Very Angry with dipyourcar.com!

**IbisS5** · 05-08-2012 03:16 PM

I ordered my kit last wednesday and in a confirmation email it told me that i should receive a tracking number from UPS quantum within 48 hours of my purchase. I did not receive anything at all. I then emailed them yesterday morning and have not gotten a response back. On one of the videos of fonzie dipping a car it says that he will get back to you within an hour of your inquiry. Has any of this happened to you guys before? Just angry because of the lack of communication when it said 1 hour.

Thanks,
Alex

**Turbwhistle** · 05-08-2012 03:23 PM

Yea, it took me a while to get my plasti-dip, it sprayed like ass, and i ended up not using it. I sent them an email, they replied a few weeks later, but i gave up on it.

**IbisS5** · 05-08-2012 03:30 PM

Damn that really upsets me. Where do people get the plastidip then?

**ssv22** · 05-08-2012 03:33 PM

Lowes or homedepot...6 bucks for a can.

Originally Posted by IbisS5

Damn that really upsets me. Where do people get the plastidip then?

**IbisS5** · 05-08-2012 03:35 PM

But i need the white i only saw black at depot and lowes. But thanks i will buy my black from there.

**Beast** · 05-08-2012 03:36 PM

homehardware has all the colors. btw what are you planning on doing? Im doing my grille black, and some other things to experiment ;)

**IbisS5** · 05-08-2012 03:37 PM

Thanks man I'm gonna see if they get back to me i just sent Fonzie an email.
-Alex

**Okan509** · 05-08-2012 03:40 PM

he used to be on the forums way more often too. I think he's just swamped - like literally having a hard time keeping up with business. I think it exploded on him.

**IbisS5** · 05-08-2012 03:45 PM

Did you get yours from him? I mean he said he gets hundreds of inquires a day. Hire more people if your doing that good!!!!!!

**IbisS5** · 05-08-2012 04:27 PM

Just got an email back saying that is going to ship out tomorrow.

**bknewtype** · 05-08-2012 05:08 PM

gss5 ordered from that site, we got ours in a timely manner. no problems with it, only the gunmetal color wasnt what we expected.

**Brent@USP** · 05-08-2012 05:19 PM

Originally Posted by Okan509

he used to be on the forums way more often too. I think he's just swamped - like literally having a hard time keeping up with business. I think it exploded on him.

That is exactly it. He opened up a shop a few doors down from us and he is SWAMPED with massive amounts of orders and in-store business. He has hired quite a few employees as well.

Remember: This is a relatively BRAND NEW business, so the kinks have to be worked out. The business still needs time to mature. Online businesses are, by no means, easy to manage.

**Mops@Nemesis** · 05-08-2012 05:36 PM

Funny, I set up a meeting earlier this week with a couple of our Merch and Replinishment VP's to discuss a few items including getting plastidip in more Lowe's stores in more variety. I have enjoyed tinkering with it and I have found only Lowe's has black and no other plastidip product. A little help. If were to recommend say 5 products what should they be? Black, white, gunmetal, glossifier, etc....
And I am sure I will only be able to get some tests going for now. Throw out some metro markets that you believe this stuff will move. Id say I could get 20 tests approved. I honestly believe once the word got out we would have no issues moving it. And I would like the convenience to just go pick it up or order through our new contact centers and have it fast with little to no ship costs.

**bknewtype** · 05-08-2012 05:53 PM

^ basic colors would be best. glossifiers r meh, they are aimed for specific markets but not for large consumers. id say....

black white yellow gunmetal and PINK :D :(

**IbisS5** · 05-08-2012 05:56 PM

Yea black white glossifier gunmetal would be all i would want.

**aLTTP** · 05-08-2012 06:03 PM

bring it to nola. people out there gotta stunt. ya herd meh

**Mops@Nemesis** · 05-08-2012 06:04 PM

Smoke seems pretty cool. Just checked out the site. Camo, yeaaa boy! Gunna dip my pik up truk and deer stand.

**GSS5** · 05-08-2012 06:54 PM

usually great customer service. i have spoken to fonzie on the phone within literally one hour of pm-img him about a backordered product. quick email contact too. guy must be busy as hell.

**Mops@Nemesis** · 05-08-2012 07:07 PM

Yea, seems like a very nice guy. I am sure he is overwhelmed. And there will be several less than perfect customer experiences no matter.

**DrnknCamel** · 05-08-2012 07:11 PM

http://www.amazon.com/s/ref=nb_sb_no...ds=plastic+dip

**Fonzie@DipYourCar** · 05-09-2012 06:51 AM

Guys, (Thanks Brent for putting this in front of me)

Most of you are right on point about being swamped. I think the best thing to do right now would be to get a little wordy and explain exactly what's going on - so that there is no confusion about DipYourCar and our intent to do business.

This company was started as an on the side, "let's see what happens" type thing. I was running it myself out of a small warehouse for the first couple of months. We now average over 90 orders per day, 600 emails per day (including inquiries), and lord knows how many phone calls. We've been in business for 7 months. To be honest - we do not have the staff to keep up with the demand. Not only the demand in product, but the demand for communication. Imagine how many people want to ask questions about their project every day.

The facts are myself, and 6 other individuals are working 7am-9pm days 7 days a week; have been for almost 2 months. We are in that classic "skyrocket growth, but haven't been in business long enough for a bank business loan" stage. On top of that - we are buying PlastiDip out of certain products on a monthly basis.

First and foremost - I apologize to anyone we didn't get back to in a timely manner. For those who I or my team have spoke to, you know how much we care about you guys and try to get to everyone. We are sending the product out as fast as it comes in, and out intent is never to ignore a customer email or phone call.

I'm pleased to say however that we have 3 new people starting in the next 10 days. Our warehouse has expanded as of yesterday. We are taking the steps needed to address these challenges. Like someone here said - I used to be on the forums every day. I haven't had a chance to do any of my daily routines.

Thanks for understanding guys. This thread was like a punch in the gut as I read through it. Just realize that we are trying as hard as we can to catch up :)

Fonz

**Okan509** · 05-09-2012 06:57 AM

Fonzie is the man.

**Fonzie@DipYourCar** · 05-09-2012 07:02 AM

Originally Posted by Okan509

Fonzie is the man.

on the contrary my friend, YOU were the one who gave me a hard time about having a proper "theme" to my car. What do you think got me started on dipping and blacking out my whole car piece by piece in the first place? :)

**aenokea** · 05-09-2012 07:02 AM

I also ordered Plasti Dip before I realized that they dont ship to Hawaii. I sent an email and received a quick response saying they understand and will refund my payment. Its now been two weeks and I still havent get my refund back, but I understand how busy they must be. Hopefully my situation will be resolved soon.

**Fonzie@DipYourCar** · 05-09-2012 07:04 AM

Originally Posted by aenokea

I also ordered Plasti Dip before I realized that they dont ship to Hawaii. I sent an email and received a quick response saying they understand and will refund my payment. Its now been two weeks and I still havent get my refund back, but I understand how busy they must be. Hopefully my situation will be resolved soon.

Refunds are done automatically in the system. If yours hasn't hit yet - that needs to be looked into. Call us at the shop now please (954)798-5142

**MonzaA5** · 05-09-2012 08:05 AM

Originally Posted by IbisS5

I ordered my kit last wednesday and in a confirmation email it told me that i should receive a tracking number from UPS quantum within 48 hours of my purchase. I did not receive anything at all. I then emailed them yesterday morning and have not gotten a response back. On one of the videos of fonzie dipping a car it says that he will get back to you within an hour of your inquiry. Has any of this happened to you guys before? Just angry because of the lack of communication when it said 1 hour.

Thanks,
Alex

If you're angry now, imagine how angry you would be after you've wasted hours plasti-dipping your ride only to find out that it looks like absolute shit. There's a plasti-dipped bike that is always parked near my work...it's looks horrible. I. sure a dipped car would be even worse.

**Brent@USP** · 05-09-2012 08:08 AM

Originally Posted by MonzaA5

If you're angry now, imagine how angry you would be after you've wasted hours plasti-dipping your ride only to find out that it looks like absolute shit. There's a plasti-dipped bike that is always parked near my work...it's looks horrible. I. sure a dipped car would be even worse.

That's probably due to installer error. I can vouch for dipyourcar. Every car that comes out of his bay looks great. Including our technicians BMW

**b6bydesign04** · 05-09-2012 08:15 AM

I have nothing but good things to say about plastidip. I ordered a can of white last week and was able to add a can of glossifier to the order before it shipped out thanks to Bennett. Granted I haven't received them yet, but it was just processed on Monday so I wasn't expecting next day shipping.

Originally Posted by Brent@USP

Originally Posted by MonzaA5

If you're angry now, imagine how angry you would be after you've wasted hours plasti-dipping your ride only to find out that it looks like absolute shit. There's a plasti-dipped bike that is always parked near my work...it's looks horrible. I. sure a dipped car would be even worse.

That's probably due to installer error. I can vouch for dipyourcar. Every car that comes out of his bay looks great. Including our technicians BMW

I agree with Brent. I've seen both ends of the spectrum, and while some do look terrible, I've seen some really smooth and great looking plastidipped cars as well.

**Fonzie@DipYourCar** · 05-09-2012 08:19 AM

Originally Posted by MonzaA5

If you're angry now, imagine how angry you would be after you've wasted hours plasti-dipping your ride only to find out that it looks like absolute shit. There's a plasti-dipped bike that is always parked near my work...it's looks horrible. I. sure a dipped car would be even worse.

PlastiDip is no different than any other paint type product. Everyone, unless professionally trained, has a different style and skill level. Put 20 people into a room with cans of regular spraypaint and see if all of their projects come out looking exactly the same.

The Dip, when applied correctly, will have a smooth, even finish.

**Ludedude** · 05-09-2012 02:28 PM

Originally Posted by Fonzie@DipYourCar

PlastiDip is no different than any other paint type product. Everyone, unless professionally trained, has a different style and skill level. Put 20 people into a room with cans of regular spraypaint and see if all of their projects come out looking exactly the same.

So true.

**A42007** · 05-09-2012 03:00 PM

Originally Posted by Fonzie@DipYourCar

PlastiDip is no different than any other paint type product. Everyone, unless professionally trained, has a different style and skill level. Put 20 people into a room with cans of regular spraypaint and see if all of their projects come out looking exactly the same.

The Dip, when applied correctly, will have a smooth, even finish.

X2 for this, it may take someone a couple tries to get it down. When I did my Grill it came out great the SECOND time, first time I had some bubbles and re-did it. Also have had it on my interior trim for 7 months and still looks great.

**Beast** · 05-09-2012 03:17 PM

Originally Posted by Fonzie@DipYourCar

PlastiDip is no different than any other paint type product. Everyone, unless professionally trained, has a different style and skill level. Put 20 people into a room with cans of regular spraypaint and see if all of their projects come out looking exactly the same.

The Dip, when applied correctly, will have a smooth, even finish.

Hey Fonz, when you get the time, can you make a vid tutorial on how to dip the S4/S5/A5 grille in matt black? and also the s-line sideblades.
Thanks

**Fonzie@DipYourCar** · 05-09-2012 04:36 PM

Originally Posted by Beast

Hey Fonz, when you get the time, can you make a vid tutorial on how to dip the S4/S5/A5 grille in matt black? and also the s-line sideblades.
Thanks

Absolutely. Next time I have one in I'll film it.

**Seerlah** · 05-09-2012 04:44 PM

Painting is a professional trade just like any other. It's a wonder why people think they can just make spray painted items look like an HD photo!?!?! Anyways, what would really be cool is bottled plasti-dip to be placed into a paint gun. That would make the finish look so much more better. But even still, painting is still a trade.

**IbisS5** · 05-09-2012 04:52 PM

Thanks fonzie i really appreciate the help (i was the one bitchin about shipping) I'm sure it will look nice if i do it correctly! I was very wrong about dipyourcar.com thanks fonz!
Thanks,
Alex