Ok, I'm gonna jack this thread here for a moment. I'm reading some of your responses about how you guys write that dealerships are there to rip people off and "invent" problem while it's in service mode, so let me fill you people in on what the dealership is all about. 1.) A dealership is catered to Audi owners who are NOT the "DIY'ers" and are'nt mechanicaly inclined so, if you guys get those free inspections in the mail and already have a bad attitude or think you can do job yourself....than don't bother coming in, your just going to get more upset when we tell you the news about your car. 2.) To say that we "invent" problems is the same as calling the service dept a bunch of liars and cheats. I take this shit personally, because, I don't make up problems on customer cars, so you can go pound sand! NOT everyone in this industry lies and this coul be said for almost any industry where liars are to be found.
3.) When a customer brings there car in for service (out of warranty), they are paying for factory trained techs, Factory parts and backed by a guarantee knowing that they have a have piece of mind when they leave the dealer. It is our job to inform the customer of any problems the vehicle that may have, big or small. They have the right to know this information because, it's there car and whether they like it or not,...at least they have the facts to make a decision to fix the car.
I hope this sheads some light on the matter but, probably not.
Bookmarks