Audi Service Courtesy Car - What does your dealer do?

[sakimano]

Hi there. Just wondering what everyone's dealer does with respect to courtesy cars in the GTA. I'm at Oakville Audi where I used to service my old B6 Avant, and currently service my B7 S4...and where I'll be servicing a B8 A4 Avant soon enough.

They've never offered me a courtesy car, but I've also never asked. Answer the poll, and leave a short note about your dealer

i.e. Audi Centre Oakville - shuttle only

Might help to know what other people are getting, so we can all demand the same level of service.

[musky hunter]

usually they have somebody send me a courtesy car and we exchange cars.

[Pr0n]

Shuttle only, but then again, no dealership was happy that I imported a U.S. car.

Audi Downtown (when at Avenue road), a NISSAN QUEST shuttle with Audi on it. I inquired why it wasn't a Q7 or at least an allroad and they said the company also owns a Nissan dealership, and those are easier on maintenance for higher mileage (doesn't put faith in the brand, but whatever, free coffee/tea/hot chocolate & car washes!)

I've seen an older gentleman get an courtesy car at Agincourt Autohaus, with NO gas in it, when he complained they said "here's a $5 gas card." He wasn't too happy.

[afretes]

We have Audi loaners : )

[ADCS]

Audi Oakville:
I got a shuttle ride home in a B7 avant when I was getting my timing belt done however they asked me to find alternate transportation to get back when picking the car up I do live in Mississauga and am closer to the mississauga dealer but the car has gone to the oakville dealer since day one so I keep going there.

Anyone else think Helen is way more helpful than Harry?

[Siggiepop]

Never been offered anything but i never asked either.

[Stevelev]

Our one local dealer told me they have courtesy car service but the few times I've requested it there are no cars available. Fortunately, their shuttle service is quite good and I usually have access to another car ... I'd love to see the major GM dealer who just got the boot from GM get an Audi dealership and provide some competition here in Ottawa !

[sakimano]

usually they have somebody send me a courtesy car and we exchange cars.

what dealer?

[sakimano]

Audi Centre Oakville: Anyone else think Helen is way more helpful than Harry?

hahahaha...totally!

my experience with Harry has not been horrid, but he's just not trying

i.e. my 'low oil' warning came on. I didn't know that wasn't a big deal for a 4.2 S4, so I called in. Harry said to go buy oil, and was helpful with respect to what kind etc. I forgot to write down 5W40 Castrol Syntec, so I called back on my way home from work. Helen answered and I explained that my low oil light was on, and she said 'oh, just bring it in and we'll top it up'. They did, and then they washed it for me.

This happened another time too, and I got Harry and got the same 'go to Canadian Tire to buy oil' message. I just called back later in the day and asked for Helen...told her and BAM...free top up, and car wash.

Another time, my car was making a funny noise on startup. Harry told me to bring it in so I did. they couldn't replicate the noise (as always) and he CHARGED ME $60! (1/2 hour labour)! I nearly pissed my pants but didn't say anything.

I called in when the noise persisted the next day and described it to Helen who said it sounded like a power steering fluid problem. They checked the PSF level and sure enough, it was just low. Topped up and washed the car.

Helen: 3
Harry: 0

[Tiny2000]

Audi Oakville offered to pick up my car from my house, and exchange it for a loaner whenever i needed service, as part of the purchase agreement. That being said, I never did take them up on their offers, b/c i am closer to Agincourt Audi or Pfaff in Newmarket.

Pfaff service has been downhill ever since they opened the Vaughan location.

Agincourt is pretty good, I know the shuttle drivers well, and they know me (unfortunately b/c with three cars over the years I've been in waaaaay too many times). They try to accommodate me and i work only five minutes away from the dealer.

When i've had to pick up after hours, sometimes the service rep or techs pick me up. I really like their service. When i need a loaner, i get a VW or a car from Enterprise. No complaints really... but i never actually bought a car from them, so i've never got to negotiate the home pick up thing.

[buck]

PFAFF Newmarket, always got a VW loaner when in for service.

[pcasso87]

Does anybody know if capilano audi has a loaner?? or richmond audi???

[B5Burn]

I think most dealerships will provide a loaner if your car is there overnight? Mine does. Otherwise, I am fine with the shuttle.

[Mezzer]

Pfaff Audi Vaughan has rental cars, the first couple times I rented (at my own expense), now I get a co-worker to pick me up. They also have a shuttle.

[Tanner]

Shuttle to and from work, otherwise if the car needs to be left overnight or if I need a car, rental it is.

I just appreciate my car even more when I get it back after a day with a crappy hyundai rental :)

[tdota3mike]

queensway has given me an 09 audi a4 twice while the car was in for standard servicing, and the two "problem issues" when i brought the car in, i was given enterprise rentals... since no audi rentals to give :( all on there tab..

[Retsujou]

We have Audi loaners : )

Which seem to have to be booked 3 weeks in advance :P

[afretes]

Which seem to have to be booked 3 weeks in advance :P

We can never have enough loaners. We have 8 Audis and yes, they are booked two to three weeks in advance. Still better than a shuttle or a Cobalt rental.

[tdota3mike]

We can never have enough loaners. We have 8 Audis and yes, they are booked two to three weeks in advance. Still better than a shuttle or a Cobalt rental.

well this is true somehow an impala from enterprise just isn't the same as an a4... lol hey since i did not buy the car from your dealership, if i "jumped" ship and went over to you guys would i be able to enjoy the "free" rental audis for standard servicing? and emergency loners that i get at queensway? the only thing keeping me around there, is this..

[aphextwin2050]

Southgate Audi gave me a loaner car for overnight work. I had to go to Enterprise rental but definitely better than taking the bus.

[tdota3mike]

Southgate Audi gave me a loaner car for overnight work. I had to go to Enterprise rental but definitely better than taking the bus.

hells yeah! last time i had overnight work done that was not "scheduled" i was given a Mazda 3 from united.. have to say fun little car... lol