New windshield installed now lane departure system doesn't work

[sliner32]

Installed aftermarket windshield. PGW soled laminated few 3410. Now lane departure system no longer works. Crystal glass says its the same windshield I say it worked before I brought the car in now it doesn't either the glass is not compatible or the install wasn't good. Can someone please help clearly this issue.

[Seerlah]

If the glass was paid for through insurance, should have opted for OEM glass.

[sliner32]

Wasn't insurance job. I paid for it. Of course if it was insurance I would have gotten oem

[cspcrx]

If the glass was paid for through insurance, should have opted for OEM glass.

Just went through this bit. We have full glass coverage and always go to safelite. My wife wanted to be sure the glass was the same that is in our Tacoma now so we asked for "OEM" glass.
They brought "OEM" glass, no extra fee looks identical in every way, except no Toyota logo. If you want the original glass that is in the car from the factory they told us you have to ask for "OE" glass and that was not covered and was $800 more.

According to them "OEM" is Original Equipment Manufacturer which means it MAY be made the exact same and MAY be the same manufacturer, but does not have the logo. "OE" is Original Equipment glass and would be what was placed in the vehicle at the factory. Then there is the rest of the stuff that out there that who knows where it comes from. This is what we learned from Safelite, Famers Insurance and some searching on the web. Safelite told us if you want the original glass that came in the vehicle from the factory to ask for "Dealer Glass", but your insurance will probably not cover it, fully.

I know this doesn't help with the OP issue but just wanted to avoid miss information, since we just went through it.

[Toecutter]

Is the OEM glass really that great (lane departure issues aside)? Mine is only 7 months old and I'm considering replacing it because it's so pitted. Every little tiny fleck on the outside of the glass is really visible on the inside because each defect "lights up" or reflects so strongly. In contrast, my other cars have gone around 5 years before they looked this pitted. Anyone else have the same experience?

[Toecutter]

"OE" is Original Equipment glass and would be want was placed in the vehicle at the factory.

Can you please clarify what you meant in the above sentence?

[cspcrx]

Sorry "what" not "want". Should not be typing when I have had so many beverages grilling.

OE is the glass that would have the Audi logo on it and what is on the car originally. Per Safelite, this is also known as "Dealer Glass" in their world.
Hope that helps.

I am with you I do not think that OEM is all that great. If it was why would there be such a price difference? As you I have noticed the exact same thing on previous vehicles.
The aftermarket glass does not last as long or hold up as well. But they claim it is the same.

[antimisoneism]

Is the OEM glass really that great (lane departure issues aside)? Mine is only 7 months old and I'm considering replacing it because it's so pitted. Every little tiny fleck on the outside of the glass is really visible on the inside because each defect "lights up" or reflects so strongly. In contrast, my other cars have gone around 5 years before they looked this pitted. Anyone else have the same experience?

Yes, same experience here. I have 13k miles (lots of highway) and cringe every time I come up behind a truck that is throwing stones since the windshield is already so pitted.

Wish there was a solid way of polishing those things out... :-/

[Toecutter]

I'm sorry, I meant I have the original Audi glass and it's really pitted.

[cspcrx]

I have only owned mine for about 4 months now and I live in Phoenix, land of daily paint chips and cracked windshields.
I have not noticed anything like that on mine, YET!?

[antimisoneism]

Is the OEM glass really that great (lane departure issues aside)? Mine is only 7 months old and I'm considering replacing it because it's so pitted. Every little tiny fleck on the outside of the glass is really visible on the inside because each defect "lights up" or reflects so strongly. In contrast, my other cars have gone around 5 years before they looked this pitted. Anyone else have the same experience?

Yes, same experience here. I have 13k miles (lots of highway) and cringe every time I come up behind a truck that is throwing stones since the windshield is already so pitted.

Wish there was a solid way of polishing those things out... :-/

[IanVr6]

is this a b8.5 feature?

[Vogz]

Had a similar experience with my 2004 Volvo S60R with rain sensing wipers that stopped working correctly after I had an aftermarket windshield installed. OP, if you care about the lane departure warning, you will probably need an OEM windshield.

[sliner32]

I think ur right I will have to go to the dealership and get the proper glass in order for the lane departure system to work properly. But like I stated I have this glass in my car now and Crystal Glass says its the same but I say no because the system worked before and now dosent either glass is not comparable or the install didn't go good. Maybe pinched a wire who knows. My wife uses the system all the time. If I don't pay do u think they will thy to sue

[Toecutter]

If I don't pay do u think they will thy to sue

If you don't pay I think they will send you to collections and F up your credit. If you're unsatisfied then I think you should keep calling the glass company about it. They should address the problem by either replacing the glass again or having your malfunction investigated. Did you pay with a credit card? If the glass company chooses to do nothing then you can dispute the transaction with the credit card company but simply ignoring the bill is a good way to harm yourself.

By "lane departure system" were we actually talking about the blind spot detection feature? If so, are you sure that it's turned on? Is the little red door light on?

[auditd0rk]

Did the glass company not ask about your vehicle options? I just had my windshield replaced by Abra (recommended by the local Audi dealership). When I setup the appointment, they asked me if I had rain sensing wipers (yes) and lane departure (no) so that they would install the correct windshield.

[auditd0rk]

Is the OEM glass really that great (lane departure issues aside)? Mine is only 7 months old and I'm considering replacing it because it's so pitted. Every little tiny fleck on the outside of the glass is really visible on the inside because each defect "lights up" or reflects so strongly. In contrast, my other cars have gone around 5 years before they looked this pitted. Anyone else have the same experience?

I didn't think my original windshield held up that well -- mine barely lasted a year. Then again, there aren't many windshields that hold up well in my area since they throw down on the road a ton of sand when it snows. That stuff sticks around until Spring, chewing up the front of the car and windshield.

I went with the place/brand our local Audit dealer recommended (Abra Glass... used a Pilkington windshield). It actually looks very good -- fit is spot on, my rain sensing wipers still work, no leaks, no visual distortions.

[Toecutter]

I didn't think my original windshield held up that well -- mine barely lasted a year. Then again, there aren't many windshields that hold up well in my area since they throw down on the road a ton of sand when it snows. That stuff sticks around until Spring, chewing up the front of the car and windshield.

I went with the place/brand our local Audit dealer recommended (Abra Glass... used a Pilkington windshield). It actually looks very good -- fit is spot on, my rain sensing wipers still work, no leaks, no visual distortions.

Cool, thanks. My choices here include Hummingbird and Safelite. I'll probably go with Safelite. We get a lot of road debris too because the road crews use volcanic cinders on the road, some of which are the size of golf balls. When I see one of the trucks spraying out a curtain of red rocks I have to take evasive action.

[Toecutter]

Okay, isn't "lane departure" the feature that makes your steering wheel vibrate when you're about to cross lanes?

[sliner32]

Ok the glass company came through and they are getting the glass from dealership in town. Yes they asked if I had lane departure and rain sensor and I confirmed I did. Hopefully issue is resolved. Booked to go in on Friday

[Toecutter]

I looked it up myself since no one else responded.

"Lane departure" refers to a warning system that vibrates the steering wheel when you wander out of your lane, and AFAIK that feature is NOT available on the USA market S4:
http://www.audi.com/com/brand/en/too...t.browser.html

Does this describe the option available on the Canadian market S4's?

[JohnEnglish]

I looked it up myself since no one else responded.

"Lane departure" refers to a warning system that vibrates the steering wheel when you wander out of your lane, and AFAIK that feature is NOT available on the USA market S4:
http://www.audi.com/com/brand/en/too...t.browser.html

Does this describe the option available on the Canadian market S4's?

I'm in Canada and I have a 2013 B8.5 S4 and it's not an option. It is in Europe and it is on the A6/S6 in Canada and the US, but not on the A4/S4.

[Toecutter]

Okay, so when the auto glass company asks you if you have "Lane Departure" they are asking about an option that our cars don't even have.

So – are we all actually talking about Side Assist, which is the flashing lights beneath the side view mirrors that tells us when a car is in our blind spot?

http://www.audiusa.com/us/brand/en/t...t.browser.html



If so:
1. Can someone explain to me what the windshield has to do with the feature? How are they integrated?

2. When the auto glass company asks if we have "Lane Departure" we should say "yes" even though they are really talking about the Side Assist.

[ahcow]

OP..are you sure your car even have this?

I am sure it doesn't exist on the B8. I just went to Audi.ca to build a B8.5 and it isn't there either.

Unless you are driving a different car and just posted on wrong forum....

[JohnEnglish]

Okay, so when the auto glass company asks you if you have "Lane Departure" they are asking about an option that our cars don't even have.

So – are we all actually talking about Side Assist, which is the flashing lights beneath the side view mirrors that tells us when a car is in our blind spot?

http://www.audiusa.com/us/brand/en/t...t.browser.html



If so:
1. Can someone explain to me what the windshield has to do with the feature? How are they integrated?

2. When the auto glass company asks if we have "Lane Departure" we should say "yes" even though they are really talking about the Side Assist.

1. Side Assist and Lane Departure are independent of each other. Side Assist uses sensors in the rear quarter panel and Lane Departure uses a camera next to the rain sensor behind the rear view mirror.

2. No.

[jl87]

If OP went with aftermarket glass and his blind spot monitoring or lane departure or whatever system each company calls it does now not work correctly, it's either incompatible glass or a bad install/something was not hooked up properly.

[Toecutter]

1. Side Assist and Lane Departure are independent of each other. Side Assist uses sensors in the rear quarter panel and Lane Departure uses a camera next to the rain sensor behind the rear view mirror.

2. No.

Are you saying you have Lane Departure then? I don't think it has ever been an option on a B8.

[Toecutter]

If OP went with aftermarket glass and his blind spot monitoring or lane departure or whatever system each company calls it does now not work correctly, it's either incompatible glass or a bad install/something was not hooked up properly.

What are you referring to when you say "it?" They are two different systems and everyone is causing me a shit-ton of confusion by using the names interchangeably.

[jl87]

What are you referring to when you say "it?" They are two different systems and everyone is causing me a shit-ton of confusion by using the names interchangeably.

Side assist is what I am referring to since it is the only system I am aware of. Uses LED's in the mirrors to indicate someone in your blind spot; however, it does also flash if you were to get close to the other lane while it has a car in it. Additional thoughts?

[Toecutter]

Side assist is what I am referring to since it is the only system I am aware of. Uses LED's in the mirrors to indicate someone in your blind spot; however, it does also flash if you were to get close to the other lane while it has a car in it. Additional thoughts?

Side Assist is also the only system that I am aware of in the B8. When the auto glass company contacts you about a replacement they ask if our car has rain sensing wipers and lane departure.

I do not understand:

1. Why the auto glass company asks if we have lane departure when our model of car does not even have it available as an option. Is the auto glass company actually referring to Side Assist when they ask if we have Lane Departure?

2. If the OP was actually referring to Side Assist when he said "lane departure." He stated that his lane departure system no longer works, but his car does not actually have a lane departure warning system.

[ThemisN]

Just as a reference, on my 07 BMW M5, I had to replace the windshield. I had an insane quote from the dealer, and saved half the money by going with safelite. They asked me about all the options i had, and i went outside to watch him pull it from his truck when he came for install. It even had the BMW logo! The installer told me that it is likely that there were not that many out there to generate the demand necessary to not just use the BMW product. My guess is it was because I had heads up display. Imagine though what the dealer makes on that install? I doubt our S4 windshields are special vs an A4, so I doubt we would get Audi windshield, but I expect a quality product regardless from safelite.

[jl87]

Mine has the Audi logo on it also. The aftermarket glass I got on my A4 did not. It had almost a magnifying like effect on the bottom edge and caused my rain sensor to act very erratically. I would guess that them asking about lane departure is side assist. I told them yes to that option and my side assist still functions properly.

[sliner32]

My car has side assist. My bad. Sorry for the confusion. Can anybody clearify what this system had to do with the front windshield. I'm also confused why the after market glass doesn't operate properly

[Toecutter]

My car has side assist. My bad. Sorry for the confusion. Can anybody clearify what this system had to do with the front windshield. I'm also confused why the after market glass doesn't operate properly

Thanks for the clarification. The confusion isn't totally your fault as the auto glass company used the term "lane departure" when you talked to them (right?). I called a local auto glass place and they also used the term "lane departure."

I too would like to know what the windshield has to do with Side Assist.

[sliner32]

Anyone know the answer

[JohnEnglish]

Are you saying you have Lane Departure then? I don't think it has ever been an option on a B8.

No I don't have Lane Departure. It's only an option on European B8s.

Side Assist is also the only system that I am aware of in the B8. When the auto glass company contacts you about a replacement they ask if our car has rain sensing wipers and lane departure.

I do not understand:

1. Why the auto glass company asks if we have lane departure when our model of car does not even have it available as an option. Is the auto glass company actually referring to Side Assist when they ask if we have Lane Departure?

It's probably just a default template for Audi vehicles. Since some of them have Lane Departure they just ask if your vehicle has it. Regardless of whether or not it was an option.

My car has side assist. My bad. Sorry for the confusion. Can anybody clarify what this system had to do with the front windshield. I'm also confused why the after market glass doesn't operate properly

Side Assist has nothing to do with the windshield. Is Side Assist turned on? It's possible they hit the button by the mirror to turn it off when they were installing the windshield. If that's not the case, just take the car to the dealer and get them to check it.

[sliner32]

The side switch is on. Like I stated previously that the system works before windshield install. The frt. windshield has to have something to do with side assist because now dosent work properly

[JohnEnglish]

The side switch is on. Like I stated previously that the system works before windshield install. The frt. windshield has to have something to do with side assist because now dosent work properly

It has nothing to do with it. The sensors are located in the rear fenders. Take the car to the dealer and have them inspect it.