Service Campaign 24II

[Catsnakes]

Got an alert on the MMI on my '22 RS6 about this service campaign. It simply states:

S-Software update for engine control unit

Anyone have any information about this?

I've searched high and low on Audi's website as well as the usual NHTSA recall data, haven't been able to find anything that references this service campaign. Called the dealership and they weren't able to pull up documentation on their side either, but that may have been user error as I wasn't able to speak directly to a service advisor at the time I called.

This appears to be a different service campaign from the MMI issues (91Ei) and the limp mode after hosing down the back seats (90V2).

Strange, but I'm not surprised that they would push out a service notification without any real documentation.

Not sure if this is 24II or 24LL (uppercase I or lowercase L? or some combination?)

[paxton98144]

START DATE
Dec 20, 2022

AUDI ACTION CODE
24II

DESCRIPTION
This action is an engine control module (ECM) software update that includes updates to the vehicle s emissions monitoring and diagnostic software and improves operation in instances where low quality fuel may have been used. This update addresses emissions monitoring and diagnostics and has no direct impact to tailpipe or evaporative emissions.

REMEDY
This action is an engine control module (ECM) software update that includes updates to the vehicle s emissions monitoring and diagnostic software and improves operation in instances where low quality fuel may have been used. This update addresses emissions monitoring and diagnostics and has no direct impact to tailpipe or evaporative emissions.

[ride1157]

This just popped up on the mmi system in the car. Called dealer sounds like a quick 2 hour flash. I’m curious if anyone knows of the apr flash we just had put on the car would get deleted if we get this recall fixed?


Sent from my iPhone using Audizine Forum

[FBAnder]

4 open recalls. 2 repair not available (rear seat wet = broken control module and fuel level sensor potential hang-up). Other 2 are software updates for issues that I have not experienced/not worried about. Keep piling em on Audi!

[WTF its Arturo]

IT'S A TRAP.

Just kidding (maybe). But in all seriousness, I wonder if this recall would get you the TD1 flag if your vehicle has been tuned, even if you flash back to the stock map.

[The_Capt]

IT'S A TRAP.

Just kidding (maybe). But in all seriousness, I wonder if this recall would get you the TD1 flag if your vehicle has been tuned, even if you flash back to the stock map.

I would most certainly bet it would TD1 if tune was flashed at any point. Any SW update will scan the car before applying the update. It’s a tune trap!! Lol


Sent from my iPhone using Audizine Forum

[Corgiman30]

Don’t plan on taking the car in unless it malfunctions or they can fix everything at one time.

[FBAnder]

Don’t plan on taking the car in unless it malfunctions or they can fix everything at one time.

Same. Sneak some of this stuff in during regular service visits were feasible / applicable.

[rusq5]

I would most certainly bet it would TD1 if tune was flashed at any point. Any SW update will scan the car before applying the update. It’s a tune trap!! Lol


Sent from my iPhone using Audizine Forum

while not the same car, recently brought my wifes RS3 in for an emissions recall which reflashed the ECU. we flashed back to stock about a week beforehand. no TD1.

[kjcncsu]

while not the same car, recently brought my wifes RS3 in for an emissions recall which reflashed the ECU. we flashed back to stock about a week beforehand. no TD1.

Which tune did you have, and had you had any other recalls/updates done on the RS3 that had required a software update in the past?

[rexus300]

Is this for only 2022 RS models or does it include the 2021?

[FBAnder]

Is this for only 2022 RS models or does it include the 2021?

Showed up for me when I looked up my VIN. I have a 2021.

[rusq5]

Which tune did you have, and had you had any other recalls/updates done on the RS3 that had required a software update in the past?

034 tune, this was the first time the car had been back to the dealership since purchase.

[rexus300]

Yikes you are right I looked it up. I do have a stage 1+ unitronic tune so I reflashed it to stock last week when I took it in for MMi software update and service. No issues there but I am concern if doing just this ECU update will flag the car even if I flashed it to stock... My dealer service top manager knows I have flashed the car as I have good relationship with the dealer but there is not guarantee... Maybe I should avoid doing this update.

[Ace22]

Yikes you are right I looked it up. I do have a stage 1+ unitronic tune so I reflashed it to stock last week when I took it in for MMi software update and service. No issues there but I am concern if doing just this ECU update will flag the car even if I flashed it to stock... My dealer service top manager knows I have flashed the car as I have good relationship with the dealer but there is not guarantee... Maybe I should avoid doing this update.

In the same boat as you…I will hold off on any updates for now though. I don’t see a point yet in flashing back to stock, but will reach out to Unitronic if/when a flash is needed. Hope your are keeping warm up there in Michigan!

[pwdrskr]

I had our RS6 in for some other issues this week. Just before the appointment the 24II notice had appeared on the MMI. When I brought the car in I just asked the service rep if the fix would impact a tune. I upfront told the rep that the car has an APR Plus tune and I wanted to know if the tune would get overwritten and require a re-flash by APR. The answer is yes, this will overwrite a flash. I then checked with APR to see if the repair would impact whether or not the tune could be reinstalled. APR's response:

"If you get the update from Audi it will change the box code and software version of the car. Without knowing what it is going to change it to I cannot tell you if we have a file or not for it."

The Audi service rep recommending skipping the update until I am certain APR can refresh the car because the update only addresses poor fuel issues. I only use 91 or better so this isn't an issue.

Regarding tuning, warranties, and TD1s...I've posted elsewhere extensively on this topic, so don't want to get into a posting war over the merits of telling or not telling the service reps about the tunes and how in the end, avoiding a TD1 is nearly impossible. I have always been open with the service techs about what I've done with our Audis. I figure that way I can make informed decisions about what will happen with our cars. I my experience, telling the service reps kind of gets them on my side in the sense that they will help me navigate warranty issues. Like this most recent service trip, they advised me not to get the update so I wouldn't need to deal with reinstalling the APR tune.

Without getting too deep into it, my philosophy boils down to this: I understand my personal level of risk and accept responsibility for what I do with our cars. In part, it's why I go with APR Plus. The added warranty gives me a certain peace of mind. I know it's not perfect and there could be issues. I've come to the conclusion that it's essentially impossible to avoid a TD1 in the end, regardless of whether a tune is removed prior to service or not. It seems to me that all that does is delay when Audi discovers the car was modified while investigating the issue, flags the car, and denies coverage anyway. For example:

Scenario 1: Tell Audi about tune upfront

• Car is flagged TD1
• Something breaks/goes wrong
• Audi investigates and determines the repair affected by the TD1
• Audi denies coverage
• I pay for repairs

Scenario 2: Don't tell Audi about tune

• Something breaks/goes wrong
• Audi investigates and discovers tune
• Car is flagged TD1
• Audi denies coverage
• I pay for repairs

Scenario 3: Remove tune before taking in for service

• Something breaks/goes wrong
• Audi investigates and discovers problem
• Diagnostic process reveals uncharacteristic engine performance parameters logged by ECU
• Car is flagged TD1
• Audi denies coverage
• I pay for repairs

I always will end up having to pay for repairs. So, I choose a tuner with a warranty, leave the tune on the car, work with the service rep, and am prepared if I need to pay for something not covered in the end.

This of course is just my opinion.

[rexus300]

In the same boat as you…I will hold off on any updates for now though. I don’t see a point yet in flashing back to stock, but will reach out to Unitronic if/when a flash is needed. Hope your are keeping warm up there in Michigan!

Yeah no need to do the ECU update Its freezing here and we got some snow. Didnt have time to get my winter sets on and will do it next week. Driving the Bronco now aha. Have a happy holidays!

[pwdrskr]

I had our RS6 in for some other issues this week. Just before the appointment the 24II notice had appeared on the MMI. When I brought the car in I just asked the service rep if the fix would impact a tune. I upfront told the rep that the car has an APR Plus tune and I wanted to know if the tune would get overwritten and require a re-flash by APR. The answer is yes, this will overwrite a flash. I then checked with APR to see if the repair would impact whether or not the tune could be reinstalled. APR's response:

"If you get the update from Audi it will change the box code and software version of the car. Without knowing what it is going to change it to I cannot tell you if we have a file or not for it."

The Audi service rep recommending skipping the update until I am certain APR can refresh the car because the update only addresses poor fuel issues. I only use 91 or better so this isn't an issue.

Regarding tuning, warranties, and TD1s...I've posted elsewhere extensively on this topic, so don't want to get into a posting war over the merits of telling or not telling the service reps about the tunes and how in the end, avoiding a TD1 is nearly impossible. I have always been open with the service techs about what I've done with our Audis. I figure that way I can make informed decisions about what will happen with our cars. I my experience, telling the service reps kind of gets them on my side in the sense that they will help me navigate warranty issues. Like this most recent service trip, they advised me not to get the update so I wouldn't need to deal with reinstalling the APR tune.

Without getting too deep into it, my philosophy boils down to this: I understand my personal level of risk and accept responsibility for what I do with our cars. In part, it's why I go with APR Plus. The added warranty gives me a certain peace of mind. I know it's not perfect and there could be issues. I've come to the conclusion that it's essentially impossible to avoid a TD1 in the end, regardless of whether a tune is removed prior to service or not. It seems to me that all that does is delay when Audi discovers the car was modified while investigating the issue, flags the car, and denies coverage anyway. For example:

Scenario 1: Tell Audi about tune upfront

• Car is flagged TD1
• Something breaks/goes wrong
• Audi investigates and determines the repair affected by the TD1
• Audi denies coverage
• I pay for repairs

Scenario 2: Don't tell Audi about tune

• Something breaks/goes wrong
• Audi investigates and discovers tune
• Car is flagged TD1
• Audi denies coverage
• I pay for repairs

Scenario 3: Remove tune before taking in for service

• Something breaks/goes wrong
• Audi investigates and discovers problem
• Diagnostic process reveals uncharacteristic engine performance parameters logged by ECU
• Car is flagged TD1
• Audi denies coverage
• I pay for repairs

I always will end up having to pay for repairs. So, I choose a tuner with a warranty, leave the tune on the car, work with the service rep, and am prepared if I need to pay for something not covered in the end.

This of course is just my opinion.

Oh, forgot to mention, I asked about a fix for the relatively minor MMI issues, including:

• Occasional CarPlay black screens
• Frozen CarPlay screens
• "jerky" CarPlay screens
• Favorites getting wiped out every few weeks
• Customizable button layout in lower climate control screen not sticking (e/g. Heated Steering Wheel, Sync, Off, etc.)
• etc...

Service advisor said an MMI update is coming in Q1 2023.

[sc94]

I had our RS6 in for some other issues this week. Just before the appointment the 24II notice had appeared on the MMI. When I brought the car in I just asked the service rep if the fix would impact a tune. I upfront told the rep that the car has an APR Plus tune and I wanted to know if the tune would get overwritten and require a re-flash by APR. The answer is yes, this will overwrite a flash. I then checked with APR to see if the repair would impact whether or not the tune could be reinstalled. APR's response:

"If you get the update from Audi it will change the box code and software version of the car. Without knowing what it is going to change it to I cannot tell you if we have a file or not for it."

The Audi service rep recommending skipping the update until I am certain APR can refresh the car because the update only addresses poor fuel issues. I only use 91 or better so this isn't an issue.

Thanks for confirming and sharing this info. I’ll hold off on this update too.

[pmarin]

You forgot fourth option: APR Plus. APR would pay for the repairs. That is the whole point of the PLUS tuning for stage 1. Stage 2 and up you are on your own.

[pwdrskr]

You forgot fourth option: APR Plus. APR would pay for the repairs. That is the whole point of the PLUS tuning for stage 1. Stage 2 and up you are on your own.

Yes, I suppose I could've added that. However, I was trying to be more general to all tunes and the misconception that pulling a tune before taking to Audi is a guaranteed way to avoid a TD1. It only delays it until a problem arises which then causes Audi to investigate and discover evidence of the tune. In the end, the financial responsibility will fall to the owner. So I opt for APR Plus and elect to be open with the service reps to at least know what is happening with my cars. To be fair, APR Plus isn't perfect. There certainly could be a scenario where both Audi and APR deny coverage. Then I'm in for a fight or paying out of pocket. So far after 7 Audis, all tuned (one taken to stage 3), I've yet to have a problem impacted by tunes.

My goal is not to cause arguments, only to help others understand the risks with tuning our cars.

[sdaudiguy]

Yes, I suppose I could've added that. However, I was trying to be more general to all tunes and the misconception that pulling a tune before taking to Audi is a guaranteed way to avoid a TD1. It only delays it until a problem arises which then causes Audi to investigate and discover evidence of the tune. In the end, the financial responsibility will fall to the owner. So I opt for APR Plus and elect to be open with the service reps to at least know what is happening with my cars. To be fair, APR Plus isn't perfect. There certainly could be a scenario where both Audi and APR deny coverage. Then I'm in for a fight or paying out of pocket. So far after 7 Audis, all tuned (one taken to stage 3), I've yet to have a problem impacted by tunes.

My goal is not to cause arguments, only to help others understand the risks with tuning our cars.

Dropped mine off today for the 2 year service and Im At 5300 miles. My service writer brought this recall up and agreed it looks like audi fishing. Mine is also listed as needing the fuel float and mmi replacement both don’t have parts available still.

@pwdrskr which service department do you use and are they easy to work with being tuned?

[pwdrskr]

Dropped mine off today for the 2 year service and Im At 5300 miles. My service writer brought this recall up and agreed it looks like audi fishing. Mine is also listed as needing the fuel float and mmi replacement both don’t have parts available still.

@pwdrskr which service department do you use and are they easy to work with being tuned?

Audi Escondido. They were very easy to work with. when I said our cars were tuned they immediately said the update would overwrite it and recommended I either take the tune off first, get the tune put on again after the update, or skip it all together. They wanted me to know the car would get TD1'd if I proceeded with update. So, the service reps didn't TD1 me, they warned me the techs would.

Oh, and they have loaner cars. I went there because Audi Carlsbad no longer provides them when scheduling appointments online. I got tired of requesting loaners via text and getting no response, so I went to Escondido. They are both nearly the same distance from me, so wasn't an inconvenience...

[sdaudiguy]

Audi Escondido. They were very easy to work with. when I said our cars were tuned they immediately said the update would overwrite it and recommended I either take the tune off first, get the tune put on again after the update, or skip it all together. They wanted me to know the car would get TD1'd if I proceeded with update. So, the service reps didn't TD1 me, they warned me the techs would.

Oh, and they have loaner cars. I went there because Audi Carlsbad no longer provides them when scheduling appointments online. I got tired of requesting loaners via text and getting no response, so I went to Escondido. They are both nearly the same distance from me, so wasn't an inconvenience...

Gotcha. Mine was purchased there but my salesman is no longer there and when he tried to introduce me to their service manager she didn’t seem to care so I went back to the service writer I’ve been using for ages at Miramar. I was told even with it reflashed back to stock the computer would flag it so I haven’t tuned mine. Such as life…I just hit 5300 miles on the ride in for the two year service so it’s not like I drive it much. Just would love to bump the dead spot low to mid for cruising.

[pwdrskr]

Gotcha. Mine was purchased there but my salesman is no longer there and when he tried to introduce me to their service manager she didn’t seem to care so I went back to the service writer I’ve been using for ages at Miramar. I was told even with it reflashed back to stock the computer would flag it so I haven’t tuned mine. Such as life…I just hit 5300 miles on the ride in for the two year service so it’s not like I drive it much. Just would love to bump the dead spot low to mid for cruising.

Completely respect your decision. As I’ve written several times, every owner should find their own level of acceptable risk when modding their car. I try to offer up my thoughts on the effectiveness, or rather, lack of effectiveness of the various methods of trying to hide a tune. In the end, Audi will figure it out and the owner will be responsible.

That said, one of the great benefits of tunes is to “solve” some what many believe to be shortcomings of the way Audi sets up our cars. For me, I loathe the tip in delay Audi seems to believe we want our cars to respond to pressing the accelerator. I’m not talking about turbo lag, rather the delay in engine response when the accelerator is pressed. It’s really annoying, it was downright dangerous on our now sold 2013 A4 Allroad. I’ve found tunes noticeably improve this. In fact, I almost feel this is the biggest benefit of a tune. Let’s be honest, nearly 600 HP/torque is plenty of performance. Do I really need north of ~720-730 HP, ~750 torque? No, I don’t. But I do NEED the tip delay reduced/eliminated.

Now, I need to figure out how to stop the MMI message about the software recall / update to go away. Service advisor said it would go away after a few restarts. So far I’ve restarted the car >10 times and it’s still there. Doesn’t matter all that much other than it triggers my OCD something serious. Perhaps there’s an OBDEleven solution. I’ll have to get off my arse and look into it…

[sdaudiguy]

Completely respect your decision. As I’ve written several times, every owner should find their own level of acceptable risk when modding their car. I try to offer up my thoughts on the effectiveness, or rather, lack of effectiveness of the various methods of trying to hide a tune. In the end, Audi will figure it out and the owner will be responsible.

That said, one of the great benefits of tunes is to “solve” some what many believe to be shortcomings of the way Audi sets up our cars. For me, I loathe the tip in delay Audi seems to believe we want our cars to respond to pressing the accelerator. I’m not talking about turbo lag, rather the delay in engine response when the accelerator is pressed. It’s really annoying, it was downright dangerous on our now sold 2013 A4 Allroad. I’ve found tunes noticeably improve this. In fact, I almost feel this is the biggest benefit of a tune. Let’s be honest, nearly 600 HP/torque is plenty of performance. Do I really need north of ~720-730 HP, ~750 torque? No, I don’t. But I do NEED the tip delay reduced/eliminated.

Now, I need to figure out how to stop the MMI message about the software recall / update to go away. Service advisor said it would go away after a few restarts. So far I’ve restarted the car >10 times and it’s still there. Doesn’t matter all that much other than it triggers my OCD something serious. Perhaps there’s an OBDEleven solution. I’ll have to get off my arse and look into it…

Agree 100% this is the first car Ive owned that isnt tuned or heavily modified. I did have the mtm piggyback for a bit but after all the bad press and issues they had I removed it. However it did solve the issues of tip in and the low end spot that I hate. Was considering the JB4 or the ABT but ABT is no longer sold in CA and I have heard the JB4 is a pain to install and remove.

[DeputyDog95]

I had our RS6 in for some other issues this week. Just before the appointment the 24II notice had appeared on the MMI. When I brought the car in I just asked the service rep if the fix would impact a tune. I upfront told the rep that the car has an APR Plus tune and I wanted to know if the tune would get overwritten and require a re-flash by APR. The answer is yes, this will overwrite a flash. I then checked with APR to see if the repair would impact whether or not the tune could be reinstalled. APR's response:

"If you get the update from Audi it will change the box code and software version of the car. Without knowing what it is going to change it to I cannot tell you if we have a file or not for it."

The Audi service rep recommending skipping the update until I am certain APR can refresh the car because the update only addresses poor fuel issues. I only use 91 or better so this isn't an issue.

Regarding tuning, warranties, and TD1s...I've posted elsewhere extensively on this topic, so don't want to get into a posting war over the merits of telling or not telling the service reps about the tunes and how in the end, avoiding a TD1 is nearly impossible. I have always been open with the service techs about what I've done with our Audis. I figure that way I can make informed decisions about what will happen with our cars. I my experience, telling the service reps kind of gets them on my side in the sense that they will help me navigate warranty issues. Like this most recent service trip, they advised me not to get the update so I wouldn't need to deal with reinstalling the APR tune.

Without getting too deep into it, my philosophy boils down to this: I understand my personal level of risk and accept responsibility for what I do with our cars. In part, it's why I go with APR Plus. The added warranty gives me a certain peace of mind. I know it's not perfect and there could be issues. I've come to the conclusion that it's essentially impossible to avoid a TD1 in the end, regardless of whether a tune is removed prior to service or not. It seems to me that all that does is delay when Audi discovers the car was modified while investigating the issue, flags the car, and denies coverage anyway. For example:

Scenario 1: Tell Audi about tune upfront

• Car is flagged TD1
• Something breaks/goes wrong
• Audi investigates and determines the repair affected by the TD1
• Audi denies coverage
• I pay for repairs

Scenario 2: Don't tell Audi about tune

• Something breaks/goes wrong
• Audi investigates and discovers tune
• Car is flagged TD1
• Audi denies coverage
• I pay for repairs

Scenario 3: Remove tune before taking in for service

• Something breaks/goes wrong
• Audi investigates and discovers problem
• Diagnostic process reveals uncharacteristic engine performance parameters logged by ECU
• Car is flagged TD1
• Audi denies coverage
• I pay for repairs

I always will end up having to pay for repairs. So, I choose a tuner with a warranty, leave the tune on the car, work with the service rep, and am prepared if I need to pay for something not covered in the end.

This of course is just my opinion.

There is one scenario where you don't get a TD1 and you don't have to pay for repairs... Don't tune your car while it's under warranty :)

[braap295]

Was considering the JB4 or the ABT but ABT is no longer sold in CA and I have heard the JB4 is a pain to install and remove.

The ABT also seems insanely expensive if I am understanding their catalogue right? Almost $11,000 to get basically a stage 1/700hp tune?

Buying a unitronic and saving $10,000 for repairs in the off chance you need them might be the better move…lol

[sdaudiguy]

Abt software I believe is like 3 grand. I know there is a used one in the forums for 3 right now.

[Nsd991]

Letter from Audi

[FBAnder]

I tossed this letter in the pile with the others...lol. Eventually. Eventually.

[lynnSegal]

I have the same 2 recalls with no fixes available for my 2020 A6 Allroad. Just experienced the fuel level sensor malfunction (recall date was Feb 2022) on a long trip across the state. Had to travel 1000 miles in the rain using odometer for fuel estimated levels. I've tried contacting Audi USA and my dealer...they ignore me. The gateway control module recall is another disaster waiting for more information. So much for the pleasure of spending $85K on a car. Anyone have more information on these recalls? (# 20DN and 90V2)

[Corgiman30]

Wonder what % of RS 6’s are tuned?

[pwdrskr]

Letter from Audi

I checked with APR to see what their take is on this. For what it's worth, APR says this is standard stuff from Audi and means that if a problem should arise on a modified ECU when the fix is applied, Audi will not pay to fix said problem. From APR:

"...that is them saying that the software update is covered under the recall and will be paid for by Audi but if there is an issue with the update or the ecu needs to be flashed back to stock first than Audi will not pay the dealer for that labor. That is normal in regards to an ECU update recall."

To me this means anyone with a tuned car should either:

1. avoid the update, minimally until more information is known
   -or
2. remove the tune before getting the update then get the tune reinstalled afterwards. However, an updated ECU may not be compatible with a tune...at least until the tuner develops one for the modified ECU

I've opted for #1...

[rusq5]

Letter from Audi

Got a letter like this for the RS3. Wife wasn't able to renew registration until getting reflashed. She was tuned, but we switched back to stock before taking it to Audi. Haven't flashed back to tuned yet, fingers crossed the old tune still flashes with no issues.

I guess the clock is ticking for us, at least in CA. Would be interested to hear if it causes issues with registration in other states. Maybe its time to open a LLC in Montana.

[FBAnder]

Got a letter like this for the RS3. Wife wasn't able to renew registration until getting reflashed. She was tuned, but we switched back to stock before taking it to Audi. Haven't flashed back to tuned yet, fingers crossed the old tune still flashes with no issues.

I guess the clock is ticking for us, at least in CA. Would be interested to hear if it causes issues with registration in other states. Maybe its time to open a LLC in Montana.

Just renewed my registration in IL with this recall open on my car. Don't think IL cares about vehicle recall status...nor a lot of other things, but, I digress, I digress.

[widebodyfx]

Got a letter like this for the RS3. Wife wasn't able to renew registration until getting reflashed. She was tuned, but we switched back to stock before taking it to Audi. Haven't flashed back to tuned yet, fingers crossed the old tune still flashes with no issues.

I guess the clock is ticking for us, at least in CA. Would be interested to hear if it causes issues with registration in other states. Maybe its time to open a LLC in Montana.

I lived in SoCal most of my life but relocated to Seattle 2009. Washington now has no emissions or inspection that I can tell. Registered my very SoCal illegal VQ35 in Washington and no longer have any emissions anxiety.

[Zine8288]

Anyone ever figured out how to get rid of this action message on the mmi yet? Like others, slightly ocd.

Sent from my SM-S908U using Audizine Forum mobile app

[FBAnder]

Anyone ever figured out how to get rid of this action message on the mmi yet? Like others, slightly ocd.

Sent from my SM-S908U using Audizine Forum mobile app

Stop paying for Audi Connect?

[pwdrskr]

Anyone ever figured out how to get rid of this action message on the mmi yet? Like others, slightly ocd.

Sent from my SM-S908U using Audizine Forum mobile app

My service advisor said it would go away after a few restarts. don't thing that's right though. I've lost track of how many times I've restarted the car and it's still there. Next, I'm going to try OBDEleven...