Coolant Pump Recall

[CxGrey]

MY wife's Q5 got the pump disconnected in last December, still no turbo extension letter. Audi Canada says "another recall will be issued for a new pump in the future, at this point all recalls for the car all closed".
I wonder if anybody in Canada received any turbo warranty extension letters?

Just contacted AoA on mine to see what was going on. They said they can see that the turbo warranty is in fact valid and applied to my car. They said I should have received the letter by now. He also said he will make sure they send a new one out that I should receive on the 16th. Also stated that I will get another letter about the new pump once they have it in stock and my car is ready for it. My opinion would be to contact them and have them re send you the letter if you want a hard copy, which I did due to the fact that a dealer doesn't always see what they should.

[manxx]

I did contact Audi of Canada, they keep avoiding answering the warranty question. Maybe the new campaign info will have some info about it.

[Theiceman]

I did contact Audi of Canada, they keep avoiding answering the warranty question. Maybe the new campaign info will have some info about it.

sounds like they are trying to get out of the extended warranty offered in the US . we have no timing chain settlement either.

[max8126]

Going to the dealership for the pump replacement tomorrow. Can I leave the neuspeed module on stock, or should I unplug it? One of the cable on that module is a real PITA to connect/disconnect...

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[old guy]

Going to the dealership for the pump replacement tomorrow. Can I leave the neuspeed module on stock, or should I unplug it? One of the cable on that module is a real PITA to connect/disconnect...

That's a good question. Since it doesn't change anything in the ECU I wouldn't think Audi would TD1 the car. As I understand it the TD1 is for any software modification. The NPM intercepts the various sensor signals but leaves the basic software alone.

I left my NPM installed the last two trips I made for the water pump debacle and nothing has been said to me (fingers crossed). I still have to go back for the actual pump replacement.

[max8126]

That's a good question. Since it doesn't change anything in the ECU I wouldn't think Audi would TD1 the car. As I understand it the TD1 is for any software modification. The NPM intercepts the various sensor signals but leaves the basic software alone.

I left my NPM installed the last two trips I made for the water pump debacle and nothing has been said to me (fingers crossed). I still have to go back for the actual pump replacement.

Thanks. That makes sense. I will keep it on stock just to be safe. I imagine in stock mode NPM is just a pass-thru.

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[Theiceman]

thats just a chance i would not take ... in this world of " any excuse to get out of a claim" you are showing them you are modifying the engine so it will perform differently. Dont get me wrong you are probably correct that they wont see a problem .. but even if there is a very small chance they could deny you future claims...................

As an example Porsche refused claims to repair leaking RMS seals under warranty if people put after market exhausts on the car, as they claimed it changed the back pressure of the engine and the car was not as designed. even though everyone new Porsche had huge issues with RMS seals at the time. and that is on a 150K car..

[alhutch]

Going to the dealership for the pump replacement tomorrow. Can I leave the neuspeed module on stock, or should I unplug it? One of the cable on that module is a real PITA to connect/disconnect...

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Probably too late for you now, but someone I know (wink) just switched their NPM to stock and had no problems getting the pump recall performed. Went straight to pump replacement, no unpluging first.

There was a strategically placed piece of black electrical tape on the face of the NPM to cover the etched Neuspeed logo, just a little more stealth.

[Theiceman]

Probably too late for you now, but someone I know (wink) just switched their NPM to stock and had no problems getting the pump recall performed. Went straight to pump replacement, no unpluging first.

There was a strategically placed piece of black electrical tape on the face of the NPM to cover the etched Neuspeed logo, just a little more stealth.

oh im not saying they wont do the recall as it is mandated, just that they could flag your car and deny claims down the road.

[prkieffer]

just got pumps in stock for my a4 model today. doing the pump replacement today.


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[prkieffer]

pump replaced yesterday. seems to work well enough.


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[twixinthemix]

Just called my dealership and they said they haven't gotten ANY pumps yet.. she suggested I call back in a month..

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[max8126]

thats just a chance i would not take ... in this world of " any excuse to get out of a claim" you are showing them you are modifying the engine so it will perform differently. Dont get me wrong you are probably correct that they wont see a problem .. but even if there is a very small chance they could deny you future claims...................

As an example Porsche refused claims to repair leaking RMS seals under warranty if people put after market exhausts on the car, as they claimed it changed the back pressure of the engine and the car was not as designed. even though everyone new Porsche had huge issues with RMS seals at the time. and that is on a 150K car..

Probably too late for you now, but someone I know (wink) just switched their NPM to stock and had no problems getting the pump recall performed. Went straight to pump replacement, no unpluging first.

There was a strategically placed piece of black electrical tape on the face of the NPM to cover the etched Neuspeed logo, just a little more stealth.

Thanks guys for the input. I called dealership ahead of time and was told as long as there is no ECU mod they don't really care, which I intepret as they don't manually flag anyone based on visual inspection. Of course it's words coming out of a dealership... Regardless I decided to take the risk and have the pump replaced with NPM plugged in.

Actual replacement was done in about an hour.

[prkieffer]

Thanks guys for the input. I called dealership ahead of time and was told as long as there is no ECU mod they don't really care, which I intepret as they don't manually flag anyone based on visual inspection. Of course it's words coming out of a dealership... Regardless I decided to take the risk and have the pump replaced with NPM plugged in.

Actual replacement was done in about an hour.

actually the correct information, is the dealer cannot (they do not have the ability) to flag cars TD1 manually it is done through the ghost program that they run from germany computer.

the TD1 cannot be added or removed manually. everything regarding TD1 is done automatically through the computer system.




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[max8126]

actually the correct information, is the dealer cannot (they do not have the ability) to flag cars TD1 manually it is done through the ghost program that they run from germany computer.

the TD1 cannot be added or removed manually. everything regarding TD1 is done automatically through the computer system.




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I see. So how does dealer go about denying warranty claim due to physical mods? Like the aftermarket exhaust case mentioned above.

[Theiceman]

I see. So how does dealer go about denying warranty claim due to physical mods? Like the aftermarket exhaust case mentioned above.

Just that. They do it based on visual inspection . It is denied at the dealer level


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[max8126]

Just that. They do it based on visual inspection . It is denied at the dealer level


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That sounds rather YMMV. I suppose that's what distinguishes "mod-friendly" dealers from the regular ones.

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[prkieffer]

That sounds rather YMMV. I suppose that's what distinguishes "mod-friendly" dealers from the regular ones.

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i thought we were talking ecu mods.

visually it’s a case by case at the dealer. but they have to prove that the visual mod caused the failure.


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[max8126]

i thought we were talking ecu mods.

visually it’s a case by case at the dealer. but they have to prove that the visual mod caused the failure.


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Oh yea we were. But sounds like as far as NPM is concerned, it wouldn't be detected automatically by Audi software. So I was wondering what dealer could have done by themselves if they want to be a jerk about it. (i.e. hey we know he uses NPM, we will make sure to deny his engine claim down the road).

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[B6_Dolphin]

Stopped by the dealership today. Apparently my VIN # was released on April 16 for installation of the revised coolant (after-run) pump. My SA noted I should be receiving a Service Letter (vs a Recall Notice) in the mail shortly informing me the new pump is available. Late last year another dealership had disconnected the existing pump.

I am scheduled to have the new pump installed later next week.

[ps2cho]

Stopped by the dealership today. Apparently my VIN # was released on April 16 for installation of the revised coolant (after-run) pump. My SA noted I should be receiving a Service Letter (vs a Recall Notice) in the mail shortly informing me the new pump is available. Late last year another dealership had disconnected the existing pump.

I am scheduled to have the new pump installed later next week.

Sounds like maybe the first round of VINs are going to finally get the true fix?
If anyone gets the letter make sure to post a copy!

[CxGrey]

Sounds like maybe the first round of VINs are going to finally get the true fix?
If anyone gets the letter make sure to post a copy!

I just got a letter stating that the first part of my fix was done and to schedule the next part of installing the new pump. I’ll post the letter once I get home after work tomorrow as long as I remember.


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[B6_Dolphin]

I just got a letter stating that the first part of my fix was done and to schedule the next part of installing the new pump. I’ll post the letter once I get home after work tomorrow as long as I remember.

I also received the letter today. Subject: Service Action 19N8 - Electric (After-Run) Coolant Pump; Certain 2012-2017 Model Year Audi Vehicles with a 2.0L TFSI Gasoline Engine

The SL states the new after-run pump will be installed and update the ECM S/W in the vehicle. This work will take approximately one (1) hour.

My Allroad goes in Thursday :)

[darbyfam]

Also received the letter yesterday. Apparently the PO of my Allroad had the pump bypassed and now they are ready to install a new pump.

[ps2cho]

Got mine too! Here's the letter for you all

[Theiceman]

Sounds like maybe the first round of VINs are going to finally get the true fix?
If anyone gets the letter make sure to post a copy!

its the same pump for all cars if you are thinking " true fix" means a better pump , they just did all the none disconnected ones first so they would not have to offer additional turbo warranty. Now that they are at X% completed they can now start putting in the pumps to the cars that were initially disconnected because they did not have the redesigned pump and had to show regulator bodies that they were taking action ( disconnecting pumps ).

[ps2cho]

its the same pump for all cars if you are thinking " true fix" means a better pump , they just did all the none disconnected ones first so they would not have to offer additional turbo warranty. Now that they are at X% completed they can now start putting in the pumps to the cars that were initially disconnected because they did not have the redesigned pump and had to show regulator bodies that they were taking action ( disconnecting pumps ).

Right, but this pump is supposedly better designed in that it won’t clog correct?

I’d think the safe bet regardless is to complete a drain and fill in the coolant every 50k/5-yrs rather than the suggested 100k/10-yrs I believe. $30 in coolant and even completely inept owners can pop the drain plug and refill.

[Theiceman]

Right, but this pump is supposedly better designed in that it won’t clog correct?

I’d think the safe bet regardless is to complete a drain and fill in the coolant every 50k/5-yrs rather than the suggested 100k/10-yrs I believe. $30 in coolant and even completely inept owners can pop the drain plug and refill.

better designed than what ? the original ? yes , the windings and motor are rated higher for the current handling required I imagine so the wires dont heat up, but that is just conjecture as i dont have any facts. . Im not sure where clogging comes from , i have never heard that before.

i changed my coolant after 220K and it was like brand new..

[ps2cho]

better designed than what ? the original ? yes , the windings and motor are rated higher for the current handling required I imagine so the wires dont heat up, but that is just conjecture as i dont have any facts. . Im not sure where clogging comes from , i have never heard that before.

i changed my coolant after 220K and it was like brand new..

I read detritus blocked the pump which was the reason why it can catch fire
Found it:

“All of the affected Audi vehicles are equipped with a 2-liter turbocharged engine. Audi says the coolant pumps are vulnerable to moisture, capable of causing an electric short, or debris blockage from the cooling system, according to government documents obtained by the AP.”

If there is debris I’d rather get it out of the system earlier personally to prolong any pieces in the system including water pump.

[gregpotomac]

Does anyone know: Will there be any lasting damage b/c the power to the electric after-run coolant pump has been disconnected (under SA 19N4)? I just got the SA 19N8, for replacment of the pump, so there will be a functioning pump once that's done this week, but I'm wondering if while disconnected the engine didn't get to cool down properly and might that have longevity issues? I know they extended the turbo warranty under under SA 19N4 but wondering if people are concerned about issues years down the road. Thanks!

2016 A5 Cabriolet (gasoline powered)

[Theiceman]

I read detritus blocked the pump which was the reason why it can catch fire
Found it:

“All of the affected Audi vehicles are equipped with a 2-liter turbocharged engine. Audi says the coolant pumps are vulnerable to moisture, capable of causing an electric short, or debris blockage from the cooling system, according to government documents obtained by the AP.”

If there is debris I’d rather get it out of the system earlier personally to prolong any pieces in the system including water pump.

oh i agree, never read that doc before, i think overall its a pretty good system , i was tempted to reuse my coolant after my build, of course i didnt .. but ..... lol

[Theiceman]

Does anyone know: Will there be any lasting damage b/c the power to the electric after-run coolant pump has been disconnected (under SA 19N4)? I just got the SA 19N8, for replacment of the pump, so there will be a functioning pump once that's done this week, but I'm wondering if while disconnected the engine didn't get to cool down properly and might that have longevity issues? I know they extended the turbo warranty under under SA 19N4 but wondering if people are concerned about issues years down the road. Thanks!

2016 A5 Cabriolet (gasoline powered)

anything is possible i guess but i wouldnt sweat it . i kinda wished though i could just get disconnected so i could get extra warranty on my 2015, but hey , it is what it is and its fixed.

[ps2cho]

Does anyone know: Will there be any lasting damage b/c the power to the electric after-run coolant pump has been disconnected (under SA 19N4)? I just got the SA 19N8, for replacment of the pump, so there will be a functioning pump once that's done this week, but I'm wondering if while disconnected the engine didn't get to cool down properly and might that have longevity issues? I know they extended the turbo warranty under under SA 19N4 but wondering if people are concerned about issues years down the road. Thanks!

2016 A5 Cabriolet (gasoline powered)

If you were driving like a maniac constantly in boost all the way up til your driveway and shut off, then probably to some extent but impossible to know. If you’re off boost for 5mins prior to destination any wear is probably negligible.

[gregpotomac]

If you were driving like a maniac constantly in boost all the way up til your driveway and shut off, then probably to some extent but impossible to know. If you’re off boost for 5mins prior to destination any wear is probably negligible.

Thanks folks - I'm getting the repair this week - live in the desert so want to get it done before it's >100 everyday!

[ps2cho]

Thanks folks - I'm getting the repair this week - live in the desert so want to get it done before it's >100 everyday!

Mine is going in tomorrow AM, I agree with your sentiment!

[muffinman92]

So I believe my coolant pump has began to leak, it is currently dumping coolant. This is my second one. I am going to be having this one replaced with the recall but have a few concerns. I know my APR tune will be erased and need to be reloaded, but will it also erase my VagCom mods and TCU tune I have on the car?

[lawquattro]

So I believe my coolant pump has began to leak, it is currently dumping coolant. This is my second one. I am going to be having this one replaced with the recall but have a few concerns. I know my APR tune will be erased and need to be reloaded, but will it also erase my VagCom mods and TCU tune I have on the car?

Just had mine replaced today. Don’t have a tune, but I can confirm my VagCom mods remained intact.


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[CxGrey]

Just had mine replaced today. Don’t have a tune, but I can confirm my VagCom mods remained intact.


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It’s always good practice to remove a tune and go back to stock before going to a dealer for recalls or any service for that mater. They can always deny a claim if they can tell a tune is on the vehicle.


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[ps2cho]

It’s always good practice to remove a tune and go back to stock before going to a dealer for recalls or any service for that mater. They can always deny a claim if they can tell a tune is on the vehicle.


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I thought it’s detectable even if you flash back? I thought the only foolproof way is to buy a backup ECU that has never been tuned and swap in/out

[CxGrey]

It triggers a TD1 flag. Yes. But if someone that knows the vehicles can tell it feels different they can go right there to check for a flash.

As stated a backup ECU Is the best bet.


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