TAG Motorsports makes high quality stuff and you can even do custom finishes. They are a top tier shop you should see the McLaren 720s and Ferrari 488 builds they do. Insane. I think your order might have been lost due to how busy they are instead of any malicious reason.
That being said their badges are very very expensive. The oem badges are cheap plastic themselves so I would say go grab them of eBay or somewhere else. Not worth dropping high $$$ on painted plastic emblems. If you want something really custom well they are your only option unless you DIY.
I highly recommend purchasing all your badges from one source so they stay consistent. I highly highly recommend Winn Auto sports. The badges aren’t listed on the site, but DM them on Instagram.
Here’s mine from them:
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