
Originally Posted by
Mr. Merk
Hah, BS. What part if Federal Mandate do they think they can hold hostage. I work at a dealer, that is sooooo much shit!! Hahaha
so, explain to me why they refused to cover, even though I brought up the Fed8/80. According to the dealer, since I did not have my regular maintenance done by the dealer, they can assume that the part failed "possibly" due to the fact that scheduled maintenance was not performed by a certified Audi technician. There are multiple grey areas in the Fed 8/80 and those grey areas will always favor the dealer (naturally) such as the definition of an emissions part, performance part, maintenance part.
Also:
"What Reasons Can the Manufacturer Use to Deny a Warranty Claim?
If your vehicle is within the age and mileage limits for the
applicable emissions warranty, the manufacturer can only deny coverage
if evidence shows that you have failed to properly maintain and use
your vehicle, causing the part or emission test failure. Some
examples of misuse and malmaintenance include the following:
* vehicle abuse such as off-road driving or overloading; or
* tampering with emission control parts or systems, including
removal or intentional damage of such parts or systems; or
* improper maintenance, including failure to follow maintenance
schedules and instructions specified by manufacturer, or use of
replacement parts which are not equivalent to the originally
installed parts." (
http://www.epa.gov/oms/consumer/warr95fs.txt)
"Improper maintenance, including failure to follow maintenance schedules and instructions specified by manufacturer.. " According to AoA, they can assume that if I have not had maintenance performed by an Audi authorized technician, then the instructions specified by the manufacturer were not followed.
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