Wow, I'm sorry to see this. I would love to have the chance to talk to this guy and see where he is getting his information and have the chance to set the record straight. We have had zero failures in the B9 3.0T world, not a single engine, transmission, turbo, otherwise. Same story in pretty much any platform. The "21 engines" is an over-exaggeration but may be a rumor that stemmed from some truth that we have been VERY honest about. We pushed out a highly requested 2-step launch control and rolling anti-lag feature to the MQB market (MK7 GTI, Golf R & 8V A3, S3), which is one of our largest tune markets for sure. There was a very rare ECU variation (luckily it small) that had a bug when the exact match of software loaded and feature options caused it to ignore a single line of safety code in the programming and threw the rods through the block of a few engines. We caught it quickly, but not before a few customers lost their engines. More importantly than it happening, in my opinion, is how we handled it... we reimbursed any fees for towing etc., paid for rental cars, found trusted shops, replaced the engines, upgraded them to our Stage 3 GT2260S turbo setup, and covered all costs returning them with a car better than it started. That was a severe custom code project with a very unfortunate bug -luckily, it only affected a handful of people out of a pool containing thousands of flashes. This is the only time in the history of our company something like that has happened in tuning, and the customers were taken care of 100%, and every one of them is happy and still a customer today. That was a 1-in-a-million issue and so incredibly unlikely to ever happen again with how we engineer these products here. At least it's good to know if the very unlikely thing ever did happen (and no company is perfect), you know IE has your back.
We have implemented massive investments in equipment, training, and practices in our calibration department that very few companies have. We use advanced sensors to collect huge amounts of login data beyond the stock ECU, including cylinder pressures and strict various altitude/climate testing on every platform. You won't find a safer tune than we are producing. I'm glad you love your tune, and so much BIG stuff is coming from us for this platform from us; you're in for a good time!
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