
Originally Posted by
piaadoll
Doc Rich - Seriously!??! That's horrible! Unbelievable story.
I'll have to disagree with 2M Automotive in Burlingame. Brought my car in there last year with a hard start problem. They were gracious enough to pick me up when my car was done. However, they made me feel like I was crazy. Even laughed at me because they said my car didn't replicate the problem. No joke. They insisted it was the battery (hello, the battery they changed out was about a year and half old if that). They gave me what they called "a deal" since the battery was "only" $30, but the labor was $100! Don't think my hubby can easily drop the battery in there? Suffice to say, the problem still exists and it takes 2 to 4 turns of my key to start my engine. When I got my car back, my windows wouldn't roll up and down from my key fob, so I brought it back. They said they couldn't do it. I had to insist that they could. I had to mention that other mechanics (and audi friends) were able to reprogram the keys. They actually told me to go back to the dealer to reprogram my keys. UURGH. They told me to bring the car back so they can diagnose the problem, from how they treated me, I just didn't go back.
Lived with this issue for a year (long story)....and now my car is currently with my original mechanic. My car is getting some love at East County European Autoworks in Brentwood, but I trust Freddie with my car, hands down. He used to be the head tech at Livermore Audi before opening his own shop.
That's horrible Dawn! I don't know why people would treat people like that in this day and age of internet and car forums.
Yeah, it sucked. When I brought it back to Terry he looked at me like I was crazy. And then when he took the rims off and saw what happened, he tried to give me that "I can't believe this happened to you - amazing you weren't hurt!" If I was hurt, Griffin would have seen a giant ass lawsuit headed his way. I mean what person stealing my rims (stock by the way) would untighten 4 bolts and take one completely out... on each wheel? That was the end of me going to them... and after all the money I dropped in MTM suspension, chip and exhaust on my B5 S4.
I just don't get how shops don't realize how important sales and finishing touches are. Doesn't matter how great I am with sewing on the heart, if the sternum falls apart after I fix a broken heart, no patient would come to me or be referred to me.
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