Feeling deceived and disappointed with Audi CPO..

[tarunck]

Hi guys,

I want to share my experience with 2013 Audi S6 CPO. Back in July 2014 I drove 1200miles(2 way) to Maryland Rockville Audi to get a CPO Audi S6 with 8200 miles on it. This has been my dream car from a very long time. The carfax report is clean and the sales supervisor said that the car is in excellent condition and shared few pics of the car. After closely looking at them my wife and I found that the front passenger seat is discolored(yellow) and when asked he agreed that it is. I didnt understand then what he meant by excellent condition. He promised to get it detailed to get rid of the stains on the seat. The car definetely is not as he described. It has few paint chips and lots of swirls on it(the previous owner might have used a brush instead of a cloth to clean the car I guess). I thought I could get it detailed and get back to factory shine. I traded my 09 A4 and took the S6 and drove back home.
From Day 1, I hear a lot of rattling sounds from the rear seats and the trim on either side of the C pillar(inside). I took it to a dealership in michigan and they couldn't fix it. Took it up with AoA and they couldn't help too. The mileage then was around 10-11k. Finally I couldn't get them fixed and waited for my 15k service to get it done at a different dealership hoping they would fix it.
I dropped of my car yesterday at the dealership and when I told about the rattling sounds the service advisor doubted that the car might be involved in an accident. To my shock he confirmed that in the evening and told that there is body work done on the rear quarter and the interior trim isn't fixed properly. Since the car is now out of 12k mile rattling warranty he said they can't get it done free.
I am totally shattered. This is my third Audi and I always trusted their CPO program. If the service advisor could find out in an hour that the car is involved in an accident doesn't the dealership already know about it with their 300+ point CPO inspection(if they really did it though)? The dealership totally deceived me and I immedialtey took it up with AoA. The response from them is even more sick. The AoA guy said that they can't help me and I have to deal with the dealership who is 600 miles away from my place. Thats all. He said AoA doesn't have authority over dealerships and they can't help me in this regards. Then why the hell do they have to advertise CPO as if they back that? The CPO checklist given to me clearly tells that that the interior trim meets audi requirements? I doubt what those requirements are. If the trim isn't fixed properly or if the car is involved in accident does that still mean that it passes Audi requirements?

I am totally shattered with their response and with this whole experience. I can't enjoy my drive anymore. I dont see any advantage with CPO and I recommend you guys to be very careful and probably take a known mechanic with you when shopping for CPO cars. If AoA couldn't help their customers then whom should we reach out to?

I reached out to the rockville audi dealership about this and waiting for their response. At this point the only thing I can expect is that Rockville Audi take care of the charges incurred in fixing the trim by the Audi service here in Michigan.

Again beware guys CPO doesn't mean that the car is not involved in the accident and also doesn't mean that the 300+ point inspection is true.

[Waaazooo]

Did you reach out to Audi of Rockville??


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[mtbrider]

As a local guy to Audi of Rockville it seems the general consensus here is that they are not the best dealership. I'd await to see what remedy they have but in the meantime would not hesitate to get in contact with HQ and find a contact of some of the higher ups (I'm sure some of the members here have their contact). Form what I have read talking to the first person at AoA really never gets anywhere but if you get in touch with the right person everything can change. Best of luck getting it resolved.

[Xtek]

When you have these issues dealerships are never the way to go.

Speak with someone high up at AoA, keep asking for someone's boss until you get someone who will do something about it.

To be fair, the salesman probably didn't know as he was going off what was on a sheet of paper, I wouldn't blame him. Its the dealership's fault at this point. I would point that out to AoA and ask that all you want is for some of those things to be fixed, that's it. CPO will still cover powertrain issues and things of the like.

[tarunck]

Did you reach out to Audi of Rockville??


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Yes I did reach out to them and waiting for their reply.

When you have these issues dealerships are never the way to go.

Speak with someone high up at AoA, keep asking for someone's boss until you get someone who will do something about it.

To be fair, the salesman probably didn't know as he was going off what was on a sheet of paper, I wouldn't blame him. Its the dealership's fault at this point. I would point that out to AoA and ask that all you want is for some of those things to be fixed, that's it. CPO will still cover powertrain issues and things of the like.

Asked the guy whom I spoke with in AoA if I can speak to his boss or someone above him who can help me out. He said he is the guy who takes cares of these things and there is none other. I understood he is lying and started talking to an other person. But unfortunately she is on vacation till 28th. Hopefully I should get a reply from her on Monday(29). I am ok with the power train warranty but its so embarrassing when I take my friends in the car and it starts rattling. The level of comfort is a lot degraded with those annoying sounds through out.

[tarunck]

As a local guy to Audi of Rockville it seems the general consensus here is that they are not the best dealership. I'd await to see what remedy they have but in the meantime would not hesitate to get in contact with HQ and find a contact of some of the higher ups (I'm sure some of the members here have their contact). Form what I have read talking to the first person at AoA really never gets anywhere but if you get in touch with the right person everything can change. Best of luck getting it resolved.

Thank you I wil try to get hold of a much higher person in AoA.
The purchase experience is definitely not as good as other dealerships that I've dealt with before(for my A4 and S4) in NY and MI. I had to contact them multiple times(for about 1.5 months) over phone and email to get set of Audi mats as promised by them and finance related docs. Its very annoying.

[Xtek]

Yes I did reach out to them and waiting for their reply.



Asked the guy whom I spoke with in AoA if I can speak to his boss or someone above him who can help me out. He said he is the guy who takes cares of these things and there is none other. I understood he is lying and started talking to an other person. But unfortunately she is on vacation till 28th. Hopefully I should get a reply from her on Monday(29). I am ok with the power train warranty but its so embarrassing when I take my friends in the car and it starts rattling. The level of comfort is a lot degraded with those annoying sounds through out.

Let AoA know exactly what you just said.

[tarunck]

Let AoA know exactly what you just said.

I did exactly mention the same. No luck so far.
BTW mine is the same color as yours with lunar silver seats. I've seen the car pics you posted near Rainier.. She looked gorgeous:) keep it up.

[Xtek]

I did exactly mention the same. No luck so far.
BTW mine is the same color as yours with lunar silver seats. I've seen the car pics you posted near Rainier.. She looked gorgeous:) keep it up.

Thanks!

Nice! Such a great color in the sun. I originally ordered mine with the silver seats, was worried about keeping them clean.

I hope AoA helps you get this figured out, I have some rattling near my c pillar as well, I think that might just be a C7 issue as my C7 A6 had the same issue.

[tarunck]

I just got contacted by the Rockville audi sales guy with whom I dealt while purchasing the car. I told him the story and he said that the complaint reached his manager who is on vacation and he will get back to me as soon as he is back.
He said he is not aware of the accident and will do what they can do to resolve this.

[bobamoo]

I may be wrong but I believe that a car that CarFax certifies as clean also is backed by CarFax. Apparently the body work must have been done "under the table ". I would also contact them to let them know that a car they verified as clean has indeed been in an accident. Especially if the dealer is giving you the CarFax report. Hope you get it resolved.


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[Brooklyn]

Sounds like they are at least looking into it, but not sure what they can do to help you at the end of the day, short of taking the car back. I've had two CPO Audis (a B6 A4 and a C7 A6) and based on my experiences wouldn't hesitate to get another one. In fact, my top priority now is a CPO S6.

[Carl Weathers]

As far as the accident, the salesperson may not have had knowledge. The seats being discolored, however, he should have informed you before you made the trip out. I recently flew out to Vegas and was promised the vehicle I was interested in was blemish free. Of course I get there and immediately find several. Luckily for me, nothing was severe enough to dissuade my purchase, but it is still disheartening that these guys withhold information for the sake of making a sale even to people traveling halfway across the country. Hope your situation is resolved.

[agent47]

I may be wrong but I believe that a car that CarFax certifies as clean also is backed by CarFax. Apparently the body work must have been done "under the table ". I would also contact them to let them know that a car they verified as clean has indeed been in an accident. Especially if the dealer is giving you the CarFax report. Hope you get it resolved.


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Not sure what under the table would mean here brother. Because I have been told by multiple insurance companies that it depends on the body shop if they report it to carfax. My A4 had the front bumper replaced along with the intercooler. Even though I disclosed it myself when trading it in, it was nowhere on the carfax . Work was done at an Audi authorized shop.

Sounds like they are at least looking into it, but not sure what they can do to help you at the end of the day, short of taking the car back. I've had two CPO Audis (a B6 A4 and a C7 A6) and based on my experiences wouldn't hesitate to get another one. In fact, my top priority now is a CPO S6.

+1 on that.

[NPKR]

I always thought that a CPO car, by definition, can't have been involved in a MVA and require body work. I wouldn't take this lying down. Look into their internal policies and criteria for CPO cars first and confront dealership and AoA with it. If you don't get anywhere I would at least talk to an atty....sounds like fraud in the inducement. The dealership either knew or should have known the car had damage and body work prior to CPO sale, carfax or not. This car probably never should have been sold cpo. Have them give you your money back.

[VeryBadman]

I always thought that a CPO car, by definition, can't have been involved in a MVA and require body work. I wouldn't take this lying down. Look into their internal policies and criteria for CPO cars first and confront dealership and AoA with it. If you don't get anywhere I would at least talk to an atty....sounds like fraud in the inducement. The dealership either knew or should have known the car had damage and body work prior to CPO sale, carfax or not. This car probably never should have been sold cpo. Have them give you your money back.

+1 I would put pressure on either the dealership or AoA to buy your car back. CPO car is Certified Pre Own not Collided Pre Own.


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[audispeed]

I am pretty sure accident damaged cars can't be cpo. However, I imagine most dealers only look at a carfax and don't look that hard at the car itself. If it doesn't show up, they certify and sell it. On the other hand, I know my dealer does a paint measurement on all body panels. They have done it on every car I have traded in.

[turbonator S6]

CPO doesn't mean jack sh*t beyond a promise that they will fix mechanical problems within a certain time frame/mileage. Consider it an extended warranty. As for the 300 point inspection, it's really just a cursory glance to make sure buyers wouldn't notice anything unusual. Dealers play the odds game betting that the additional money they take in from labeling cars as CPO outweigh the possible warranty claims.

Certified pre-owned car fraud could be on the rise
Don't assume a used car is in good condition just because it's certified

http://www.consumerreports.org/cro/n...rise/index.htm

[Thumper3]

Not sure what under the table would mean here brother. Because I have been told by multiple insurance companies that it depends on the body shop if they report it to carfax. .

Everyone gets way to hyped about Carfax. I get it, they have great advertising and have worked hard to make themselves a household name while not being totally forthcoming with what they actually do.

People need to stop thinking of carfax as some kind of security blanket.

Carfax was started and should still primarily be used to make sure you aren't buying a salvaged car pretending to be unscathed. People used to buy majorly wrecked cars, flood cars, ect at auctions cheap....beat out some dents, weld over frame cracks, ect and then make them look good and sell them for full price.

Those are sales Carfax is great at although people can still "clean" a title in some cases it is a bunch harder.

Carfax does NOT report every fender bender or accident a car experiences. Even ISO which an insurance bureau reporting database doesn't have every CLAIM on every car, and Carfax doesn't link into ISO, they link into DMV events. Some states have requirements for shops that do certain repairs (frames, certain structures, suspension, ect) report them to the state and the title is tagged as whatever bureaucratic name they voted on........but not every state does that or is even the same.

All that said, I agree with OP that if AoA isn't going to stand by their CPO then what the heck is the point?? Sure you get an extended factory warranty, but it should also come with some REAL peace of mind. Otherwise it's just a worthless label.

[agent47]

I always thought that a CPO car, by definition, can't have been involved in a MVA and require body work. I wouldn't take this lying down. Look into their internal policies and criteria for CPO cars first and confront dealership and AoA with it. If you don't get anywhere I would at least talk to an atty....sounds like fraud in the inducement. The dealership either knew or should have known the car had damage and body work prior to CPO sale, carfax or not. This car probably never should have been sold cpo. Have them give you your money back.

I am pretty sure accident damaged cars can't be cpo. However, I imagine most dealers only look at a carfax and don't look that hard at the car itself. If it doesn't show up, they certify and sell it. On the other hand, I know my dealer does a paint measurement on all body panels. They have done it on every car I have traded in.

Another one from a dealership- minor body work can still be cpo'd- small dings or scratches. Car cant have any major repairs/replacements. Also, a lot of dealers just do CPO for namesake like a lot of members said. We should dig deeper before closing the deal. My insurance agent went so far to tell me that cpo's are only concerned with powertrain, flood damage (anything major) to which I say BS. Good and honest dealers are not that easy to find. But you can always talk to the higher managment at AoA - I can get you their emails. Let me know!

[PB4UGO]

I'm not surprised, too much here. I purchased 2x A4's from Jim Ellis Audi in Atlanta, both CPO'd, both were involved in a crash. Heck, the first A4 had the receipt in the glove box from the body shop! Dealers do the best job the can to certify/CPO vehicles, and usually it's just the CarFax check. Most will do the inspection! Seems that your selling dealer is well in the fault zone here and entirely failed at the inspecting part.

I'd re-engage AoA and the dealer GM/Owner. I'd also call the State Attorney Generals Office and request some advice...then I'd tell the dealer I spoke with them! Good luck!

[Brooklyn]

Agree with all that if CPO excludes damaged vehicles, you would seem to have an ironclad out.

[a7ubercoupe]

CPO doesn't mean jack sh*t beyond a promise that they will fix mechanical problems within a certain time frame/mileage. Consider it an extended warranty. As for the 300 point inspection, it's really just a cursory glance to make sure buyers wouldn't notice anything unusual. Dealers play the odds game betting that the additional money they take in from labeling cars as CPO outweigh the possible warranty claims.

Certified pre-owned car fraud could be on the rise
Don't assume a used car is in good condition just because it's certified



http://www.consumerreports.org/cro/n...rise/index.htm

AMEN turbonator, and good luck tarunck- hope you get the issues resolved.I bought a CPO A7 in 2013 and when winter came around last year discovered that the heated seats in the back cabin did not work. Dealer told me some excess liquid, e.g. a big gulp, was spilled on the module and it was unlikely that would have been missed under the 300 point inspection, and I must have done something - BS, I threatened to discuss with Audi USA and after some back-and-forth they finally caved and replaced the module.
I bought a CPO A7 in 2013 and when winter came around last year discovered that the heated seats in the back cabin did not work. Dealer told me some excess liquid, e.g. a big gulp, was spilled on the module and it was unlikely that would have been missed under the 300 point inspection, and I must have done something - BS, I threatened to discuss with Audi USA and after some back-and-forth they finally caved and replaced the module.

[moosehead1]

You paid a premium price for CPO and there are both express and implied benefits. As many state above, carpet bomb AOA.

As a bit of a sounding board, what is the order of magnitude here? Is it a minor interior trim issue or something greater including body and pant, or frame?

Lastly, buyer beware on paint swirls and white interiors - you chose to drive it off the lot no one held a gun to your head on these issues, right?

Best of luck chasing this down.

[Donaldp]

Tarunck,

The more years you add to your life, the smarter you will become.

How many times in your life have you heard reference to a "used car salesman?" Well regardless of the bullshit acronym your Audi dealer put on this vehicle, is it still the product of a dealership trying to make money off of a consumer. I would never trust anyone's evaluation of a used vehicle other than my own and a trusted mechanics when buying a used car. Every concerned buyer should meticulously inspect their purchase for repaint and repair before taking delivery. You have learned the hard way that people will lie and/or deceive and/or be ignorant to the facts of the truth. As far as Carfax goes, seriously, do you think every little fender bender gets reported to them? This is the biggest joke there is in reference to a true history on a used car. If you go wreck your new S6 today, then take it to a body shop and have it repaired, do you think Carfax will ever know if you don't want them to?

I hope you have successful recourse against your dealership but learn from this never to trust anyone else's words when it comes to your money.

I can envision a group of audi employees quickly looking over a newly received used car against a checklist and ticking off each box without a care in the world and then calling it a CPO vehicle.

Best of luck with your deserved satisfaction.

[VVG]

Tarunck,

The more years you add to your life, the smarter you will become.

How many times in your life have you heard reference to a "used car salesman?" Well regardless of the bullshit acronym your Audi dealer put on this vehicle, is it still the product of a dealership trying to make money off of a consumer. I would never trust anyone's evaluation of a used vehicle other than my own and a trusted mechanics when buying a used car. Every concerned buyer should meticulously inspect their purchase for repaint and repair before taking delivery. You have learned the hard way that people will lie and/or deceive and/or be ignorant to the facts of the truth. As far as Carfax goes, seriously, do you think every little fender bender gets reported to them? This is the biggest joke there is in reference to a true history on a used car. If you go wreck your new S6 today, then take it to a body shop and have it repaired, do you think Carfax will ever know if you don't want them to?

I hope you have successful recourse against your dealership but learn from this never to trust anyone else's words when it comes to your money.

I can envision a group of audi employees quickly looking over a newly received used car against a checklist and ticking off each box without a care in the world and then calling it a CPO vehicle.

Best of luck with your deserved satisfaction.

Truer words have never been spoken !!!

Add to that the fact that I wouldn't ever buy a car from a dealership that far away. In fact, my dream car is an Aston Martin, and the reason that I really may not get one is that the nearest dealer is 80 miles away. That is too far. Not too far to get the car obviously, but certainly too far to go for problems, service, etc. Certainly too far to go to be able to build a meaningful relationship with the dealer. While I certainly feel for the OP, it appears that the decision to buy may have been driven too much by pure emotion over getting his dream car. Anyway, good luck to the OP.

[kiku]

The reason dealers are eager to cpo is money - they make more of it. Remember guys, there is no real relationship with a dealer. It's a business transaction, period. Treat it as such.

Good luck, hold their feet to the fire!

[Kevin1]

CPO doesn't mean jack sh*t beyond a promise that they will fix mechanical problems within a certain time frame/mileage. Consider it an extended warranty. As for the 300 point inspection, it's really just a cursory glance to make sure buyers wouldn't notice anything unusual. Dealers play the odds game betting that the additional money they take in from labeling cars as CPO outweigh the possible warranty claims.

Certified pre-owned car fraud could be on the rise
Don't assume a used car is in good condition just because it's certified

http://www.consumerreports.org/cro/n...rise/index.htm

Very well said. We all need to understand what exactly we are buying.

[v8a6]

Sorry to hear about your experience. I would be furious too if I paid top dollar for a car, only to find out that it had been in an undeclared accident and had been poorly repaired.

Good luck in getting it sorted out.

[TunTap]

The certification program comes from the dealership, AoA has nothing to with the process of certifying your car. You should take it up with the dealership and have them buy your car back. AoA can potentially assist with that and put pressure on the dealership - try to get them on your side.

[Silverarrow240]

I have nothing but great experiences at Rockville Audi...

That being said, you have a serious case here. My buddy bought a CPO M3 out of state and when getting it inspected found that it had been hit in driver side door. He went to return it and they had already sold his trade. So, they took car back (cuz he was bitching abut diminished value) and gave him a loaner for two months while they "looked for the perfect M3" for him. In the end they found nothing, and they asked him to pay the $3000 for 60 days of rental car.

He contacted a lawyer to write a letter based on breach of contract and fraud (representing CPO, when vehicle was damaged). He got back $10k which was for incovipence to settle the case (On top of not paying for the rental).

So, if you love the car, then great! have them fix it and enjoy it!! If the diminished value bothers you, have them take it back. No dealership wants publicity on BBB about selling fraudulent CPO cars, so they should be keen to fix this for you.

[VVG]

The reason dealers are eager to cpo is money - they make more of it. Remember guys, there is no real relationship with a dealer. It's a business transaction, period. Treat it as such.

Good luck, hold their feet to the fire!

I disagree. After owning 8 Audis, 2 Porsches, and 2 VW's, we have a great relationship with our local Porsche-Audi-VW dealer. We get all sorts of perks all the time. Good prices on sales, discounts on service, special favors on service, etc. etc, etc. You can have a relationship...but it won't happen overnight and certainly not via the internet. You have to be able to get to the dealer in person and make relationships. Even when looking for parts, I could easily do it all online, but I don't always. Sometimes, I drive to the dealership and talk in person to the parts guy. Imagine that. While there, I always sit and have coffee with the GM and even the dealership owner from time to time.

[localbrew]

I had a similar experience with a Infiniti G37; purchased it CPO only had 15k miles on it (South Bay SF). After seeing how the whole thing went down it all made sense to me. When I arrived at the dealer the car was covered in wax (being detailed). They had me sign all the paperwork, kept me waiting until it started to get dark, then they rolled the car out all detailed and fresh (it was black) so it was hard to see everything at dusk. After getting home a few days later I noticed the passenger door was not aligning properly, turns out almost the entire passenger side of the car had been hit or repaired. I took it to my local Infiniti dealership who tried to deny a warranty claim to repair the passenger window making a strange noise going up and down. I had to get Infiniti USA involved who sent a rep out to check the car. They confirmed that it had been in an accident; but had a clean carfax and had been CPO'd by the dealer. Well, they stood behind the CPO and said I'd never have to worry about any claim being denied in the future. However, the experience was ruined for me at that point, I wanted nothing to do with the car. I traded it in to another dealer and sent it down the road. Moral here is always check the car before you sign, CarFax doesn't always mean the car has never been hit or repaired.

Also, my understanding was that Audi covered everything even rattles up to 4 yr or 50k? The dealer has been fixing rattles in my 2012 A7 for free when I can take them on a test drive and replicate the noise.

Good luck with yours and hope the outcome is in your favor.

[enigma1406]

Sorry to hear about this :( Keep us informed on what they offer you. I've had two CPOs and would hate to have this happen.

[nobbyv]

From Day 1, I hear a lot of rattling sounds from the rear seats and the trim on either side of the C pillar(inside). I took it to a dealership in michigan and they couldn't fix it.

This entire post confuses me: so you bought a CPO'd car, and noticed it had some rattles from loose trim. You took it to a dealer, and they said they could not repair it (as in not physically possible), or they said they WOULD not repair it for free? How much did they quote you for the repair? What did they diagnose the issue as? Or did you even have it diagnosed?

Seems to me that instead of calling Audi immediately, they appropriate thing to do would be to pay the ~$100 to have your local dealer troubleshoot the issue, and THEN go to Audi with a quote from the dealer on exactly what it would cost to fix it. How do you know it isn't just that there's one clip missing from a C-pillar, and all of this could be easily solved with a $2 piece of plastic?

As for the car having been in an accident, unfortunately, there's no guarantees that a CPO'd car hasn't been in an accident. Nor is CarFax a guarantee (as you've found out). And a salesman is unlikely to have any idea what the full history of a car is. A $150 pre-purchase inspection by an INDEPENDENT shop seems like it would have potentially saved you some heartache here. I realize that you thought the CPO would cover this, but even if they DID discover the bodywork during the CPO process, there's nothing that says they couldn't still sell it, nor are they under any obligation to reveal this to you.

I understand you are disappointed and frustrated, but you seem to have missed some steps that would help your cause immensely.

[914dude]

Audi CPO program is the biggest joke in the world. Every time I see the commercials I can't help but laugh. I bought a 2010 A4 CPO a year and half ago from Town Audi in Englewood, NJ that was in a major accident. The whole car was pretty much repainted poorly and my mistake for buying it at night. The car also had the wrong tires installed and the CPO checklist that was in the car that they showed me was a joke. It was painted so bad that in the sunlight it looked like four different shades of silver.

I contacted AoA right away and after a month or two the dealer ended up buying the car back.

Never again will I purchase a CPO Audi.

If you want I can see who I contacted at AoA, I had to go very high up to get my case even looked at it but once it reached that level it was resolved fairly quickly. I later saw the car being sold at some "luxury used car dealer" for 7k less LOL.

[tarunck]

Audi CPO program is the biggest joke in the world. Every time I see the commercials I can't help but laugh. I bought a 2010 A4 CPO a year and half ago from Town Audi in Englewood, NJ that was in a major accident. The whole car was pretty much repainted poorly and my mistake for buying it at night. The car also had the wrong tires installed and the CPO checklist that was in the car that they showed me was a joke. It was painted so bad that in the sunlight it looked like four different shades of silver.

I contacted AoA right away and after a month or two the dealer ended up buying the car back.

Never again will I purchase a CPO Audi.

If you want I can see who I contacted at AoA, I had to go very high up to get my case even looked at it but once it reached that level it was resolved fairly quickly. I later saw the car being sold at some "luxury used car dealer" for 7k less LOL.

Thanks a lot and that info would be great. Please let me know the contact. The Audi representative reached out to me today to drop off the car at the dealership for inspection on the trim issues. I think they want to fix the trim silently so that this doesn't get escalated. But I dont want to leave them as I paid a lot for this car.

[tarunck]

This entire post confuses me: so you bought a CPO'd car, and noticed it had some rattles from loose trim. You took it to a dealer, and they said they could not repair it (as in not physically possible), or they said they WOULD not repair it for free? How much did they quote you for the repair? What did they diagnose the issue as? Or did you even have it diagnosed?

Seems to me that instead of calling Audi immediately, they appropriate thing to do would be to pay the ~$100 to have your local dealer troubleshoot the issue, and THEN go to Audi with a quote from the dealer on exactly what it would cost to fix it. How do you know it isn't just that there's one clip missing from a C-pillar, and all of this could be easily solved with a $2 piece of plastic?

As for the car having been in an accident, unfortunately, there's no guarantees that a CPO'd car hasn't been in an accident. Nor is CarFax a guarantee (as you've found out). And a salesman is unlikely to have any idea what the full history of a car is. A $150 pre-purchase inspection by an INDEPENDENT shop seems like it would have potentially saved you some heartache here. I realize that you thought the CPO would cover this, but even if they DID discover the bodywork during the CPO process, there's nothing that says they couldn't still sell it, nor are they under any obligation to reveal this to you.

I understand you are disappointed and frustrated, but you seem to have missed some steps that would help your cause immensely.

To make it clear. I bought a CPO'd car from Maryland(drove from MI) by trading in my 09 A4. The car had rattling sounds on the rear trim on uneven roads and higher speeds(on freeways) from day 2(On day 1 i completely ignored everything else as am too overjoyed by its performance). The sounds seems to be coming from the C-pillar and also the 60:40 rear seats rubbing against each other. I took it to a dealer and they drove the car in the internal roads and at low speed where the noise isn't prominent. They said they looked into it but the problem still persists. The trim sound is so annoying and embarrassing. For the 15k mile service I went to an another dealer where a representative immediately asked if the car is involved in an accident. Later he confirmed that it is involved in an accident and gave a quote ~600$ to fix the trim. They said that they can clearly estimate only when they pull apart the trim on the rear side and possibly the seats too to see whats broken/missing.
My only concern is that if Audi representative can find out that a car is involved in accident with in 30mins of inspection how come the Audi dealer with 300+ point inspection couldn't find that? I couldn't get a mechanic because I am from MI and drove 600 miles to just get the car as the pics seemed promising and even the sales guy. I dont want to blame him as probably he even wasn't aware of it. The CPO checklist given to me says that the car meets Audi requirements in all aspects including trim. If the trim is loose how can it meet the requirements? I felt advertising CPO as the worry and trouble free purchase is kind of deceiving tactic to sell the used car at much higher price.
Even the paint quality is different on different parts of the car and this would definitely affect the resale value. The only reason I always shop for CPO is to have factory quality and standards on the used cars and if thats not the case then I can just go with a 150$ mechanic to inspect a used car and get it for much lesser price which still has plenty of factory warranty on it.

[tarunck]

Tarunck,

The more years you add to your life, the smarter you will become.

How many times in your life have you heard reference to a "used car salesman?" Well regardless of the bullshit acronym your Audi dealer put on this vehicle, is it still the product of a dealership trying to make money off of a consumer. I would never trust anyone's evaluation of a used vehicle other than my own and a trusted mechanics when buying a used car. Every concerned buyer should meticulously inspect their purchase for repaint and repair before taking delivery. You have learned the hard way that people will lie and/or deceive and/or be ignorant to the facts of the truth. As far as Carfax goes, seriously, do you think every little fender bender gets reported to them? This is the biggest joke there is in reference to a true history on a used car. If you go wreck your new S6 today, then take it to a body shop and have it repaired, do you think Carfax will ever know if you don't want them to?

I hope you have successful recourse against your dealership but learn from this never to trust anyone else's words when it comes to your money.

I can envision a group of audi employees quickly looking over a newly received used car against a checklist and ticking off each box without a care in the world and then calling it a CPO vehicle.

Best of luck with your deserved satisfaction.

Thats true. Lesson learnt the hard way. :(

[tarunck]

+1 I would put pressure on either the dealership or AoA to buy your car back. CPO car is Certified Pre Own not Collided Pre Own.


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I will be more than happy if they do that. I will definitely ask about this.