has anyone got word back on the vw and audi defective water pump class action

[949]

for those who had to pay out of pocket or used a 3rd party for the repairs, have you received any word on it yet?

[kev0]

Also, what about those who have yet to do it? We all know it's inevitable. Are us owners who have a fairly new S3 covered?

[rowlands57]

I did reach out and they are still going through all the claims they received since the settlement was approved. Given that they have that many to go through is not a great sign but they'll get to those whose claims are approved likely in the next few months.

[Eli0073]

Why I would like to see if someone coming with a freaking pump made entirely out of aluminum or metal and not plastic.

Sent from my IN2017 using Audizine Forum mobile app

[949]

I did reach out and they are still going through all the claims they received since the settlement was approved. Given that they have that many to go through is not a great sign but they'll get to those whose claims are approved likely in the next few months.

when did you reach out?

why do you say its not a great sign?

[MikTip]

Why I would like to see if someone coming with a freaking pump made entirely out of aluminum or metal and not plastic.

Sent from my IN2017 using Audizine Forum mobile app

The GRAF water pump is all metal...

[Eli0073]

The GRAF water pump is all metal...

And the thermostat my bad...the complete thing.

Sent from my IN2017 using Audizine Forum mobile app

[MikTip]

And the thermostat my bad...the complete thing.

Sent from my IN2017 using Audizine Forum mobile app

Plastic is the new aluminum.

[MikTip]

for those who had to pay out of pocket or used a 3rd party for the repairs, have you received any word on it yet?

https://www.google.com/search?q=audi...obile&ie=UTF-8

[rowlands57]

when did you reach out?

why do you say its not a great sign?

Reached out just last week because it's been so long since I filed I figured we should have heard something.

Not a great sign that they have that many claims to go through so likely we'll be doing this again water pump sometime down the road. It's amazing that this is just a narrow band of these engines really, given the years and that it was just Audi the suit was limited to. Still hearing horror stories in later years as well in the entire Audi/VW 'family', you really would think they'd have this figured out by now so it's kinda sad.

[MikTip]

Reached out just last week because it's been so long since I filed I figured we should have heard something.

Not a great sign that they have that many claims to go through so likely we'll be doing this again water pump sometime down the road. It's amazing that this is just a narrow band of these engines really, given the years and that it was just Audi the suit was limited to. Still hearing horror stories in later years as well in the entire Audi/VW 'family', you really would think they'd have this figured out by now so it's kinda sad.

My 2015 Audi S3 water pump lasted to over 150,000 miles....

[949]

Reached out just last week because it's been so long since I filed I figured we should have heard something.

Not a great sign that they have that many claims to go through so likely we'll be doing this again water pump sometime down the road. It's amazing that this is just a narrow band of these engines really, given the years and that it was just Audi the suit was limited to. Still hearing horror stories in later years as well in the entire Audi/VW 'family', you really would think they'd have this figured out by now so it's kinda sad.

thanks for the explanation. i see where you are going with it. i agree.

from what I understand, the amount they lost to this lawsuit is very minimal from what they gain by ignoring the possible repercussions. they make so much money on the sales they made that its very marginal on the repairs. the basic repairs can bring in other types of repairs like carbon cleaning, brakes, oil changes, other fluid changes, up selling you to a new car. so many more avenues to make more money and all they have to do is have a customer come in.

another thought is that they may have thousands to hundreds of thousands of these premade units that are defective and already in storage. what would they even do with them if they had to replace them with better units. its better to throw them out there and see what works and what doesn't. as long as most work till their claimed warranty time frame.

that's my understanding of why they allow it.

[texasboy21]

My 2015 Audi S3 water pump lasted to over 150,000 miles....

And I am on #4... 2016 MY mfg late 2015. I am extremely picky however and have an amazing relationship with my dealer. A single drop of coolant leaking is all it took.

FWIW Audi has extended the coverage to 8 years (from in service date not model year) or 80k miles.

[rowlands57]

Is that warranty retroactive? I had the work done at the dealership well within 8 years (about 60K) - can I claim that back from them?

[Why-man5]

Just had my water pump replaced under the class action lawsuit… 73k miles … started leaking a little a few thousand miles ago.. dealership couldn’t get it to leak under test 3 months ago… and then started leaking more a few weeks ago.took it in and they were able to find the leak and replaced waterpump / thermostat under warranty

[rowlands57]

I guess I'll have to wait for the payout from the class action suit. I had my pump done a long time ago at the dealer at just about 54K miles. I'm still annoyed that they didn't provide a good-will repair but they are just like all the other brands out there at some point your on your own no matter how close to end of warranty you are.

[sleepy_rs3]

Reached out just last week because it's been so long since I filed I figured we should have heard something.

Not a great sign that they have that many claims to go through so likely we'll be doing this again water pump sometime down the road. It's amazing that this is just a narrow band of these engines really, given the years and that it was just Audi the suit was limited to. Still hearing horror stories in later years as well in the entire Audi/VW 'family', you really would think they'd have this figured out by now so it's kinda sad.

agreed. getting my pump replaced next week. issue popped up just after the warranty expired at 50k miles.

[troye]

I am a recently new owner of a 2015. What model years does the suit cover?

[S3DAN]

I paid $1200 to change my water pump and the new one started leaking within 3 months

[Eli0073]

Has anyone noticed that the Coolant designation for our cars had changed to G12 Evo from G13.

I have a good friend that works in Power train dynamics at VWGroup. The inside rumor is that the G13 coolant was found to potentially be the cause of the water pump failures due to being way to corrosive. Again is a rumor. But it kinda does make sense if you read the G12EVO ingredients.

Audi at the very least should make a recall and change fluids or notified owners of the potential issues with the G13.

Sent from my IN2017 using Audizine Forum mobile app

[949]

just got my documentation for proof of scheduled maintenance. anyone else with this new doc demand?
what have you done so far to reply back?

[rowlands57]

I sent back the form with the service rep's name and number who handled my repair. I don't know what they are asking for otherwise because there is zero 'scheduled maintenance' for the cooling system anywhere in the Audi literature. Other than looking at the coolant tank, which is how I knew I had a problem because the water pump is fairly well hidden on these vehicles.

[XMetal]

Seems like Audi is still trying to weasel their way out of paying by giving you the runaround until you are annoyed enough to go away. As indicated, there is no 'scheduled maintenance' for the cooling system as they're claiming "lifetime" fluid in a closed system. You guys should tell them to be specific with their "ask" or this back an forth will continues. Also, why would performing other 'scheduled maintenance' have anything to do with the waterpump failing. Everyone needs to be persistent in this regard as they are banking on the majority would give up with the claim.

[949]

yeah i was wondering if i was wrong about any coolant scheduled maintenance. there doesn't seem to be anything on there stating that. so what in the world are they actually asking.

if anyone finds official audi paperwork stating the coolant is not a service item please post it.

[949]

has anyone sent new follow-up questions to the settlement people about the of no coolant servicing requirements?

[rowlands57]

has anyone sent new follow-up questions to the settlement people about the of no coolant servicing requirements?

I sent back the name and number of the service writer who did my work order. I have no clue what else these clowns want because I submitted the Audi Maintenance schedule as well and pointed out there is zero mention of any service on the cooling system. They are being obtuse on purpose it seems.

[949]

I sent back the name and number of the service writer who did my work order. I have no clue what else these clowns want because I submitted the Audi Maintenance schedule as well and pointed out there is zero mention of any service on the cooling system. They are being obtuse on purpose it seems.

so no reply yet. how long has it been?

is there a expiration time for us to send in our reply?

[rowlands57]

Not sure about the cutoff. Since I did respond I figure they owe me a response now, it's been a few weeks at this point so I'll keep all posted here on what I hear back - if anything.

[ChatYTB]

I have Audi A3 2015 TDi 2.0 184 bhp bumped to 230 or 240 bhp and I used to have collant leak but I have replaced matrix heater I have replaced auxiliary pump under car , I have replaced tank reservoir and I have no more leaking
Even if I drive fast 130 .. Am happy I have solved it
But you guys who has S3 and you complain about collant leak I think it is your fault because you too much stressing car by seeing YouTube videos how they do drag racing and pressing brake pedal same time as accelerate pedal . You have no idea how much pressure you creating by this in cooling system and then wondering why you have leaking ..
I never do drag race by internet nonsen procedure ... I always have foot on brake and when wanna shoot off I just release foot from brake and immediately step on gas .. Easy simple and I have 5 secs or 6 from zero to 60 mph

[sleepy_rs3]

I have Audi A3 2015 TDi 2.0 184 bhp bumped to 230 or 240 bhp and I used to have collant leak but I have replaced matrix heater I have replaced auxiliary pump under car , I have replaced tank reservoir and I have no more leaking
Even if I drive fast 130 .. Am happy I have solved it
But you guys who has S3 and you complain about collant leak I think it is your fault because you too much stressing car by seeing YouTube videos how they do drag racing and pressing brake pedal same time as accelerate pedal . You have no idea how much pressure you creating by this in cooling system and then wondering why you have leaking ..
I never do drag race by internet nonsen procedure ... I always have foot on brake and when wanna shoot off I just release foot from brake and immediately step on gas .. Easy simple and I have 5 secs or 6 from zero to 60 mph

They're defective. That's why they leak. Do you really think Audi would just roll over and pay the settlement if they could blame it on people tuning their cars?

I can't speak for 4 cylinder owners but I can say, as someone who replaced their water pump recently...stock DAZA cars have coolant pump leaks while some big turbo DAZA cars (like my shop's upgraded turbo RS3) don't...that means leaking water pump at 400 crank hp (stock) in some cases and no leaks at 700+ crank hp (hybrid turbo) in other cases - increased engine power is not causing the leaks.

Unfortunately for us 5 cylinder owners we were not included in the class-action suit, probably because there are less 2.5TFSI cars and the motor is new to the U.S. market compared to the 4 cylinder powered cars.

[ChatYTB]

They're defective. That's why they leak. Do you really think Audi would just roll over and pay the settlement if they could blame it on people tuning their cars?

I can't speak for 4 cylinder owners but I can say, as someone who replaced their water pump recently...stock DAZA cars have coolant pump leaks while some big turbo DAZA cars (like my shop's upgraded turbo RS3) don't...that means leaking water pump at 400 crank hp (stock) in some cases and no leaks at 700+ crank hp (hybrid turbo) in other cases - increased engine power is not causing the leaks.

Unfortunately for us 5 cylinder owners we were not included in the class-action suit, probably because there are less 2.5TFSI cars and the motor is new to the U.S. market compared to the 4 cylinder powered cars.

I thought this collant leak was only mostly with S3 I never seen forums much or massive scale for RS3. So even RS suffers with leak? Hmm
Some people are lucky some not but I presume this doesn't happen with 8Y new ones only with 8V
I never had collant leak and when I decided to replace cam belt and water pump it started leaking but my leak was only happening when I was driving fast .. So above 100 miles bjt now I have sorted it.
In my case I have switchable water pump which open and closes pump to pass through the collant and if the shutter get stuck it will create pressure and start spewing collant but now they making modified new pump without shutter so pump won't get stuck and collant system is circulating all the time

[ChatYTB]

Why I would like to see if someone coming with a freaking pump made entirely out of aluminum or metal and not plastic.

Sent from my IN2017 using Audizine Forum mobile app

There is reason why pumps propellers or turbines are plastic, the plastic won't rust if you would have metal pump you would have it seized in 6 months if not early

[agpatel]

The latest update I got this week after asking for status.

"Thank you for your email.

Your claim has been approved as a payable claim. Unfortunately there is no distribution date at this time. You can email or call periodically for updates on that date otherwise your check will be arriving by mail."

[949]

The latest update I got this week after asking for status.

"Thank you for your email.

Your claim has been approved as a payable claim. Unfortunately there is no distribution date at this time. You can email or call periodically for updates on that date otherwise your check will be arriving by mail."

what did you send them as their request for a reply?

since we don't have a service interval for coolant

[agpatel]

what did you send them as their request for a reply?

since we don't have a service interval for coolant

I initially provided the service records showing I had done all the service, I had also did a coolant flush. They came back and said I needed to provide records, so the second time I sent the affidavit.

[MikTip]

The 2021 Volkswagen lawsuit related to the defective engine water pumps in certain Volkswagen and Audi vehicles has been settled and the opt out deadline passed in July 2022.

[949]

I initially provided the service records showing I had done all the service, I had also did a coolant flush. They came back and said I needed to provide records, so the second time I sent the affidavit.

did you send the service record requirements from audi?
the one that doesn't require any coolant service.

[agpatel]

did you send the service record requirements from audi?
the one that doesn't require any coolant service.

Initially yes - I printed the service schedule with a note saying it is not on here other than inspect. I provided the major maintenance recepts showing it was inspected, and also showed it had been flushed once. They didn't accept this, so I sent in the affidavit indicating I followed the mfg. service schedule.

[949]

oh i see. and this was after that may 7th deadline?
or did they allow you still sent it.

[agpatel]

oh i see. and this was after that may 7th deadline?
or did they allow you still sent it.

The resubmit was as I got a letter asking for more info as others above have.