How to download factory service manuals for your Audi

**Ape Factory** · 06-25-2018 09:37 AM

Mods, please make this a sticky.

If you plan on wrenching on your Audi, spend $40 or so on downloading the factor service manual (FSM) for your vehicle. It'll list the torque specs, procedures and many other helpful tips. They come in a PDF format you save on your hard drive and you can use them at any time. Make a backup somewhere or stick them in the cloud in case your computer crashes.

The "home page" for the factory service manuals is referred to as the Erwin site and this is the landing page. https://erwin.audi.com/erwin/showHome.do

To get the factory service manuals for your vehicle go here for more instructions and pricing:
https://erwin.audi.com/erwin/showOrderFlatrate.do

You'll want the 24-hour flat rate which is under $40 (euros, so it fluctuates).
You'll sign up for an account (free). Choose the flat rate one day. You'll then be able to search for any and all PDF's related to the RS5, S5 and A5 line (or any Audi for that matter). Some of the PDF's don't specifically say RS5 or S5 and will say A5 repair for whatever but include RS5 and S5 information. So I downloaded pretty much everything I could for the A5/S5 and RS5 and sorted through it later. Just search a number of different ways. Plus you can download lots of other cool docs on other models to your heart's content for that 24-hour period.

Once you've downloaded, you can open them on your computer at any time. If using Adobe Acrobat, disable Java and you'll get rid of the initial warning PDF that pops up. If you don't disable Java, you just scroll to the bottom of the "are you paying attention" warning page and hit "Ok" and the FSM opens. But just disable Java in the preferences and you don't need to do that each and every time. These are yours to keep and print out at any time.

**AWDfreak** · 06-25-2018 02:58 PM

Another option: Factory-manuals.com. They offer genuine factory manuals in pdf customized for your vehicle. You supply your VIN and you get the exact manual sections for your car including all the vehicle-specific production information (it included a 7 page table listing my car's 151 options/configuration descriptions). For my 2012 S5, I got a fully searchable, hyperlinked 9000+ page pdf for about $70.

(I'm not associated with Factory-manuals.com in any way)

**JettaGetUpandGo** · 06-25-2018 04:19 PM

Originally Posted by Ape Factory

Once you've downloaded, you can open them on your computer at any time. If using Adobe Acrobat, disable Java and you'll get rid of the initial warning PDF that pops up. If you don't disable Java, you just scroll to the bottom of the "are you paying attention" warning page and hit "Ok" and the FSM opens. But just disable Java in the preferences and you don't need to do that each and every time. These are yours to keep and print out at any time.

Thanks for this tip! I did the 24 hour Erwin subscription shortly after getting my Allroad. It's been immensely beneficial and this makes it even better!

**Ape Factory** · 06-25-2018 04:37 PM

I'll have to take a peek at Factory-manuals.com. The Erwin site uses the official Audi docs which are also hyperlinked PDF and searchable but often include more information than just your model.

Edit; took a look. No RS5! Grr.

**AWDfreak** · 06-25-2018 06:37 PM

Originally Posted by Ape Factory

I'll have to take a peek at Factory-manuals.com. The Erwin site uses the official Audi docs which are also hyperlinked PDF and searchable but often include more information than just your model.

Edit; took a look. No RS5! Grr.

The RS models may be included in other model manuals as variations as I see some RS references in my S5 manual. You might want to check with them to see if the manuals also cover RS models. Again, the manual is based on VIN number--will they accept your VIN number for a sale?

Edit: I checked my S5 manual--more than 200 references to "RS 5", so looks like it is covered in the S5 Manual. Looks like it covers in some way "5s"--A5, S5, and RS5 and contains model references from 2008-2015 and is dated 11/2015. I'm sure there is some commonality among the 5s across multiple years. I don't know if this is the same manual for all of them or they are unique for each one, but it is uniquely entitled "Maintenance Audi S5 Coupé 2011". My car is an early 2012. The first section is unique to my car with the 150 option configuration. I'm guessing it is uniquely assembled by VIN number by adding together multiple relevant Audi manual sections into one large document. Like many manuals, each section starts page numbering at page 1.

**Ape Factory** · 06-25-2018 07:37 PM

Originally Posted by AWDfreak

The RS models may be included in other model manuals as variations as I see some RS references in my S5 manual. You might want to check with them to see if the manuals also cover RS models. Again, the manual is based on VIN number--will they accept your VIN number for a sale?

Edit: I checked my S5 manual--more than 200 references to "RS 5", so looks like it is covered in the S5 Manual. Looks like it covers in some way "5s"--A5, S5, and RS5 and contains model references from 2008-2015 and is dated 11/2015. I'm sure there is some commonality among the 5s across multiple years. I don't know if this is the same manual for all of them or they are unique for each one, but it is uniquely entitled "Maintenance Audi S5 Coupé 2011". My car is an early 2012. The first section is unique to my car with the 150 option configuration. I'm guessing it is uniquely assembled by VIN number by adding together multiple relevant Audi manual sections into one large document. Like many manuals, each section starts page numbering at page 1.

Wonder if this is the exact same content as in the Audi PDF's. It's that way in the Erwin PDF's too, the A5 manual for various car systems features S5 and RS5 content.

**Delasangre4231** · 06-25-2018 11:35 PM

My independent German shop suggested to me I use All-data DIY. Its the personal version of what they use at the shop to fix cars. It has everything from all TSB's to torque specs and how long each task should take, I think even part numbers. It is however a subscription, $50 for 5 years.

**Ape Factory** · 06-26-2018 07:27 AM

www.alldata.com

Just checked them out. They have one year for $30 and they do have a specific set for the RS5. If you go through the motions, locate the car of your choosing and then "leave" the page, a code pops up for an additional 10% off The code is AD11VP.

I'd like to see the format and just how good it is. The one advantage to PDF's is they're yours and you don't need an internet connection.

Delesangre4231, did you sign up for the service? Any way to take a screen shot to show us what a typical repair procedure might look like?

It's definitely good to have choices!

**Delasangre4231** · 06-26-2018 10:04 AM

http://www.alldatadiy.com

Don't know what the difference is between that and DIY, but I haven't signed up yet, but when I do I'll post. The shop showed me a sample repair and it's very similar to any FSM I've ever seen.

**stefdds** · 07-01-2018 09:03 AM

Thank you! Great options here.

Thanks AWDfreak, I went with the factory-manuals.com option: cost, $79.99 , no problems - none. All downloaded just fine 200mbs. (a minute or two), had to wait about 12 hours before it was available in my account. Placed it on all my pc laptops, and three thumb drives. They encourage you to do so! If you use ios (apple ipad and iphone) you will need a app. I used dropbox and also it is very helpful to use adobe acrobat reader. The two work very well together, so that was seamless as well. I am no IT person, strictly a user and I had no problems ; only the ios caveat with the app. Which I guess I should have known. What I found VERY helpful was the Bookmarks (that's where adobe reader really helps). The document is set up with bookmarks in the system, but through adobe it really works well and breaks up those 9500 pages!!!! There is no way you are going to scroll through these Audi genuine documents to find what you need.

Not sure where they are located, but they (factory manuals) did respond to all my emails ; English is definitely their second language. You can download all you want...... for 30 days, then your individual document is deleted.

A Dropbox Basic account is free and includes 2 GB of space. You can download free apps to access Dropbox from your computer, phone, or tablet. You can also earn more space on your Dropbox Basic account. (copied from search)
dropbox.com
adobe reader

**Ape Factory** · 07-18-2018 07:07 AM

Bumping this thread since the mods seem to be asleep unless you poke them with a sharp stick. Wake up!

**Delasangre4231** · 08-19-2018 04:27 PM

So I found another Manual, this seems to be a full legit service manual, its only $11.46 USD. I have been randomly been scrolling through and it is extremely complete and detailed with clear color diagrams and torque specs and special tools and everything.

https://www.emanualonline.com/

**JettaGetUpandGo** · 08-19-2018 04:48 PM

Originally Posted by Delasangre4231

So I found another Manual, this seems to be a full legit service manual, its only $11.46 USD. I have been randomly been scrolling through and it is extremely complete and detailed with clear color diagrams and torque specs and special tools and everything.

Hate to break it to you, but that's definitely not legit. Elsa Win is the software tool the dealerships use. Erwin is the website where the information from Audi is uploaded for public/independent shop use with a subscription. Anything else you may find is absolutely not legitimate.

**Delasangre4231** · 08-19-2018 04:50 PM

Oh well. It was cheap, and it looks like it'll certainly work for what I want.

**Ape Factory** · 10-09-2018 07:44 AM

Originally Posted by Delasangre4231

Oh well. It was cheap, and it looks like it'll certainly work for what I want.

Yep, that's ElsaWin. It's basically all of the PDF's you can download from Audi but in an electronic format. The one advantage it has is that you can enter serial numbers for specific major groups like transmission, differential, etc...otherwise it's all the same. And a pain to install.

Why is this thread not sticky yet?

**hahnmgh63** · 10-10-2018 08:03 PM

Great thread. I did Erwin for now and downloaded for 4 cars in my 24hrs. I do have Elsawin but the Erwin looks more user friendly. I may have to check some of the others out too. I agree, .pdf's are great. A portable computer or Ipad, or just print the pages you need.

**Agilis** · 02-07-2019 07:47 PM

Hello everyone, I purchased a manual for my VIN from factory-manuals.com and I received an 8,874 pages with a bunch of Service Manuals chained together.

The problem I have is the General body repairs, exterior Service Manual is for an Audi A5 Sportsback 2010.

This seems incorrect. Can anyone confirm?

**JettaGetUpandGo** · 02-08-2019 01:26 AM

Originally Posted by Agilis

Hello everyone, I purchased a manual for my VIN from factory-manuals.com and I received an 8,874 pages with a bunch of Service Manuals chained together.

The problem I have is the General body repairs, exterior Service Manual is for an Audi A5 Sportsback 2010.

This seems incorrect. Can anyone confirm?

See the first post of this thread for the actual service manual for your car for only $40 directly from Audi. Paying $80 for a manual that was obviously ripped off from elsewhere is insane. Many items from a 2010 A5 will apply, but not everything.

**Agilis** · 02-08-2019 11:03 AM

Originally Posted by JettaGetUpandGo

See the first post of this thread for the actual service manual for your car for only $40 directly from Audi. Paying $80 for a manual that was obviously ripped off from elsewhere is insane. Many items from a 2010 A5 will apply, but not everything.

Thank you. I ended up doing what you suggested. I regretfully admit that I jumped the gun way too fast on Factory-Manuals.com. I have reached out to the owner telling him that the Service Manual I purchased was for the wrong vehicle model.

All I can say is, you live and learn.

**JamesRS5** · 02-21-2019 03:59 AM

Is there a time delay between paying for an access flatrate and the system recognising the payment?

My Visa card has been deducted by €130 for 7 days access but my erWin flatrate states no purchases made?

**JamesRS5** · 02-21-2019 04:10 AM

No answer from the help desk and no response from the email “contact us”.

Beware of the erWin Site link posted above, I’m $140 lighter for nothing. When I tried to open the link above, I received a warning the site wasn’t legit but I ignored this and continued. Michel, please remove the links above until we can establish this is legit.

**JamesRS5** · 02-21-2019 04:23 AM

Also the contact email address returns my email with a failure message saying undeliverable.

**BigTDogg** · 02-28-2019 06:20 PM

Sooooo skip erWin?

**Agilis** · 02-28-2019 07:03 PM

Originally Posted by JamesRS5

No answer from the help desk and no response from the email “contact us”.

Beware of the erWin Site link posted above, I’m $140 lighter for nothing. When I tried to open the link above, I received a warning the site wasn’t legit but I ignored this and continued. Michel, please remove the links above until we can establish this is legit.

Originally Posted by JamesRS5

Is there a time delay between paying for an access flatrate and the system recognising the payment?

My Visa card has been deducted by €130 for 7 days access but my erWin flatrate states no purchases made?

Originally Posted by BigTDogg

Sooooo skip erWin?

Damn. I’m so sorry to see that you’re experiencing such an issue.

I used erwin US site without any problems, erwin.audiusa.com. There is something obviously wrong with erwin’s UK site, erwin.audi.com

Here’s the support form:
https://erwin.audi.com/erwin/showRequestSupport.do

I only found a phone number for a germany hotline:

Service hotline: 01805- 242498
(€ 0.14 per minute, charge calculated per second)

I don’t understand your e-mail problem.

James... dispute the charge on your credit card. Tell them you never received the goods you paid for and the company has no record of your payment.

Good luck!

**Ape Factory** · 02-28-2019 07:56 PM

Originally Posted by JamesRS5

Is there a time delay between paying for an access flatrate and the system recognising the payment?

My Visa card has been deducted by €130 for 7 days access but my erWin flatrate states no purchases made?

I'm just seeing this...I'd contact your credit card company. Where'd you order it from?

**Ape Factory** · 02-28-2019 08:00 PM

Originally Posted by JamesRS5

Also the contact email address returns my email with a failure message saying undeliverable.

I think you may have gone to a fraudulent site that looked like the official site but actually wasn't. I'd probably cancel that credit card.

**JamesRS5** · 03-01-2019 03:04 AM

Hmmm, I’m not sure, I followed the link above on the first post, the page didn’t open but a warning page did, you know the ones you sometimes see on IOS warning of a websites security. Anyway I clicked to continue anyway and it took me to a legitimate looking Audi site, I registered my details and made the payment. I get an immediate sms message on my phone when my credit card is used showing the amount and where it’s been used, and this happened (Purchase of AED559.41 at Audi AG Ingolstadt) when I tried to access the flatrate I got the message of no purchase made.

I tried calling the help desk, no response but the automatic message gives a contact email, I tried that but it bounced back as undeliverable, I called again to double check the email address and I had it right.

I’m reluctant to try again, as I don’t want to keep depositing money in their account.

Edit: I just tried to access the site, my username and password are both invalid !

**Ape Factory** · 03-01-2019 05:00 AM

Yeah definitely a hacked page. They can literally take all the code from a legitimate page and change what they need (contact info) and once you enter your information, they'll bleed that card dry or sell the information on the dark web. I'd cancel the card asap and let your cc company know.

**JamesRS5** · 03-01-2019 07:36 AM

Roger that, thanks for the warning.

**Agilis** · 03-01-2019 08:40 AM

Originally Posted by JamesRS5

Roger that, thanks for the warning.

What URL did you go to? I'm hesitant to say that you visited a fraudulent/or cloned site with malicious intent. I first visited erwin.audi.com and went to pay for my Manual access and that site reported that because I was from the United States, I would need to use a different site, erwin.audiusa.com.

There is no malicious clones that will go as far as sending you SMS messages upon registration.

Now when I purchased my 1 day Flat-Rate, I received 2 e-mails - An erWin Audi confirmation of registration and an erWin confirmation for the order.

You should have received something like that.

My advice would be to dispute the credit card transaction. I HIGHLY doubt that this is a case of fraud. I would contact Support on erwin.audiusa.com and ask them for assistance or advice. Provide them proof you purchased the subscription, etc.

Go here:

https://whois.icann.org/en/lookup?name=erwin.audi.com

That site is legitimate as far as I can tell.

**S4Jim** · 06-18-2019 04:44 AM

I tried to register this morning on erWin USA and it said it can't accept applications from "this country". I even tried Canada - no go. Can't use the support page because I'm not registered. After purchasing useless software off *bay, I thought this would be the answer; but just more problems???? Anybody have success with this recently?

**Ape Factory** · 06-18-2019 05:14 AM

Strangeness. I just tried logging in and no issues here. Maybe try a different browser? Can't imagine your network is being routed through Canada but maybe go to an internet speed test site and see where you're being routed through.

**scmguru** · 06-18-2019 06:20 AM

Does the day pass include more than one model? Or is it tied to a specific model? Thanks!

Sent from my iPhone using Audizine

**Ape Factory** · 06-18-2019 07:37 AM

It doesn’t. You could literally download every PDF if you had the time and bandwidth. I downloaded the R8 manuals as well, just because.

**scmguru** · 06-18-2019 08:41 AM

Thanks!

**S4Jim** · 06-18-2019 12:33 PM

Thanks for the suggestion of using a different browser. I may have been the last person on earth to be using IE I suppose. Switched to Chrome and had no problem. Now I just need to allow enough time at the computer to sort through/download everything I need once the 24 hour period starts. Thanks again.

**hgparrish** · 11-01-2019 01:15 AM

Do not use these guys.............Very incomplete Service Manual for our cars B8 A4/S4 or A5/S5.

https://www.emanualonline.com/Cars/A...ir-Manual.html

I ordered and looked up PCV valve replacement, Sport Differential Service, and few others and nothing is there. Sticking with ErWIN one day subscription and just muscling through all the downloads I will need.

**bjblackmamba** · 07-05-2020 05:28 PM

Anyone have personal experience in comparing the options?

**Kael** · 07-05-2020 07:58 PM

I was just going to bump. I checked into alldata.com today, leading to alldatadiy.com (their non-profession side for we DIYers).

Site looks good, but stopped right away trying to select my vehicle, they don't have C7.5 or higher (2016+).

**Jeffreykins** · 07-16-2020 04:19 PM

I just downloaded (I think) everything I need from erwin for my vehicle, but I'm wondering if there's a specific location that lists torque specs for the whole car, or if those numbers are in each individual repair section. Just want to make sure I don't miss that crucial piece during my 24 hours. Thanks!

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