
Originally Posted by
zatta
Thanks for the tips, I will likely try this soon and see what I can do...
To save yourself any guesswork I’d call the shop “anonymously” and ask if they have access to a VAGCOM or similar for completing work on VWAG vehicles. If they say they don’t, you’ve confirmed the first assumption and second assumption in that they didn’t use a software to complete the job and they used an alternative method to retract the calipers.
Now, confirming how they did that can be trickier but IMO simply starts with asking them straight up how they did the job since you now know they didn’t have a VAGCOM/app to do it properly.
But my guess actually is that they didn’t use brute force and instead used a reverse polarity method with a power source that overloaded the EPB sensor. I’ve seen the method work with other cars without issue, but it’s definitely a gamble for the shops that do it for this exact circumstance.
Sorry to hear about your troubles, but good luck with tracking down what happened. FWIW the last thing you should do is eat it or try to DIY any solutions... just my .02¢
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