Piston replacement... Split cost with dealer???

[Chrisgr36]

SO IVE TAKEN MY CAR INTO MY LOCAL DEALER A FEW TIMES NOW FOR THE STANDARD OIL CONSUMPTION TESTS, AND THEY TELL ME THE OIL CONSUMPTION IS GREATER THAN WHAT IS ALLOWED BY AUDI. SO AOA SAID IT NEEDS NEW PISTONS AND PISTON RINGS.. IT WAS USING 1.2 QUARTS PER 1,000 MILES. THE ADVISOR THEN TOLD ME I HAVE TO SINCE IM AT 80K AUDI MAY NOT PAY FOR THE REPLACEMENT. THEY THEN TOLD ME THEY HAVE TO WAIT FOR AOA TO DECISION. THE ADVISOR TOLD ME THEY MAY PAY FOR ALL OF IT OR NONE OF IT AT ALL AND THE CHANCE OF SPLIT COST. I HAVE HAD SERVICE DONE WITH AUDI FROM 0 MILES TO 60K... I DONT UNDERSTAND WHY I WOULD HAVE TO SPLIT THE COST IF AOA KNOWS THEY BUILT MY ENGINE WRONG.....

SO I JUST WANTED TO SEE IF ANYONE ELSE HAD THE DEALER TELL THEM THEY MAY HAVE TO SPLIT THE COST OR HAD TO PAY ANYTHING FOR PISTON/PISTON RING REPLACMENT OUT OF POCKET (OTHER THAN A CO PAY FOR OIL CONSUMPTION TEST)?????????????

[Firefox250]

Damn that sucks, Hopefully AOA covers it. I know this doesn't help you, but since you're getting new piston you might as well throw in some drop in rods, if you plan on going BT one day.

http://www.intengineering.com/integr...onnecting-rods

[TFSI]

Every dealer will act differently. Call AoA and fight for the replacement.

Capital letters hurt my eyes.

[fly300kts]

STOP WRITTING IN CAPS EVEN IF YOU ARE PISSED OFF !!!
And just fight AOA

phil

[yungcotter]

Fight for it to be done


lol Why are you Shouting at us lol.

[Charles.waite]

I didn't read the post as screeds written in all caps are IMO usually not worth reading...

[B7Joe]

Wow. Original post is the visual equivalent of nails on a chalk board.
Yeah, so get on the horn with AoA!

[Chrisgr36]

sorry

my work computer at work always has cap locks on

forgot to turn it off damn adp

[funky_snowman]

I'm unable to control the volume or inflection of my voice!

[schmiesus]

sorry

my work computer at work always has cap locks on

forgot to turn it off damn adp

I know your pain brother

[bman005]

Cost splitting is a standard practice for AoA VWoA when a vehicles warranty is expired and is supposed to be for "loyal customers". I understand that you're pissed about the expense but really, is it that much of an injustice to be saved hundreds of dollars to a "customer" who's warranty is 30,000 miles expired and hasn't been serviced at the dealer in 20,000? I'm sorry but the odds are against you from what I've experienced working in dealership shop for 10 years unless you have documentation that the consumption has been an issue on your car before now.

If on the other you have a good relationship with the service department at this dealer you could speak to the service manager about them possibly "goodwill" covering the remainder of the cost. Dealers are allowed a certain amount of money per month (the amount varies) to cover whatever they want for various reasons. However if you do not regularly service your car at the dealer they will probably act like they don't know what you're talking about

[doublezero30]

sorry

my work computer at work always has cap locks on

forgot to turn it off damn adp

you work at a dealership and youre not familiar with manufacturers splitting repair costs? what are you a lot attendant? fail.

this would be called a good will. while youre technically out of warranty they are agreeing to help you with costs to help with customer report. however some people (no names mentioned) seem to think they are entitled to more than they deserve.

[mec]

I've got some pistons and rods of you need them.

[Charles.waite]

you work at a dealership and youre not familiar with manufacturers splitting repair costs? what are you a lot attendant? fail.

this would be called a good will. while youre technically out of warranty they are agreeing to help you with costs to help with customer report. however some people (no names mentioned) seem to think they are entitled to more than they deserve.

He never said he works at a dealer...

(yes I lied about not reading the post because it was in all caps...)

[doublezero30]

He never said he works at a dealer...

(yes I lied about not reading the post because it was in all caps...)

ADP is a dealership program. i use it at my work. i guess i did assume, but it was an educated assumption.

[Charles.waite]

ADP is a dealership program. i use it at my work. i guess i did assume, but it was an educated assumption.

Oh. I was thinking of ADP the payroll system. The checks I get for work have ADP plastered all over them. So I also assumed. I know Cobalt does a lot of dealer centric stuff, and they're owned by ADP, but thats literally as far as my knowledge on any of this goes, haha.

[bman005]

ADP is a dealership program. i use it at my work. i guess i did assume, but it was an educated assumption.

I was thinking this at first...

But then I remembered this

Oh. I was thinking of ADP the payroll system. The checks I get for work have ADP plastered all over them. So I also assumed. I know Cobalt does a lot of dealer centric stuff, and they're owned by ADP, but thats literally as far as my knowledge on any of this goes, haha.

Since we have full electronic Repair Orders now and I find myself having to do more and more each day playing with that god forsaken system in both service and parts I'd have to agree with stupid adp I hate it

[abzoni]

Since we have full electronic Repair Orders now and I find myself having to do more and more each day playing with that god forsaken system in both service and parts I'd have to agree with stupid adp I hate it

Reynolds employee checking in, you should switch

[bman005]

I wish! Only had it for a year though. We switched over computers, payroll, and phone systems company wide. 5 stores and the corporate offices/parts depot. Ever since our wifi drops out every couple of hours for 10 or so minutes, ugh. And if the computers go down you can't make or receive phone calls..

[mr shickadance]

my god you all get distracted so easily.


op fight it, more likely then not, if you are calm and collected, but stern, AOA will foot this bill, tell them how you love audi's and if it wasn't for this incident that you were thinking of getting a new a5 but now you are scared of the reliability

[Chrisgr36]

Yes I do work at dealership in parts....
Not at Audi though


I familiar with good will and something big like this that the manufacturer knows they engineered wrong on a car, they fix it and extend the warranty, say to a 10 year 120k mileage. And they pay the whole bill. How can you ask someone to split the cost of that..... It's only a 4 year old car.

[Chrisgr36]

I just wanted to know if anyone that had their pistons rings replaced. Had theirs good will or split cost. Or if it was all or nothing

[abzoni]

That sounds horrid, and they haven't sent out a FE to fix that? =\

OP just say you're getting a BMW next if they don't pay for it all.

[JPT]

I just wanted to know if anyone that had their pistons rings replaced. Had theirs good will or split cost. Or if it was all or nothing

I just got mine back 2 weeks ago from it being done (they had it for 2 1/2 weeks). Mine failed stage 2 of the test, and was done with my CPO copay of $85. 69k miles CPO through Sep '13.

No less then 2 weeks later my check engine light came on again. P0171. They replaced my Mass Air Flow sensor, and replaced my valve cover due to it being warped. Starting to doubt Audi's quality. I had a 2002 Jeep wrangler for 70k miles, never had to do anything but oil changes even though I highly modified the jeep.

My buddies parents Q7 has had 2 engines due to oil consumption test failed, and all my family/friends have started to back away from audi due to too many issues.

[Chrisgr36]

I didn't think I was entitling anything to myself other than what I deserve. I have went through the tests that my dealer has wanted when I had mentioned an oil consumption problem and then failed there tests. then the SA tells Audi Had made a bad batch of piston rings and then tells me their tech line recommends new piston/piston rings. Then later he tells me that Audi will most likely be going to court for this as a class action law suite.

At my dealer we replace engine blocks for a car from 2006 at no cost to the customer

[B72011]

The facts are that some of these Audi's are engineered just horribly. Its just a fact. We love the cars look and performance so we put up with it, hope that it doesnt happen to us, make rationalizations and excuses......whatever.
Oil consumption that exceeds a qt per 1000 miles---what a total joke! Transmission failure at less than 100K. Carbon buildup that impedes performance sub 50K--B8/RS4 B7. Hahhahhahah That last one is such a joke--you know they saw those deposits during the testing phase. Oops--ok too late. Throw it in there, hope the customer just accepts it, hope their warranty runs out, etc etc.

I just got mine back 2 weeks ago from it being done (they had it for 2 1/2 weeks). Mine failed stage 2 of the test, and was done with my CPO copay of $85. 69k miles CPO through Sep '13.

No less then 2 weeks later my check engine light came on again. P0171. They replaced my Mass Air Flow sensor, and replaced my valve cover due to it being warped. Starting to doubt Audi's quality. I had a 2002 Jeep wrangler for 70k miles, never had to do anything but oil changes even though I highly modified the jeep.

My buddies parents Q7 has had 2 engines due to oil consumption test failed, and all my family/friends have started to back away from audi due to too many issues.

[Charles.waite]

^^ there is some truth in that. Audi designs some good stuff but they always drop the ball with some major stuff.

Like they design it to last long enough to outlast the warranty then, boom. Sorry buddy.

Transmission failures are a perfect examples in many people's cases around here. Luckily I dumped my Audi before it got bad enough to warrant fixing.

Manuals FTW!

[Chrisgr36]

Well it's been 3 days now and still waiting on Audi to decide if they are gunna fix my car

[Chrisgr36]

its been over a week now... still nothing from AoA or dealer

[mr shickadance]

1) it is the holiday
2) after dealing with VOA for my lemoned touareg, all i can say is keep on calling, I called them once everyday until I got a specific answer or a specific "we will contact you within 48 hours blah blah" when 48 hours went by, I called. don't be angry over the phone, but don't give up either, once they see you as a problem that will not go away, they will work out something, and it's usually at no cost to you

disclosure, I was able to lemon my touareg within 30 days of the first call to VOA

[Chrisgr36]

well they finally called me back today to tell me that AoA will do a split cost with me.... My portion of the bill would be $1300 after tax
guess my next step is to call AoA
if that doesnt work then i need to call my lawyer

[mec]

? sounds like a good deal what is the problem?

[jrclutch55]

Some people will never accept personal responsibility. When you own a car out of warranty there are always risks associated with that. I understand the design flaws in Audi engines( I owned a 2.0t b7 and a b6 s4). Design flaws withstanding, you should be thrilled with the result. The fact that Audi is splitting the cost is fantastic. Be happy you don't have to pay 100%.

[JPT]

Some people will never accept personal responsibility. When you own a car out of warranty there are always risks associated with that. I understand the design flaws in Audi engines( I owned a 2.0t b7 and a b6 s4). Design flaws withstanding, you should be thrilled with the result. The fact that Audi is splitting the cost is fantastic. Be happy you don't have to pay 100%.

A manufacture should not sell a product they KNOW is deflective. My buddies parents went through 2 engines on their Q7, and the second engine STILL has an oil consumption issue. I see no reason someone should have to pay ANYTHING when the manufacture has to have an "oil consumption test", just because they can't assemble an engine on a $30k+ car (mine was $40k+, and all the other vehicles like the Q7 are $70k+).

I am not happy I had to spend $80 co-pay for my rings and valves to have been changed, I can't imagine how mad I would be if I had to spend $1,300.

[jrclutch55]

A manufacture should not sell a product they KNOW is deflective. My buddies parents went through 2 engines on their Q7, and the second engine STILL has an oil consumption issue. I see no reason someone should have to pay ANYTHING when the manufacture has to have an "oil consumption test", just because they can't assemble an engine on a $30k+ car (mine was $40k+, and all the other vehicles like the Q7 are $70k+).

I am not happy I had to spend $80 co-pay for my rings and valves to have been changed, I can't imagine how mad I would be if I had to
spend $1,300.

Nobody forced you to buy an Audi. When you make the decision to own any vehicle out of warranty, you should accept the responsibility that goes with it. Don't like it, buy a warranty.

[shiro1745]

Nobody forced you to buy an Audi. When you make the decision to own any vehicle out of warranty, you should accept the responsibility that goes with it. Don't like it, buy a warranty.

I do not agree, audi engines are junk, no matter how much I love my car I had to say this. They have so many issues and more popping up. I mean, come on, I understand there are many things to go wrong around the engine, but these engine don't do anything but fail. let's be realistic, such a big company still have so many design flaws. I'm sure they have some nerds designing the functionality and they just throw it everything in the car without testing. How the hell the Japanese can build such reliable cars?

A friend and his brother of mine buy cars from auctions, fixes and resells them. This year they bought about 30 BMWs with different issues, most had MIL on. They fixed them all quick with no issues. They made the mistake to buy an Audi B6 3.0 and a Jetta 1.8T with MIL on. It's been almost two months and they cannot get to the bottom of the issues on both cars.

The mechanic I took my car for smoke test a while ago says the same thing, VW and Audi have so many problems, they hate them.

One of my friend bought a B7 2.0 almost a year ago, since then it's been in service constantly costing kk $$ and I could go on..


I soon feel my love for audi gone. I said many times that a bmw is way more expensive to maintain because of the expensive parts, but they don't go bad as much as these cars. I might just reconsider my future options.
There so many cars that have engines running strong even at 150K+ miles and ours have failing piston rings below 100k. this is unacceptable, just a fucking joke.

Some things are just not acceptable even if the car is out of warranty.

[JPT]

Nobody forced you to buy an Audi. When you make the decision to own any vehicle out of warranty, you should accept the responsibility that goes with it. Don't like it, buy a warranty.

I did pay more to get mine under warranty. I have had quite a bit of work done under the original warranty and the CPO warranty. There is no excuse for Audi to deny any work for B7's for rings (oil consumption), cam followers, or DV's.

After so many years of car design, they should be able to test the components of their engines before they mass produce and sell the vehicle. We do our part and buy the vehicle, they need to do their part and properly produce said vehicle.

I got mine CPO'ed. Lets say the car before and after mine on the production line were sold to second owners privately rather than back to a dealer. If they ALL have the same issue, you feel that they should get a pass on those vehicles just because they were never CPO'ed?

Have you never heard of recalls? Why don't companies just say tough luck, fix it yourself? Because they either stand behind their product and fix issues, or the government says you either fix it or get heavily fined (to protect the consumer).

[BenSti]

A manufacture should not sell a product they KNOW is deflective. My buddies parents went through 2 engines on their Q7, and the second engine STILL has an oil consumption issue. I see no reason someone should have to pay ANYTHING when the manufacture has to have an "oil consumption test", just because they can't assemble an engine on a $30k+ car (mine was $40k+, and all the other vehicles like the Q7 are $70k+).

I am not happy I had to spend $80 co-pay for my rings and valves to have been changed, I can't imagine how mad I would be if I had to spend $1,300.

They are not selling something they know is defective. I work in a reliability group and our job is to do long term tests of parts as they come out of production to ensure there are not problems. The issue is, most of these problems arise after 10,000 hours or more of testing (or about 350k miles in car terms). By that point the cars are already in the hands of customers, under warranty for a reasonable time to allow the company to fix problems. Some of our best data comes from products returned by customers because it shows real world problems that are difficult or impossible to simulate in a lab.

Audi probably sees that they are having a higher than normal failure rate from a batch of rings/pistons, the fact they are paying for half of it is fantastic and you should be very thankful. They didn't know it was bad at the time they were produced, it is something you find out down the road.

[JPT]

They are not selling something they know is defective. I work in a reliability group and our job is to do long term tests of parts as they come out of production to ensure there are not problems. The issue is, most of these problems arise after 10,000 hours or more of testing (or about 350k miles in car terms). By that point the cars are already in the hands of customers, under warranty for a reasonable time to allow the company to fix problems. Some of our best data comes from products returned by customers because it shows real world problems that are difficult or impossible to simulate in a lab.

Audi probably sees that they are having a higher than normal failure rate from a batch of rings/pistons, the fact they are paying for half of it is fantastic and you should be very thankful. They didn't know it was bad at the time they were produced, it is something you find out down the road.

Again, these common things are KNOWN issues with audi. I know 3 people with replaced engines within the first 12k miles due to bad rings. Go and sit at a dealership and ask random people sitting there if their car can make it to a full oil change interval without having to add oil, can you? Why should a car EVEN FROM BRAND NEW, burn oil? The answer to that is bad engineering. If I am so wrong, why did they extend the cam follower warranty, and some of the turbo components? They realized that even AFTER a warranty, these products were failing at an unacceptable rate. They DIDN'T do their job and reengineer these parts so they would last, as they have moved on to newer cars. So all of a sudden when someone hits 50k miles, these KNOWN defective parts are all of a sudden supposed to last? No, the same problems with their bad design that failed all the time within the factory warranty will keep failing. This is where they should no questions asked fix these issues that are not due to normal wear and tear, but due to BAD engineering. No one is complaining that after 100k suspension components are failing, that would be what I would classify as a shitty customer. But components that can't make it 20k miles without possibly destroying your engine (cam follower) are not the customers fault.

And as a reminder the OP and my engines didn't just start burning oil, they were from the start, but every dealership keeps saying "they all burn oil". 2 dealerships didn't want to do the oil consumption test on my car. The third did, and found that it was beyond acceptable limits, and was covered under CPO. I originally complained to my initial dealership while I was under the factory warranty (no copay) but they said it was normal and wouldn't do it. So if this third dealership didn't do this test and I sold my car (since COP does not transfer) it is all of a sudden the fault of the new owner? Or is it the fault of a manufacturer for bad engineering?

[shiro1745]

@bensti it means youre not doing a good job testing them. Please! some things are just ridiculous. VW group do a terrible job with their design and they have a lot to loose because of this. It's just stupid from them no to put reliable cars out there, they only end-up spending more money on recalls, extended warranties and lawsuits, not to mention they loose customers.