
Originally Posted by
mobE
Here's the thing man from my perspective the communication throughout eurocode is an issue. I had to call multiple time to even get someone to talk to me about the turbo. Then I was told the turbo was ready to ship and should be on it's way to in the the next couple of day's. That was obviously a lie. .
Any updates with regards to shipping dates that we provided, were all 100% coming directly from SRM. That is who our staff communicated with each time you called for an update. We don't make up false information, it's not what we do here and there is zero lying on our end! It's a shame that we were given false information and this isn't the first time this has happened. So again I apologize for this, but our hands are tied behind our backs when it comes to this. We understand that the system is broken and are implementing a 30-60 lead time to ensure expectations are set properly moving forward.
You had an active sale at the time of my order, 10% off and free shipping. The rs3 I understand is a different housing but are they not the same gtx3582 internals? Anyways, that was part of the sale. I was refused the sale price because it's not an active product yet. So I asked if I could have the early adopter price since it's not launched on the website. That also got denied because it's not in beta phase anymore. 🤔🤔🤔 seems like bullshit to me. .
We have NEVER had an active SALE on the B9 S4 turbo, ever!
The RS3 turbo requires less parts and machining and the price of two parts are different. The RS3 turbo having been on sale, has no bearing with a SKU/part that was never on sale during a particular sales period. And as you know this item (B9 S4 turbo) was never listed on our website and still isn't as of this moment.
The early adopter/BETA tester was last year, you reached out to us in April 2019, we have been getting ready to launch the product. If a program or discount doesn't exist and you expect us to apply it to your transaction all because you feel we should, and call that bullshit, I don't know what to say.
We sent you a free shirt while you were waiting, we offered you a $200 discount and you denied it, we offered to give you a set of B9 S4 sway bar set ($499), and you turned that down. What you demanded was a $569.99 discount on the part or else a refund. I even set you a PM yesterday apologizing and asking to speak to you if possible, and to help make things better. Unfortunately, I never got a response back.
Then you go on about srm? VERY PROFESSIONAL by the way 😅. Trying to shift the blame on the builder because you promised a product that wasn't ready! That's a bitch move, you should have just owned up to your mistake. I love small business and have no issue paying a few extra bucks if it's the USA. I also really like the quality over quantity model from srm! If I would have been told four to six weeks from the start I wouldn't have been disgruntled about the wait. However, there is no excuse for the way pricing went down. Between the way you hung srm out to dry and the way you interacted with me I have no doubt you are in fact a money hungry company that doesn't actually care about it's customers .... I'd even go as far to say the only reason you wrote this bullshit post was to try and cover up getting called out on your bullshit because it can and likely will deter people from ordering from you.
Oh and by the way, that shirt you sent me... I donated it to the homeless shelter. I'm not going to be a billboard for a company I don't believe in.
When you placed the order with Jared, he never promised a product that was ready to ship. You purchased a product over the phone that we have never officially posted for sale on our site or as having been in stock.
We are not shifting blame or hanging SRM to dry, we are simply telling it like it is. I posted a screen shot of another B9 customer who bought the same part directly from SRM before you did, and he has yet to see anything 30 days later. This isn't the first time we have gone through this, and you are not the first person to experience this. This is not an excuse and I sincerely apologize for our inability to change these circumstances and deliver sooner. As mentioned before the system is broken and the only way to fix it now, at least for the fore sable future, is to set an expectation of 30-60 days for this product. We are an honest business, we don't lie to customers and we certainly don't make bullshit posts. We are not perfect, and can and will make mistakes and we will apologize and own up to those mistakes. Our mistake here was not setting the expectation as we should have, knowing how SRM delivers. For this and on behalf of our team at EuroCode, I once again apologize to you. I will not however, be called a liar, a bullshiter or money hungry business owner!
I like Sean and he is very capable of making great products when he wants to. I have even tried to help him run his business more efficiently, but being a state apart doesn't make it easy. I have even gone as far as flying to Las Vegas to help him there. In fact two weeks ago on 04-17, I was there personally assembling your turbo amongst others, to help him moves things along sooner than expected. And also to help process other orders that had been sitting 3+ weeks out, and not for the B9. When I got there, I was told the back plate needed to complete your part would possibly be there on the 19th, apparently it didn't arrive until 04-30. As you can see, we do care about our customers, we even care about the companies that we do business with. I'm in the process of helping Sean put some things in place to help eliminate these types of issues, but it is proving to be very challenging.
Below are only a few of the issues that have come up in the recent past. Also to be very clear, any and all turbos sold by EuroCode to this date, have been and continue to be built and sold using a 100% "genuine" Garrett CHRA. If we are to sell an alternate option, you can bet that our site will reflect this information very clearly, and so will the price!
And few links you should look at below
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