Help! I've looked everywhere! Apple Car Play Won't Connect

[NavBlue19]

Hi guys.* This is for a 2019 SQ5 Prestige

I've searched this forum, Audiworld, my FB groups and also called my Audi Service department and still can't figure out what is going on with my Apple Car Play.* It was working fine on Sunday, then on my way to drop her off at the Detailers for paint correction and ceramic coat, the Car Play just stopped working and I couldn't get it to reconnect.* When I picked her up on Tuesday evening, same issue.* When I plug it in, the phone makes the "battery charging" chime but Car Play doesn't kick on.* The Audi Smartphone Interface screen pops up that says "to use Apple Car Play, please connect a compatible smartphone using USB port...blah blah blah" then you have the optioni to change to connection manager or cancel.* Clicking on "change to connection manager" was how I was able to get Car Play to pop up.* Now it just takes me to the Connection Manager settings screen that shows primary phone, secondary phone, MMI connect app, BT Player etc.* I've tried resetting my MMI, checking all Car Play settings I can think of on my phone, "forgetting" the phone on the car, reinstalling, forgetting the MMI on the phone and reinstalling, different USB cables, all to no avail.* Anyone have this issue?

[billspudman]

Have you tried rebooting your phone?

[nerdybeard]

A few random things to consider:

- Try a different phone to isolate the issue to your phone vs the MMI
- Reboot the phone
- Check the USB port on the phone. Oftentimes a bit of lint can get in there and ruin connections that require more than just charging
- If you have a MDM installed by your work, that could potentially affect how it connects to external sources

[Hostile]

My 2021 has two USB ports that can connect to the MMI, do you have 2 as well? If so, try the other one in case it's a problem with the port itself.

[piperman]

I would also try a different cable, I had one that would charge, but didn't work with CP, changed cable, and it worked.

[Hostile]

I would also try a different cable, I had one that would charge, but didn't work with CP, changed cable, and it worked.

I’ve also had cables that did work with CarPlay for a year or 2 just randomly stop working with CP but would still charge.

[Hostile]

Dude posted over at AudiWorld that it’s fixed. He didn’t have CarPlay enabled on for his phone in the MMI.

[NavBlue19]

Thanks for all of the suggestions! I tried them all prior to posting. It wasn’t that Car Play wasn’t enabled in my MMI, it was that my phone was showing up under Audi Smartphone and I had no idea to look there. I simply saw it under primary phone with no option to select anything but Bluetooth. So now I know that in order to change settings, I have to look both places.

And I’m not a dude. But thanks for not assuming I’m some helpless girl! Cuz I am. Lol.

[fstults]

I have a 2018 Audi A4 and have had frustrating connectivity issues with my iPhone via USB cable with CarPlay. 80% of the time it works fine. But 10% of the time the system says to use CarPlay, connect a smartphone. Usually by unplugging the phone and plugging it back in several times I can get it to connect. The other 10% of the time, it connects successfully, but the screen goes completely blank and then comes on and off every few seconds. In this case it appears to go blank when my speed falls below 20mph and returns to normal when my speed increases above 20mph. This has been consistently happening with multiple phones and multiple cables. My phone connects normally in my wife’s Audi Q5. The dealer’s mechanics have been no help as the computer says there are no faults. Anyone have any ideas?

[robb1887]

Dude posted over at AudiWorld that it’s fixed. He didn’t have CarPlay enabled on for his phone in the MMI.

Anyone know if this was an over-air update to the MMI that got pushed? I was frustrated the week prior to this comment as my AA stopped connecting via my AAwireless dongle and cable connections that had zero issues prior for weeks. Just seems odd it got "disabled" randomly. I didnt think over-air updates were a thing in this platform?

[Hostile]

I had an OTA update yesterday on the MMI. No clue what it did though.