Audi USA Sold Order Tracking?

[bbbobbb]

Why is this so hard? I have placed a sold order for a 2018 S5 with my dealer. Why can't I go to an official Audi USA website and follow the progress of my car as it progresses through the stages finally arriving at my dealer? You offer this in the UK and I assume other countries. I do not want to rely on my brand specialist who hasn't followed up and enrolled me in the "owner in waiting" program which I am told provides very limited information.

I have my COMM #, what do I do next?

Thanks!

[Audi USA]

Congratulations on your 2018 Audi S5! I appreciate your feedback on tracking your vehicle’s progress and will share this internally.

The Owner In Waiting Program is a program for customers who have custom-ordered a vehicle to be built at the factory. This program helps customers stay informed about their new purchase and helps prevent defection.

This program can provide email communications at five key phases of order fulfillment, each personalized to the customer’s specific order:
• Factory Order Confirmation Email - congratulates a customer on their custom Audi vehicle order and sets expectations for the waiting process
• Vehicle Production Email - notifies the customer that their Audi has gone into production
• Transport to European Port Email - announces the production of the customer’s vehicle is complete and the vehicle journey to the U.S. has begun
• Audi Genuine Accessories Email - notifies a customer about adding a personal touch to their ordered vehicle with Audi Genuine Accessories designed specifically for their new Audi
• U.S. Port Arrival Email - announces that their vehicle has arrived in the U.S. and thanks them for waiting; further explains that the dealer will be in contact to schedule delivery of their custom Audi


I can engage internal resources to obtain an update on the status of your vehicle order. Please send me a PM with your full name, contact info, and Commission Number.

[SForePlayin']

It would be a nice touch if one of the emails contained the name of the vessel/RORO that the vehicle is on. I found it very interesting and exciting to track the ships progress using a marine traffic website while I was waiting for mine.

[Audi USA]

It would be a nice touch if one of the emails contained the name of the vessel/RORO that the vehicle is on. I found it very interesting and exciting to track the ships progress using a marine traffic website while I was waiting for mine.

Thank you for your feedback and suggestion. Customers can search for a vessel and track a vehicle’s progress on www.marinetraffic.com.

[antoff83]

It would be a nice touch if one of the emails contained the name of the vessel/RORO that the vehicle is on. I found it very interesting and exciting to track the ships progress using a marine traffic website while I was waiting for mine.

And also once you get your actual 'ship departure' date from dealer you can go to http://www.pwl.de/en/services/liner/roro and based on this date can see which ship departed Emden on this specific date..

[Cliff C]

Can anyone help with the current (and any future) status of commission #MZ8845?

[hyperspeed]

YGPM!

[Audi USA]

Can anyone help with the current (and any future) status of commission #MZ8845?

Send me a private message with your full name, contact information, and what dealer you ordered through. I'll see what I can find.

[bnewton]

Why is this so hard? I have placed a sold order for a 2018 S5 with my dealer. Why can't I go to an official Audi USA website and follow the progress of my car as it progresses through the stages finally arriving at my dealer? You offer this in the UK and I assume other countries. I do not want to rely on my brand specialist who hasn't followed up and enrolled me in the "owner in waiting" program which I am told provides very limited information.

I have my COMM #, what do I do next?

Thanks!

I agree with bbbobbb, tracking your car through the order process should be a much easier process. Some dealers are not interested in signing you up for the "Owner In Waiting Program". I don't understand what some dealer have against the program. Then it turns you into that guy asking your brand specialist for update every week.

If Dominos can have a pizza tracker, I see no reason why Audi of America can't provide a customer facing website for checking vehicle order status (that does not require going through dealer for updates) Or make it apart of the myAudi website.

[diirk]

Seriously. 12 years ago I was able to track my Dodge being built along the mfg line, then the train, then the depot. Full awareness of every stage.
Did I mention 12 years ago? I'd expect technology to have advanced a bit along these lines.

And since we'll be ordering a Q5 soon, I'm a bit disappointed in hearing that we won't have access to detailed tracking info.

[ZQubed]

Can anyone help with status of COMM#NA4042 (departure/ship name), i believe it shoukd be here in NY by the end of the month

[Audi USA]

Can anyone help with status of COMM#NA4042 (departure/ship name), i believe it shoukd be here in NY by the end of the month

Send me a private message with your full name, email address, and the dealership your ordered through. I can help you out.

[WaterLogged]

Mike, I'm trying to time the return of my TDI with the delivery of my S4. Can you verify for me, if possible, the timing of delivery for COMM# NK0767? I tried sending you a PM but the message didn't show up in my "sent" messages. Thanks for any help you can provide!

[ZQubed]

So I sent a PM, but it's not showing up in my sent messages, didn't want to duplicate, but if you didn't get a message, let me know and I'll resend.

Thanks! Rich

[infresig]

Mike -- just sent you a PM with my COMM # and contact info. Let me know if you don't receive it.

Many thanks in advance.

[N8!]

Sir,

I too would greatly appreciate any info you can forward my way (PM sent).

Cheers!
-N8

[Audi USA]

Hi All, I am happy to assist with obtaining information on Vehicle Order Statuses. In the subject line of a private message, can you please include your full name and commission number. This will help me out a lot. :)

Please keep in mind, you are able to engage your Audi Brand Specialist for updates and you're able to ask the dealer to sign you up for the Owner In Waiting Program.

[WaterLogged]

You're the best, Mike! In other news, for those whose cars were waiting on a ship to the US, it looks like Viking Adventure is loading up now and will be headed back to the States shortly. Keep an eye on progress here: https://www.marinetraffic.com/en/ais...c5fb50de1d8eb0

[Audi USA]

You're the best, Mike! In other news, for those whose cars were waiting on a ship to the US, it looks like Viking Adventure is loading up now and will be headed back to the States shortly. Keep an eye on progress here: https://www.marinetraffic.com/en/ais...c5fb50de1d8eb0

I'm happy to hear that, Bill. Thank you for sharing the link.

[N8!]

Mike,

Dankeschoen!

Cheers,
-N8

[nafzal80]

Mike,

I sent you a PM with a COMM# number and contact info for the 2018 Q7 I purchased. I would greatly appreciate an update on progress of the order. Please let me know if you have not received the PM.

Thanks!

[Audi USA]

Mike,

Dankeschoen!

Cheers,
-N8

Bitte!

[Audi USA]

Mike,

I sent you a PM with a COMM# number and contact info for the 2018 Q7 I purchased. I would greatly appreciate an update on progress of the order. Please let me know if you have not received the PM.

Thanks!

Hi Nauman, I have received your private message. I will engage my resources. Once I have an update, I will follow up with you.

[Zuly]

Mike, I have a 2018 S4 on order. Can I hit you up with a PM to help track this?

Also, Audi USA should really think about making a order tracker - it is available with other manufacturer(s) and is very helpful for those who custom order.

[Audi USA]

Mike, I have a 2018 S4 on order. Can I hit you up with a PM to help track this?

Also, Audi USA should really think about making a order tracker - it is available with other manufacturer(s) and is very helpful for those who custom order.

Good morning! Feel free to send me a PM with your full name, commission number, and the dealer you ordered through.

[Zuly]

Good morning! Feel free to send me a PM with your full name, commission number, and the dealer you ordered through.

Mike, thanks a ton for helping. PM sent!

[rkenshin]

Mike,
Sent you a PM.

[Audi USA]

Mike,
Sent you a PM.

Just responded :)

[rocko]

Tried to send a PM, but basically just went to my profile w/o any success or failure notice and don't see it in my sent items... unsure if my newbie member status kicked over yet, but didn't want to hit your inbox too many times if it was sent after all. Please let me know if you didn't get - thanks!

[Audi USA]

Tried to send a PM, but basically just went to my profile w/o any success or failure notice and don't see it in my sent items... unsure if my newbie member status kicked over yet, but didn't want to hit your inbox too many times if it was sent after all. Please let me know if you didn't get - thanks!

Hi Brian, thanks for reaching out. I received a few private messages from you. I'd recommend reaching out to the Forum Admin.

I will engage my resources on your vehicle order status. Once I have an update, I will follow up with you.

[Nickodarius]

Good afternoon. Would you also be able to give me the status of my order if I give my name and Comm #?

[tstiles]

Does anyone know how to tell which specific ship a car will be on? I received a "leaving Germany soon" email dated the 15th. There are ships in Emden on the 21/22 (Splendid Ace) and 26/27 (Viking Bravery), both headed for Houston. It's a WAG on my part that the car could be placed on one of them. It'd be fun to track whichever is carrying Comm # NC1801.

[Ihatecats78]

Hi Mike. Just sent you a PM!

[sabca]

I got the same message on that date. I am hoping my Q7 is on the Adriatic Highway which left Emden on 9/16. Ship is heading to Davisville RI, due in on 6/25. Been trying to find out if the vehicle really is on this carrier. No answer yet.

[Audi USA]

Good afternoon. Would you also be able to give me the status of my order if I give my name and Comm #?

Please send me a PM with your full name and commission number.

[Audi USA]

Hi Mike. Just sent you a PM!

Thank you!

[Audi USA]

I got the same message on that date. I am hoping my Q7 is on the Adriatic Highway which left Emden on 9/16. Ship is heading to Davisville RI, due in on 6/25. Been trying to find out if the vehicle really is on this carrier. No answer yet.

Good morning, please send me a PM with your full name and commission number.

[Audi USA]

Does anyone know how to tell which specific ship a car will be on? I received a "leaving Germany soon" email dated the 15th. There are ships in Emden on the 21/22 (Splendid Ace) and 26/27 (Viking Bravery), both headed for Houston. It's a WAG on my part that the car could be placed on one of them. It'd be fun to track whichever is carrying Comm # NC1801.

Good morning, I would recommend engaging your Audi Brand Specialist or Sales Manager for info on which ship your vehicle is on.

[Nickodarius]

PM sent. Thank you!

[sabca]

Good morning, please send me a PM with your full name and commission number.

Did this the other day. I asked my salesman about finding out which ship and he told me he had no clue.