USP motorsports sucks

[mcjim]

So I ordered an APR intake on Black Friday and got an immediate email the item would ship that day, great! Next day I get an email saying 12/28 ship date. They also charged my card right away even though the item wasn’t going to ship for a month. I called to complain that they charged my card and they claimed it was within their rights to charge right away but I could cancel my order if I wanted. The same day my order was changed to 12/10. On 12/10 I called and asked if the item was shipping and they changed my ship date today to 12/28. Meanwhile I have paid for this item 3 weeks ago. I called Amex and they let me know the vendor couldn’t charge untill the item it shopped. I informed USP of this but all they offered instead was to cancel my order. If I could and get Black Friday pricing again I would. At this point they have me over a barrel. Never ordering from them again.


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[Iwantyourcar]

That’s a bummer. Never ordered from them. I have had good success with moddedeuros 👍. Maybe give them a shot?

[mcjim]

That’s a bummer. Never ordered from them. I have had good success with moddedeuros . Maybe give them a shot?

Yeah, next Black Friday I will give them a shot.


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[Ford Prefect]

Yeah I’d be done. It’s common practice to pay when shipped even if allowed.


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[hilmar2k]

That sucks. I've ordered from them and never had any issues.

[08ISF]

I ordered from them with no issues. Sucks but it could be an issue with their supplier and out of the control. I'm sure they'd be willing to sell you an in stock intake at Black Friday price

[S4ilicious]

Modded Euros as far as companies goes is one of the best company iv dealt with. Always arrived before the date and their Return Policy is great.

[Gberg888]

I really dont understand the issue here?

So a company charged your card when you bought something, seems pretty standard. Id rather it that way instead of the money coming out a few days or weeks later when I am not expecting it.

I assume you picked the free shipping option and didnt pay for any shipping costs... so, within reason, its their choice when it gets shipped. Your ship date changed and your upset?

Sorry bro, I do not have any sympathy for you...

[Solarsuplex]

I really dont understand the issue here?

So a company charged your card when you bought something, seems pretty standard. Id rather it that way instead of the money coming out a few days or weeks later when I am not expecting it.

I assume you picked the free shipping option and didnt pay for any shipping costs... so, within reason, its their choice when it gets shipped. Your ship date changed and your upset?

Sorry bro, I do not have any sympathy for you...

Yeah im with you here...

[bhvrdr]

I really dont understand the issue here?

So a company charged your card when you bought something, seems pretty standard. Id rather it that way instead of the money coming out a few days or weeks later when I am not expecting it.

I assume you picked the free shipping option and didnt pay for any shipping costs... so, within reason, its their choice when it gets shipped. Your ship date changed and your upset?

Sorry bro, I do not have any sympathy for you...

I was a bit confused too. They gave you the opportunity to cancel the order or not. If you canceled it you'd get your money back. You decided to stick with it so why would it matter if it hits your credit card now or later?

Mike

[mcjim]

I really dont understand the issue here?

So a company charged your card when you bought something, seems pretty standard. Id rather it that way instead of the money coming out a few days or weeks later when I am not expecting it.

I assume you picked the free shipping option and didnt pay for any shipping costs... so, within reason, its their choice when it gets shipped. Your ship date changed and your upset?

Sorry bro, I do not have any sympathy for you...

It’s standard to put a hold on a card when something is ordered, and then processed when shipped. It is actually against the card holder agreements to charge right away unless it’s a custom order, which this isn’t.

If you have no issue paying now for something later why don’t you wire over 1k bucks and I’ll pay 1k of your cc bill in two months, sound like a good deal?

I’ll let Amex deal with their charging practices.

Even if I shipped one day shipping they wouldn’t have been able to ship it so I am not sure how the option I picked has any relevance.

PM me and I’ll give you my info so you can send over that loan.


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[mcjim]

I was a bit confused too. They gave you the opportunity to cancel the order or not. If you canceled it you'd get your money back. You decided to stick with it so why would it matter if it hits your credit card now or later?

Mike

Because now I can’t get the same pricing with another vendor as the delays were not communicated untill it was too late to after Black Friday.


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[XLR8 Craig]

Sent you a PM!

[KRp220]

It’s standard to put a hold on a card when something is ordered, and then processed when shipped. It is actually against the card holder agreements to charge right away unless it’s a custom order, which this isn’t.

If you have no issue paying now for something later why don’t you wire over 1k bucks and I’ll pay 1k of your cc bill in two months, sound like a good deal?

I’ll let Amex deal with their charging practices.

Even if I shipped one day shipping they wouldn’t have been able to ship it so I am not sure how the option I picked has any relevance.

PM me and I’ll give you my info so you can send over that loan.


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"It’s standard to put a hold on a card when something is ordered, and then processed when shipped." huh? i guess i can't agree with this. i loked through a handful of emails for the things i've ordered recently and my card has alwasy been charged immediately, even if the order was not shipped right away. Home Depot: ordered something that is not in stock and being delivered next week for me to pick up in store. Sears: same thing. hell, even AMAZON charges you even if something isn't going to ship right away. as far as i'm concerned, it is your commitment to the product prior to the vendor paying their employees to pull it off the shelf, box it, and ship it. that doesn't happen instantaneously. which begs the question, where do you draw the line? if it takes and hour, should they wait until jsut before Fedex comes to charge your card? a day? a week?

i will agree with you that it sucks that they changed teh shipping date, and i would be annoyed as well. but i deal with this at my job too. I work for a lender and we require 1-2 payments upfront and people get bent out of shape when they charge their account whent eh deal isn't quite ready to fund yet. ya know why? because we're not going to go through the work without some sort of consideration and commitment. if the deal falls through, then fine - refund it. just like USP offered you.

just my 2 cents.

[mcjim]

"It’s standard to put a hold on a card when something is ordered, and then processed when shipped." huh? i guess i can't agree with this. i loked through a handful of emails for the things i've ordered recently and my card has alwasy been charged immediately, even if the order was not shipped right away. Home Depot: ordered something that is not in stock and being delivered next week for me to pick up in store. Sears: same thing. hell, even AMAZON charges you even if something isn't going to ship right away. as far as i'm concerned, it is your commitment to the product prior to the vendor paying their employees to pull it off the shelf, box it, and ship it. that doesn't happen instantaneously. which begs the question, where do you draw the line? if it takes and hour, should they wait until jsut before Fedex comes to charge your card? a day? a week?

i will agree with you that it sucks that they changed teh shipping date, and i would be annoyed as well. but i deal with this at my job too. I work for a lender and we require 1-2 payments upfront and people get bent out of shape when they charge their account whent eh deal isn't quite ready to fund yet. ya know why? because we're not going to go through the work without some sort of consideration and commitment. if the deal falls through, then fine - refund it. just like USP offered you.

just my 2 cents.

An email wont show you if a hold was placed or the card was actually charged. Check your next amazon order, they indeed follow the card holder agreements. Now they are so fast it can be hard to see but the second you hit the "order" button a hold is placed on your card. It is not charged. When the item ships, the hold is then converted and the charge is processed. Again none of that information is put in an email.

[KRp220]

An email wont show you if a hold was placed or the card was actually charged. Check your next amazon order, they indeed follow the card holder agreements. Now they are so fast it can be hard to see but the second you hit the "order" button a hold is placed on your card. It is not charged. When the item ships, the hold is then converted and the charge is processed. Again none of that information is put in an email.

maybe amazon was a bad example given their speed, but my Home Depot example holds true. my Amex shows the order as "pending" but that is only because i just placed the order yesterday. the charge to your card isn't instaneous either.
we're splitting hairs at this point
my point is that i agree with a vendor charging you since it is a committment to purchase the item.
changing your shipping date sucks though

[mcjim]

maybe amazon was a bad example given their speed, but my Home Depot example holds true. my Amex shows the order as "pending" but that is only because i just placed the order yesterday. the charge to your card isn't instaneous either.
we're splitting hairs at this point
my point is that i agree with a vendor charging you since it is a committment to purchase the item.
changing your shipping date sucks though

We can agree to disagree but you are making my case for me. The HD charge you reference is pending, so a hold was placed. If your credit card cycle ended today you wouldn’t be paying for that charge. At the point the order is shipped or picked up the charge will go from pending to posted.


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[Gberg888]

It’s standard to put a hold on a card when something is ordered, and then processed when shipped. It is actually against the card holder agreements to charge right away unless it’s a custom order, which this isn’t.

If you have no issue paying now for something later why don’t you wire over 1k bucks and I’ll pay 1k of your cc bill in two months, sound like a good deal?

I’ll let Amex deal with their charging practices.

Even if I shipped one day shipping they wouldn’t have been able to ship it so I am not sure how the option I picked has any relevance.

PM me and I’ll give you my info so you can send over that loan.


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Okay, #1, where the **** did a loan come from? #2 you are the one complaining, so if anything, you should be paying me, #3 When I buy something I want the money out of my account as soon as possible and you got a shipping date. You should not complain until after that date passes...

You sound like an upset millennial who didnt get there candy today... They run a business. They have 1000s of orders across x number of forums and platforms all coming in on one day and then the next few days after. Its going to take some ****ing time for them to get through it all. But god forbid your order gets pushed back some because we all know your order is special... Get off your ****ing high horse.

[S4ilicious]

Okay, #1, where the fuck did a loan come from? #2 you are the one complaining, so if anything, you should be paying me, #3 When I buy something I want the money out of my account as soon as possible and you got a shipping date. You should not complain until after that date passes...

You sound like an upset millennial who didnt get there candy today... They run a business. They have 1000s of orders across x number of forums and platforms all coming in on one day and then the next few days after. Its going to take some fucking time for them to get through it all. But god forbid your order gets pushed back some because we all know your order is special... Get off your fucking high horse.

Lol seems like the issue with OP was just a misunderstanding. Patience is key! Some people are still waiting for their Roc Euro intake of last year. But not to worry orders will be shipped in two weeks gentlemen😂. Jk jk

[mcjim]

Okay, #1, where the **** did a loan come from? #2 you are the one complaining, so if anything, you should be paying me, #3 When I buy something I want the money out of my account as soon as possible and you got a shipping date. You should not complain until after that date passes...

You sound like an upset millennial who didnt get there candy today... They run a business. They have 1000s of orders across x number of forums and platforms all coming in on one day and then the next few days after. Its going to take some ****ing time for them to get through it all. But god forbid your order gets pushed back some because we all know your order is special... Get off your ****ing high horse.

Jeez really taking that ****hole stereotype to heart. If you like money taken out of your account before you get your goods then I am not going to argue with an idiot. Maybe you should crack open a book on the time value principle. As far as giving them time, they had no issue processing the credit card payment in less than a day. So, they certainly found time!

[jorte014]

Sorry for your experience, I am going through something similar with FCP euro...long delays in getting my item but they have replied to me and assured me they will take care of it. On a side note, I wouldn't discard USP just like that though, they are usually really good and like others have said, I'm sure they would give you a similar in stock intake (like their own intake for S4) at a reduced price if you ask them

[mcjim]

Sorry for your experience, I am going through something similar with FCP euro...long delays in getting my item but they have replied to me and assured me they will take care of it. On a side note, I wouldn't discard USP just like that though, they are usually really good and like others have said, I'm sure they would give you a similar in stock intake (like their own intake for S4) at a reduced price if you ask them

Thank you for sharing your experience. I actually have spoken to USP on the telephone twice, so I don't want people thinking I just jumped on here without contacting them first. I was given two options, and not very politely. 1 - Deal with it. 2 - return it. Regardless of the outcome it will be my last order with USP.

[jorte014]

Thank you for sharing your experience. I actually have spoken to USP on the telephone twice, so I don't want people thinking I just jumped on here without contacting them first. I was given two options, and not very politely. 1 - Deal with it. 2 - return it. Regardless of the outcome it will be my last order with USP.

That sucks, maybe ask to talk to Chris Green. He's the owner and once he gets involved things just get done. Also, post something on Google Reviews...they usually answer those since they are really visible.

[KRp220]

We can agree to disagree but you are making my case for me. The HD charge you reference is pending, so a hold was placed. If your credit card cycle ended today you wouldn’t be paying for that charge. At the point the order is shipped or picked up the charge will go from pending to posted.


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no, its because the order was placed yesterday. it doesnt post/clear immediately. the parking and dry cleaning i paid for last night are also pending. go send an ACH payment to anyone. it won't hit their accoutn for 24-48 hours. money takes time to move

[mcjim]

no, its because the order was placed yesterday. it doesnt post/clear immediately. the parking and dry cleaning i paid for last night are also pending. go send an ACH payment to anyone. it won't hit their accoutn for 24-48 hours. money takes time to move

ACH is a totally different animal, that’s not a credit line, that’s a bank transfer. Credit cards do in fact post immediately. As soon as I swipe my card I get a notification the charge is pending. It is literally less than 1 second.


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[97B518TQM]

This whole thread is one the most pointless threads on this forum! Things like this happen. Inventory runs out and sometimes planning is poor. Big deal. Big news - life doesn’t stop if you have to wait for two more weeks to get parts for your car.


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[bhvrdr]

wait can we not curse on audizine anymore? What with all the "****"? test message: f*** sh*t

edited: shew, it still works. thank goodness. this was my last forum refuge that doesnt have censorvision on it

[DBFL]

wait can we not curse on audizine anymore? What with all the "****"? test message: f*** sh*t

edited: shew, it still works. thank goodness. this was my last forum refuge that doesnt have censorvision on it

Lol

[Oloung1]

This whole thread is one the most pointless threads on this forum! Things like this happen. Inventory runs out and sometimes planning is poor. Big deal. Big news - life doesn’t stop if you have to wait for two more weeks to get parts for your car.

what i'm reading here is the combined issues of vague shipping expectations coupled with the opportunity cost of sticking with the USP order vs knowing from the beginning of the order that the shipment would be delivered in "two weeks" or during "boost season", causing the OP to loose deals from other legit vendors with their inventory and shipping lined up.

imo, there's a pretty big difference of a shipping date of 12/28 versus a delivery date of 12/28. if you ordered something during black friday, then you are really looking at ebay/straight from china/fob waiting lengths. maybe USP gets all their gear direct from china or from "two weeks"

yes, amazon has held their charges on my orders when their item is not in stock and only charging my card when the order ships, they do this often on "backordered" items.

[S4ilicious]

Mike pretty sure a Moderator (L) edited the cuss words. You can tell it was edited at the bottom of the post. Interestig how yours arent lol perhaps since they werent directed at anyone in particular

[Loe]

yes, I censored it. It's either that or infractions, I'd rather censor the curse words for now to see the outcome of this thread.

I'm not a fan of this thread for what it's worth. I get the premise that it's to vent, but the title needs some work...

[bhvrdr]

yes, I censored it. It's either that or infractions, I'd rather censor the curse words for now to see the outcome of this thread.

I'm not a fan of this thread for what it's worth. I get the premise that it's to vent, but the title needs some work...

Yeah the thead is a bit over the top but if you dont mind me saying thats what makes audizine great. People have alot of latitude to express their opinions as long as its not outright disrespectful to another person personally or discriminatory.

Back in 2003 and before, audiworld.com was THE place to post all audi content. It got to be a little corporate and anthony and others created audizine as this little rogue site where peole coukd curse, express opinions on corporate products they had tried etc etc. I don't agree with people cusing AT each other but please reconsider taking away that rogue element audizine has been known to me for the past 14 years. I want to be abke to say .. dude this car is fucking fast as shit now some day :)

[Loe]

valid points. I mainly did it here because I'm trying to moderate the situation before it escalates. I understand and agree that there are differences between the usage of curse words, one is utilizing it positively vs. negatively.

[bhvrdr]

valid points. I mainly did it here because I'm trying to moderate the situation before it escalates. I understand and agree that there are differences between the usage of curse words, one is utilizing it positively vs. negatively.

right on brother. and i agree "USP Motorsports Sucks" is a questionable title. "USP motorsports took too long too ship" is more appropriate IMO or "I had a bad experience with USP Motorsports"

Mike

[casablancab5]

This is pathetic. This whole thread.. FCP SUCKS as a whole because they drop ship from 034 who is notorious for being brutal and not meeting dates for their vendors. And USP sucks because you've got once again a scenario where an item is being drop shipped and they had far too many orders on black Friday and are likely waiting for additional products. I just don't get it though. USP is highly regarded so for you to say they suck because their vendor who in fairness has always had a skeptical reputation is out of line. I just simply don't get it if you wanna vent, then vet, but don't name your thread that for something that is out of their control. Has it been confirmed that the charge was a hold vs a charge? If so just cancel the order, end your aggravation and pay the full price. Problem solved

[Ford Prefect]

I honestly just wish people had as many opinions about my potential MMi Audio issues as they do about inventory, payments, and pushed shipping dates!

Where I agree with the OP is on shipping dates. These companies having Black Friday deals with immediate shipping need to do a better job. A LOT of buying decisions are based on price and promised shipping date. Pushing a month is kinda crazy and I’d be annoyed to, especially since I often pay more because I want my shit faster!

The other issue is knowing who has stock and who is drop shipping from the actual manufacturer. This case is probably the later. For that I’d put the fault on USP. The consumer shouldn’t need to keep tabs on which manufacturers suck at shipping. That’s we deal with resellers and retailers.

Regardless of everything above, the shouldn’t be jerks on the phone.

Edit: Chris at EPL had like 500 shirts available for all orders over $1000. He ran out of shirts and not one thread complaining about shipping. That is the new standard from what I’ve seen.


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[mcjim]

This is pathetic. This whole thread.. FCP SUCKS as a whole because they drop ship from 034 who is notorious for being brutal and not meeting dates for their vendors. And USP sucks because you've got once again a scenario where an item is being drop shipped and they had far too many orders on black Friday and are likely waiting for additional products. I just don't get it though. USP is highly regarded so for you to say they suck because their vendor who in fairness has always had a skeptical reputation is out of line. I just simply don't get it if you wanna vent, then vet, but don't name your thread that for something that is out of their control. Has it been confirmed that the charge was a hold vs a charge? If so just cancel the order, end your aggravation and pay the full price. Problem solved

They charged it. I've already paid the CC bill its been so long. I have requested to cancel. Another vendor contacted me with immediate shipment available. I even paid more money to make the switch. I stand by my original post title!

[Charles]

They charged it. I've already paid the CC bill its been so long. I have requested to cancel. Another vendor contacted me with immediate shipment available. I even paid more money to make the switch. I stand by my original post title!

Dude...it hasn't even been a month. Just be glad you didn't order any Bilstein suspension!
Honestly, OP seems to be overreacting a bit. Ok, so they got the shipping screwed up. USP is a solid company (I have dealt with them in the past). As for the charging of your card? Who cares when they charge it? You will get your part, so why does it matter if they charge you now or a month later??

I'm missing how this is a big enough issue to 1, post a thread about it and 2, claim they suck. This just seems like a minor annoyance and part of doing business with companies during Black Friday sales. So yeah, either chill out and wait a couple weeks to get your discounted parts, or cancel your order, order with another company, and still get your parts in a couple of weeks, but at a higher price.