What is going on with 034MOTORSPORT ??

[VNA4]

So this thread is not to an accusatory dumpster on 034 but more of an inquiry and compiling census from the community and it's experience with 034.

There's been series of issues going on with 034 in the past year, going from poor customer service, mis-informed service advisors, staff quitting, a known poor TCU tune notified by numerous 034 owners >ignored, poor labor work performed at a "premium cost", inconsistent pricing from one staff to another and the list goes on...

As a 034 customer myself, other folks from the Bay area and audiziners starting to see a decline in their work quality overall , we are starting to ask ourselves what's the deal with them?

[whiped]

Funny to see this posted now, I just got this from their tuner 5 minutes ago:



Up until about a month ago remote TCU tuning wasn't developed yet and I honestly only ran into problems with the tune this year as I've pushed my car further.

Hell, last year I cut like 7 1.5X 60's in a row.

I'm not sure where they are at regarding their customer support or quality. I do know that I need to find a new inside man now that Laszlo has moved on. (I've known that he was on the way out for a while and I don't believe it was the result of any internal conflicts)

We'll see if they post anything here, I haven't given up hope yet :)

[Morritse]

I've had a myriad of issues with them over the past 6 or so months. They offered me a great discount to switch to their software from a competitor's, which I appreciated. However, I was explicitly told (I have proof) that I could run straight pump gas on the e40 file and the "tune would adapt". Fast forward to 300 miles later, my cats blew up. This was right after I got through my first tank of 91. 034 took no accountability and failed to assist me either with the cost or labor associated with the repairs I needed to do.

In addition to this, it's just always been extremely difficult to get punctual service from them. 2 times I've driven quite a ways to get a file flashed only to be told that they actually don't have the hardware to flash, so I'd drive back home.

I also once had to wait 8 hours in their shop for my car to cool down so they could "replicate a problem" I had with my crank pulley (which they installed) before they'd assist me in fixing it.

Yesterday, I changed crank pulleys, and found out that my crank threads were STRIPPED, and had to be retapped.

[VNA4]

Hey Whipped,

That's dope but TBH our experience VS experience isn't apple to apple , correct me if I'm wrong but you've kinda been their Goto guy/ beta tester etc...anything that needed fine tuning you were somehow involved you're almost part of the team lol, and that's totally cool for you but again for the rest of us it hasn't been that pretty.

[whiped]

I've driven the E40 tune many many times on pump gas for road trips even seeing 150+ mph.

I don't think you can blame the cats failing on them. It is pretty common for these cars in general.

Everything else is pretty shitty and not something I have any experience with so I can't comment. What was your problem with the pulley? belt slip?

That's dope but TBH our experience VS experience isn't apple to apple , correct me if I'm wrong but you've kinda been their Goto guy/ beta tester etc...anything that needed fine tuning you were somehow involved you're almost part of the team lol, and that's totally cool for you but again for the rest of us it hasn't been that pretty.

I'm just trying to help out. All my tunes are publically available now and even being updated based off logs from other cars. (R2.7 for example)

I think things slowed down for the 3.0T because Will(blownone) sold his car and he was the main person pushing things locally for them.

I've put a lot of work into my car the last year and don't have anything to show for it yet. :( I'll take some responsibility for it as I keep breaking shit but I really hope they come through with these new revisions.

[VNA4]

I'm just trying to help out. All my tunes are publically available now and even being updated based off logs from other cars. (R2.7 for example)

Appreciate the time and what you are doing to help out, not stating otherwise

[08ISF]

I ordered a rear sway bar, endlinks, and all the inserts through the forum and was sent a sway bar for a Q5, which I didn't find out until I was at the shop and they showed me it didn't line up. The returns procedure was easy but kind of a burn I had to pay to ship something that was their mistake.

[jimrobbington]

I'm so sad to see Laszlo go ;( He's been my hero for close to 10 years now. He recently introduced me to two new guys via email, and they have yet to respond to my inquiry on upgrading to stage 2 software after 2 days. Still hoping for the best!

Sent from my SM-G965U using Tapatalk

[ModItNow]

I have no experience with their shop but I tried to get their tune when it first came out by contacting them via phone and email. I never once got a response back over about a months time so I gave up. I was going to just show up (it's about a 2 hour drive for me) but I thought if they couldn't return a phone call to a local trying to be a customer I was going to go elsewhere. Thought it was silly at the time to go with EPL since they are on the east coast but it's all worked out and I've been a happy customer of theirs for over 2 years now.

Sent from my SM-G965U using Audizine mobile app

[theweebabyseamus]

I’ve definitely had mixed results lately. I’d hoped the 034 thread would bring about some company interaction, but that hasn’t been the case.

[SVG]

I stopped by 034's shop once around a year and a half ago. I was still eyeing tunes then but the reason I stopped by was I was interested in a BBK for my car.
I spoke with two guys in the service dept (can't remember their names). Told them what I was looking for (even sent them a link to the actual kit).

They said they'd work up a quote. Never heard from them again.
So much for supporting a local shop.

So I purchased the BBK and installed it myself.

As for the tune, I went EPL, ECU & TCU, and don't regret the decision at all. Very happy with their product.

[my65bug]

I don't know man. I emailed sales the other day to get a quote for a clutch and labor to install it. Got an email back a day later telling me to email service. Why doesn't sales have a price for labor? Why do I have to send a new email to another department? As an IT manager that kind of hand off or lack there of just bothers me. Oh well.

[RWD2quattro]

I doubt you guys will get a response but it's part of growing pains. All companies go thru it, including mine.

[034Motorsport]

Hey Everyone,

My name is Nick, I am taking over for Laszlo. I'm sorry to hear you guys have been having not so favorable experiences recently. I can promise you that we care very deeply about how our customers feel about our products/service, so we take things like this very seriously.

It has been a whirlwind of a summer, with amazing growth in product lines, and even more coming in the next few months. With growth, comes some growing pains however, and I deeply apologize that some have been feeling like the service is not up to our normal high standard.

I can assure you that, while things have been changing, they have been changing for the better, and all of us here at 034Motorsport are excited to show you what we have all been working on.

If any of you have anything you would like to get help with/voice concerns about, feel free to email me directly at [email protected]. I am here for you guys, as is everyone else at 034, because customers are the most important to us. Do not hesitate to reach out to me at any time.

Thank you,
Nick@034

[jimrobbington]

Hey Everyone,

My name is Nick, I am taking over for Laszlo. I'm sorry to hear you guys have been having not so favorable experiences recently. I can promise you that we care very deeply about how our customers feel about our products/service, so we take things like this very seriously.

It has been a whirlwind of a summer, with amazing growth in product lines, and even more coming in the next few months. With growth, comes some growing pains however, and I deeply apologize that some have been feeling like the service is not up to our normal high standard.

I can assure you that, while things have been changing, they have been changing for the better, and all of us here at 034Motorsport are excited to show you what we have all been working on.

If any of you have anything you would like to get help with/voice concerns about, feel free to email me directly at [email protected]. I am here for you guys, as is everyone else at 034, because customers are the most important to us. Do not hesitate to reach out to me at any time.

Thank you,
Nick@034

Hi Nick, I'm Jonathan. Just forwarded you an email i've been waiting on a response for.

Sent from my SM-G965U using Tapatalk

[034Motorsport]

Hi Nick, I'm Jonathan. Just forwarded you an email i've been waiting on a response for.

Sent from my SM-G965U using Tapatalk

Hi Jonathan,

Just sent you a response.

If anyone else needs anything, feel free to reach out.

Nick@034

[Morritse]

Hey Everyone,

My name is Nick, I am taking over for Laszlo. I'm sorry to hear you guys have been having not so favorable experiences recently. I can promise you that we care very deeply about how our customers feel about our products/service, so we take things like this very seriously.

It has been a whirlwind of a summer, with amazing growth in product lines, and even more coming in the next few months. With growth, comes some growing pains however, and I deeply apologize that some have been feeling like the service is not up to our normal high standard.

I can assure you that, while things have been changing, they have been changing for the better, and all of us here at 034Motorsport are excited to show you what we have all been working on.

If any of you have anything you would like to get help with/voice concerns about, feel free to email me directly at [email protected]. I am here for you guys, as is everyone else at 034, because customers are the most important to us. Do not hesitate to reach out to me at any time.

Thank you,
Nick@034

Emailed.

[Poodini]

Well, it’s goid to see that 034 has responded and if Nick has taken over for Lazlo, I’m sure he knows he’s got some zapatos grande to fill!
I too am a local (literally less than 15 min away) and, like most, I’ve utilized their service department but only sparingly. What drove me to look elsewhere were 1) communication/lack there of, 2) labor quotes (bordering on obscene) and 3) less than exceptional results. Those few times I did use their service, I always felt that, unless I initiate the conversation, the service dept was far from attentive. Now I consider myself a real easy going guy that can chat up just about anyone. The vibe I got though was one of indifference and a “boys club only” thing. I could seriously have sat on their chair/couch for 45-1 hr before anyone would say something. And once you get handed that invoice, you need a sec to get some air back in your lungs!
Now, I’m all for supporting our local businesses and I have pretty much all their suspension inserts/mounts/X-Brace so I’m a believer. As far as my interaction with their Sales division, Chris has been nothing short of the epitome of customer service! Responds quickly to emails/messages. Always available to answer questions, made sure I got exactly what I was looking for, even with a friendly discount which he doesn’t have to do.
So, as Nick mentioned, the company has been undergoing a lot of changes and growth. With that came some staff turnover. We get it, things happen. That said, what shouldn’t happen is allowing divisions of your company, like Service, to drop off as precipitously as it seemingly has. The consensus I’m getting is there seems to be a disconnect at the managerial level with the boots on the ground, I.e, techs. It seems more free form and as customers, we are somehow made to accept that what would be say a 2-3 hr job suddenly morph into a full day affair. Or when you show up for your scheduled appointment, one should have a reasonable expectation that everything needed for the job is on hand vs having to reschedule due to lack of follow through.
Finally, if we are being charged a premium rate, we should expect nothing less than exceptional service and workmanship. One can only rest on brand recognition/reputation for so long. At the service level, we as customers expect the best from the best, that includes customer service/follow up, and 100% backing of your work. The last thing we want is to lose more time/money on a job that was done improperly or less than satisfactory. And we DEFINITELY don’t want to be made to argue our case for any issues that should arise after the fact.
So, we hope you take these concerns and considerations to task and get this aspect of 034 back on track.
✌🏼Out

[Poodini]

[QUOTE=Poodini;13309145]Well, it’s good to see that 034 has responded and if Nick has taken over for Lazlo, I’m sure he knows he’s got some “zapatos grande” to fill!
I too am a local (literally less than 15 min away) and, like most, I’ve utilized their service department but only sparingly. What drove me to look elsewhere were 1) communication/lack there of, 2) labor quotes (bordering on obscene) and 3) less than exceptional results. Those few times I did use their service, I always felt that, unless I initiate the conversation, the service dept was far from attentive. Now I consider myself a real easy going guy that can chat up just about anyone. The vibe I got though was one of indifference and a “boys club only” thing. I could seriously have sat on their chair/couch for 45-1 hr before anyone would say something. And once you get handed that invoice, you need a sec to get some air back in your lungs!
Now, I’m all for supporting our local businesses and I have pretty much all their suspension inserts/mounts/X-Brace so I’m a believer. As far as my interaction with their Sales division, Chris has been nothing short of the epitome of customer service! Responds quickly to emails/messages. Always available to answer questions, made sure I got exactly what I was looking for, even with a friendly discount which he doesn’t have to do.
So, as Nick mentioned, the company has been undergoing a lot of changes and growth. With that came some staff turnover. We get it, things happen. That said, what shouldn’t happen is allowing divisions of your company, like Service, to drop off as precipitously as it seemingly has. The consensus I’m getting is there seems to be a disconnect at the managerial level with the boots on the ground, I.e, techs. It seems more free form and as customers, we are somehow made to accept that what would be say a 2-3 hr job suddenly morph into a full day affair. Or when you show up for your scheduled appointment, one should have a reasonable expectation that everything needed for the job is on hand vs having to reschedule due to lack of follow through.
Finally, if we are being charged a premium rate, we should expect nothing less than exceptional service and workmanship. One can only rest on brand recognition/reputation for so long. At the service level, we as customers expect the best from the best, that includes customer service/follow up, and 100% backing of your work. The last thing we want is to lose more time/money on a job that was done improperly or less than satisfactory. And we DEFINITELY don’t want to be made to argue our case for any issues that should arise after the fact.
So, we hope you take these concerns and considerations to task and get this aspect of 034 back on track.
✌🏼Out

[VNA4]

+100000 Amen to that!

Well, it’s goid to see that 034 has responded and if Nick has taken over for Lazlo, I’m sure he knows he’s got some zapatos grande to fill!
I too am a local (literally less than 15 min away) and, like most, I’ve utilized their service department but only sparingly. What drove me to look elsewhere were 1) communication/lack there of, 2) labor quotes (bordering on obscene) and 3) less than exceptional results. Those few times I did use their service, I always felt that, unless I initiate the conversation, the service dept was far from attentive. Now I consider myself a real easy going guy that can chat up just about anyone. The vibe I got though was one of indifference and a “boys club only” thing. I could seriously have sat on their chair/couch for 45-1 hr before anyone would say something. And once you get handed that invoice, you need a sec to get some air back in your lungs!
Now, I’m all for supporting our local businesses and I have pretty much all their suspension inserts/mounts/X-Brace so I’m a believer. As far as my interaction with their Sales division, Chris has been nothing short of the epitome of customer service! Responds quickly to emails/messages. Always available to answer questions, made sure I got exactly what I was looking for, even with a friendly discount which he doesn’t have to do.
So, as Nick mentioned, the company has been undergoing a lot of changes and growth. With that came some staff turnover. We get it, things happen. That said, what shouldn’t happen is allowing divisions of your company, like Service, to drop off as precipitously as it seemingly has. The consensus I’m getting is there seems to be a disconnect at the managerial level with the boots on the ground, I.e, techs. It seems more free form and as customers, we are somehow made to accept that what would be say a 2-3 hr job suddenly morph into a full day affair. Or when you show up for your scheduled appointment, one should have a reasonable expectation that everything needed for the job is on hand vs having to reschedule due to lack of follow through.
Finally, if we are being charged a premium rate, we should expect nothing less than exceptional service and workmanship. One can only rest on brand recognition/reputation for so long. At the service level, we as customers expect the best from the best, that includes customer service/follow up, and 100% backing of your work. The last thing we want is to lose more time/money on a job that was done improperly or less than satisfactory. And we DEFINITELY don’t want to be made to argue our case for any issues that should arise after the fact.
So, we hope you take these concerns and considerations to task and get this aspect of 034 back on track.
✌🏼Out

[Poodini]

Btw, my bad for the dble dribble here!

Back to the topic on hand. As the OP opined, this is not to denounce 034. On the contrary. Had it been any Joe Blow shop, most would have left already. So what keeps bringing guys back? As enthusiasts, we’ve all come to know 034, their pedigree, and their standing in our platform’s performance market. You’ve built this on your think tank, going through rigorous R&D, fleshing it out in house, putting it through rigorous testing on real cars, on real tracks, empirical data, race results, time and again. RESULTS.
That’s why we come to you despite the exhorbant pricing, the shoddy customer service, and now the less-than-reliability & accountability to stand behind the work &/or product in question. We come back with the expectation that the knowledge and breakthroughs you’ve made will be handed down to help us, your customers, achieve the best that we to with our cars. Whether it’s as simple as billet insert or the latest revision of an ECU map, up to a full on build, we come thinking that we’re getting some of the industry’s best products/service available. Sadly however, for many of us, that couldn’t have been further from what we actually received.
As much as this may appear as little more than referencing your service division as moribund, on the contrary, it’s actually a sounding bell. Nick, I’m sure this is not how you envisioned the start of your newest venture to have begun. I do however commend you for both responding to this, despite the harsh critiques as well as seeking to reach out to those who’ve been adversely affected. Let’s hope that’s the course 034 truly wants to take this and restore what once was.

[Rodizzle]

I’m still waiting on Adil to response on my data log emails since May ... so much about being a beta tester . I’ve had my share of experiences as a service customer and I just wont refer anyone back there tho . You could do a search under my username and you’ll see the criteria they could use so love in . GREAT R&D though but just not enough to cover out the shit customers service <—- that’s fixable ;) Nick .


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[Pilfer]

I’m still waiting on Adil to response on my data log emails since May ... so much about being a beta tester . I’ve had my share of experiences as a service customer and I just wont refer anyone back there tho . You could do a search under my username and you’ll see the criteria they could use so love in . GREAT R&D though but just not enough to cover out the shit customers service <—- that’s fixable ;) Nick .


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I think Adil works for Tesla now. Somehow I got a request from him from Linkedin, even though I don't belong to it lol. I like 034, I liked dealing with Adil. I just took my newly purchased B7 RS4 for a 75k mi service with them, no complaints.

[sierraquattro]

I’m fairly new to the Audi tuning game (~4 months or so) and I went w/ 034. Bradd hooked it up in sales and Nate has been assisting me with my tune. I had some minor issues along the way, but we were able to sort it out. Geoff aka whiped has been ‘coaching’ me as well, so it’s been a very good experience so far. Shout out to the 034 crew, specifically- Nate, Bradd, and S. Sanchez! Later


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[034Motorsport]

I’m still waiting on Adil to response on my data log emails since May ... so much about being a beta tester . I’ve had my share of experiences as a service customer and I just wont refer anyone back there tho . You could do a search under my username and you’ll see the criteria they could use so love in . GREAT R&D though but just not enough to cover out the shit customers service <—- that’s fixable ;) Nick .


Sent from my iPhone using Tapatalk

Hey Rodizzle,

Adil has since moved on in his career, but we can still definitely look at your datalogs. Can you email [email protected] for me? That way we can get this handled for you.

Cheers,
Nick@034

[034Motorsport]

Btw, my bad for the dble dribble here!

Back to the topic on hand. As the OP opined, this is not to denounce 034. On the contrary. Had it been any Joe Blow shop, most would have left already. So what keeps bringing guys back? As enthusiasts, we’ve all come to know 034, their pedigree, and their standing in our platform’s performance market. You’ve built this on your think tank, going through rigorous R&D, fleshing it out in house, putting it through rigorous testing on real cars, on real tracks, empirical data, race results, time and again. RESULTS.
That’s why we come to you despite the exhorbant pricing, the shoddy customer service, and now the less-than-reliability & accountability to stand behind the work &/or product in question. We come back with the expectation that the knowledge and breakthroughs you’ve made will be handed down to help us, your customers, achieve the best that we to with our cars. Whether it’s as simple as billet insert or the latest revision of an ECU map, up to a full on build, we come thinking that we’re getting some of the industry’s best products/service available. Sadly however, for many of us, that couldn’t have been further from what we actually received.
As much as this may appear as little more than referencing your service division as moribund, on the contrary, it’s actually a sounding bell. Nick, I’m sure this is not how you envisioned the start of your newest venture to have begun. I do however commend you for both responding to this, despite the harsh critiques as well as seeking to reach out to those who’ve been adversely affected. Let’s hope that’s the course 034 truly wants to take this and restore what once was.

I absolutely agree with you, as we all strive to do our best here at 034Motorsport, and agree that the customer should not have any of their experiences tarnished during our restructuring, and sincerely apologize for any issues that have come up during this time. For us to grow successfully, its imperative that we hear this feedback however. If any of you have feedback (good or bad) about your experiences, please email us at [email protected], so that we can resolve any outstanding issues, and come up with plans to avoid them in the future.

It has been all hands on deck in the last few months, but our hard work will be more visible very soon. I urge all of you to keep an eye out for what we have coming in the next few months, as I think it will give you a better idea of our return to form.

Cheers,
Nick@034

[RWD2quattro]

^^ Awesome Nick and welcome.
By the way, It's about time, get back to your tuner/crazy 5 cyl project roots!!! .

[Poodini]

I absolutely agree with you, as we all strive to do our best here at 034Motorsport, and agree that the customer should not have any of their experiences tarnished during our restructuring, and sincerely apologize for any issues that have come up during this time. For us to grow successfully, its imperative that we hear this feedback however. If any of you have feedback (good or bad) about your experiences, please email us at [email protected], so that we can resolve any outstanding issues, and come up with plans to avoid them in the future.

It has been all hands on deck in the last few months, but our hard work will be more visible very soon. I urge all of you to keep an eye out for what we have coming in the next few months, as I think it will give you a better idea of our return to form.

Cheers,
Nick@034

This is definitely some promising news indeed!
I’ll speak for myself but I’m sure others will agree. For online communities such as this, a direct line of communication with someone like yourself Nick is absolutely vital and inextricable. It lets us know, both at the local and National level that there’s a point person who’s taking the time to read and respond in a timely manner as to what’s being posted. As an online consumer, regardless of product, this very communication is what instills confidence in the brand. To know that there’s a level of accountability and a willingness to work with those individuals with open concerns is a fast track to getting this right.
So to those out there with issues/concerns, use the link Nick provided moving forward. This post may not have been meant to serve as the basis for ongoing damage control per say. More along the lines of putting it out there and direction towards advancing any issues one might have into the right direction, towards the right people such as Nick.

Thank you and continued success, both with the expansion as well as with reaching amenable resolutions with those aforementioned.

❗️


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[VNA4]

Thanks Nick for being active here.

-So are you one of the new service advisor there?
-Who is the gotoperson for us coming physically to the shop?

-I will keep your contact for future issues, but at the moment I havent had any issues with 034 because like most of us we switched to different shops.


Here are some issues we've encountered though , maybe some areas 034 could improve on:

I had to have engine mount changed since i was under warranty and Audi Livermore told me bring it in, I drove from Oakland to Fremont to get my car flashed back to stock prior to heading Audi Livermore.
Waited an hour and half (how does it take 90 minutes to flash a car? ), I was told my car was flashed back to Stock....Started to drive to Livermore and called 034 asking how come the car still feels the same as stage 2, don't feel like stock...i was told "We made sure it was flashed to stock"

Ok so drove to Livermore, the service advisor asked if i was tuned i responded NOPE.
Luckily they did NOT check.

Drove back to 034 few days after to flash back to stage 2. The service advisor at 034 told me it was never flashed back to Stock and kinda laugh it off saying "You got so lucky".
Well shiet, my car still is under warranty... could've been flagged TD1 and ending up paying for non related tune repairs myself.

(BTW i drove twice to 034 and twice they couldnt figure out the ticking noise was coming from the engine mount, drove to another shop out of frustration and they figured it out right away although their labour is not as premiumish as 034....)

Although i did not pay to have the car switched back to stock, if 034 generally speaking charges premium pricing for services, service/labor should damn well be premium work that’s 100% backed up.

While we are still talking about premium price how is it that 034 quotes a little bit over a thousand dollars for coilovers installation, whereas other reputable shop charges $400 .
I was told 034 price is not only labour but also for the "time to answer questions and provide consult"...

[034Motorsport]

Thanks Nick for being active here.

-So are you one of the new service advisor there?
-Who is the gotoperson for us coming physically to the shop?

-I will keep your contact for future issues, but at the moment I havent had any issues with 034 because like most of us we switched to different shops.


Here are some issues we've encountered though , maybe some areas 034 could improve on:

I had to have engine mount changed since i was under warranty and Audi Livermore told me bring it in, I drove from Oakland to Fremont to get my car flashed back to stock prior to heading Audi Livermore.
Waited an hour and half (how does it take 90 minutes to flash a car? ), I was told my car was flashed back to Stock....Started to drive to Livermore and called 034 asking how come the car still feels the same as stage 2, don't feel like stock...i was told "We made sure it was flashed to stock"

Ok so drove to Livermore, the service advisor asked if i was tuned i responded NOPE.
Luckily they did NOT check.

Drove back to 034 few days after to flash back to stage 2. The service advisor at 034 told me it was never flashed back to Stock and kinda laugh it off saying "You got so lucky".
Well shiet, my car still is under warranty... could've been flagged TD1 and ending up paying for non related tune repairs myself.

(BTW i drove twice to 034 and twice they couldnt figure out the ticking noise was coming from the engine mount, drove to another shop out of frustration and they figured it out right away although their labour is not as premiumish as 034....)

Although i did not pay to have the car switched back to stock, if 034 generally speaking charges premium pricing for services, service/labor should damn well be premium work that’s 100% backed up.

While we are still talking about premium price how is it that 034 quotes a little bit over a thousand dollars for coilovers installation, whereas other reputable shop charges $400 .
I was told 034 price is not only labour but also for the "time to answer questions and provide consult"...

I am the main forum/social media liason, as well as a sales associate. Currently, Jamil is our Service Advisor, and will be the go to guy to talk to at the front desk of service.

Please email me directly at [email protected] so that we can speak more about your experience, and I can get our Service Manager, Sonu, involved as well.

Cheers,
Nick@034

[034Motorsport]

^^ Awesome Nick and welcome.
By the way, It's about time, get back to your tuner/crazy 5 cyl project roots!!! .

Wait until you see the results from our latest TTRS and RS3 Tune

Nick@034

[RWD2quattro]

Wait until you see the results from our latest TTRS and RS3 Tune
Nick@034

I went on a ride with Nate on the RS3, all I have to say is . Waiting on next gen with updated interior 👍.
I wish my S4 could do that..

[jimrobbington]

Order for stage 2 placed!

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[S4ilicious]

Sad to see 034 Motorsports going through some not so good changes and their lack of communication and meager customer servic. seeing this as a beta tester. Will not be recommending anymore due to poor personal service as well...

[whiped]

It's sad to see their in-person service is so poorly reviewed :(

Working remotely with them has always been pleasant. Sometimes slower than I would like but I understand they are busy with other projects.

[IllusionalTA]

They have potential, but unfortunately it's threads like these, that if they're not resolved will burn them.. Fortunately I've had pretty good experiences w/ them, I'm doin the e40 beta stuff on stage 2, and it's pretty friggin good out the box.. hoping we can get some better data, and maybe some more ponies..

[Rodizzle]

They have potential, but unfortunately it's threads like these, that if they're not resolved will burn them.. Fortunately I've had pretty good experiences w/ them, I'm doin the e40 beta stuff on stage 2, and it's pretty friggin good out the box.. hoping we can get some better data, and maybe some more ponies..

This thread isn’t here to burn anyone ! Just costumers reviewing their person to person experience/Support .
I’m also a beta tester and honestly they could do a bit better on communication .


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[IllusionalTA]

It’s obviously not to burn then, but others on the fence read this stuff and go elsewhere.. the perf and ability to make revisions for ya are great , some other software they don’t change it for ya, or work with ya..

[97B518TQM]

I had built a pretty good relationship with the guys there over the last 8 years. I was one of their early customers with my B5 A4, and then later ended up dumping over $10K there while owning my B5 S4, and now I am continuing the trend with my B8 S4. At least I was. I haven't been there for over a year. I have their stage 2 tune and TCU tune. No complaints on that front. I've wanted to get their dual pulley E40 tune flashed and I was working with Adil on that but that communication died little by little. Now I see he is gone. I called a month ago to check if they have a simple part in stock. The guy was supposed to call me back and NEVER did. Now I see that Laszlo is also gone. What a bummer. Seems like all the decent nice guys get fed up with stuff that goes on there and move on. The service department was supposedly dysfunctional due to the previous manager, Christian. Sure sounds like the new manager hasn't helped much. Overall, it's a great place with potential but poor execution and leadership. Seems like anyone and their little brother gets hired to fill in gaps that need to be filled by more mature and driven people with more experience and passion. Hopefully they get it right. Having someone like Nate and his skills and knowledge is a big plus.

[S4ilicious]

Defenitely not on here to burn 034 Motorsport or any other tuner as a matter of fact. Like my friend Rodizzle said, we as a community ought to look for the best for each other and share each others input so other members are aware..