
Originally Posted by
98A4TurboAWD
Can you explain a little more detail about your customer service experience? They analyzed data logs and emailed you another tune to load?
Top two examples to date:
I ordered their high flow cat and downpipe on a Monday so that it would arrive on Friday. It didn't show so I called them to ask, and they checked with UPS to confirm UPS had "lost it." As a result, IE one day air mailed another one at no cost to me and it arrived on Sunday, so I still managed to get it installed that weekend as planned.
I recently installed their intake manifold, which involves disconnecting two sensors that stay unplugged, which throw fault codes and the check engine light. Through a couple emails and reflashes, they got the tune sorted out, and now there is no CEL.
They also have a customer support page on Facebook that is very active, with several of their guys frequently chipping in to answer questions.
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