what that limit was when asked or how to find out what it is. I called a couple tow services and they claimed they needed some sort of special permission to be on Audi property and could not do it. As a nice bonus I got 2 calls at 3am asking if I still needed tow service on Sunday night. This is the second time I've tried using Audi roadside. The first time I just gave up and used my insurance company for the tow instead.

As a further added bonus Audi claimed that the lugs on the car (which are black and meet/exceed the factory specs) were the problem, not that the techs at the dealership not properly tightening the fronts. They also denied replacing a brake pad wear sensor on the front driver's side that never got properly put in the wiring loom and has been rubbing on the wheel this entire time and is about to fully wear through. Told them to pound sand and got a tow to my preferred shop (which took less than 2 minutes to get through my insurance company even though the tow was over twice as long). Took them less than 30 minutes to get the stuck lugs out. Gonna file a claim with BBB to make Audi replace the brake pad sensor out of principle. I already had to go through this whole thing once before when they denied replacing my brakes under warranty when the caliper seals melted and brake pads literally were falling apart. BBB said they had to replace them under warranty after I filed the claim. Took them over 2 months to fix though and every time I've been the service advisors were not friendly in the least. This is almost certainly my last Audi (or likely any VAG vehicle).

The best, without question, is AAA, at least in my experience. But that may be because I’m now in MA and they are based here.

The worst was through my insurance - Geico, State Farm and Progressive all equally were terrible.


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[Corgiman30]

Depends on the level of the vehicle. I had a Bentley and needed a tow and guy arrived with a flatbed in 30 minutes with sheepskin covers on the wheel straps. Granted this was in Houston. Even if you have an RS you’re getting the same service as an A4.

[Maitre Absolut]

Needed to have my RS6 towed from my house (10 minutes away from 2 major cities & 45 miles away from the nearest dealer) as several lug bolts snapped off and the car was unsafe to drive.

As a further added bonus Audi claimed that the lugs on the car (which are black and meet/exceed the factory specs) were the problem, not that the techs at the dealership not properly tightening the fronts.

so you have aftermarket lugs (extended for spacers?) that snapped and you are mad because audi won't cover it?

[tinmanwpk]

The best, without question, is AAA, at least in my experience. But that may be because I’m now in MA and they are based here.

The worst was through my insurance - Geico, State Farm and Progressive all equally were terrible.


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Took AAA 3 days to come get my car earlier this year!

[RMode]

Took AAA 3 days to come get my car earlier this year!

That’s frustrating for sure. I’d be heated!

The last time I had to call was my wife’s car, which had a flat at our house (valve stem developed a leak somehow). Except we had just settled in there and I didn’t yet have my tools there. Did it all on the app, they sent someone on a Wednesday evening 30 mins after I booked, around 7pm mid week, changed the tire, and were done in under 15 minutes.


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[tinmanwpk]

I forgot to mention that I also got a 3 am call to confirm my need for a tow. That really set me off.

[STALKER]

Unless you are dealing with a very exclusive and $$$$ brand…AAA is always your best bet IMO.
Towing companies and drivers are very hit or miss I find.