Best way to get a goodwill repair from a dealer?

[chrissurfr]

OK, I am having problems with my CVT transmission and most likely need a new TCM. $1500 part, and I'm just out of warranty by 4 months so I'm obviously pissed. Seriously, how can the first issue with this car pop up right after the warranty expires?

Who has experience in getting a dealer to actually side with them on an issue like this? What is the best plan of attack to get something fixed that should never be messed up in the first place considering there are so many issues with TCMs going out??

I have 52 k miles on the clock :(


Thanks!

[dirtybrd]

Tell them you'll buy a big service if they Goodwill it. That way they're making some more money from it. You might have to buy $600 worth of service, but that's better then $1500 and the cars get service work done.

[diagnosticator]

It will help if you work with the dealer that sold you the car, and if you can document any troubles before the warranty ended. Other than that, simply ask for an offer in compromise to help afford the cost of the repairs. Talk directly with the Service Manager and develop a dialog of cooperation. Be positive about your Audi, and how much you like the car and be personable and accommodating but persistent with the desire to request an offer in compromise, aka 50/50 cost split.

[2001S4OWNER]

The first thing you need to do is be nice to the dealer... they didnt buy it, build it, or break it. They will do what they can to help you out. If you have been a good customer, with all you maintaince current with the dealer and good reputaion with audi. another words not being a pain customer. let the dealer know you would like to talk with customer relation and ask for the phone number.
When you get to audi customer relation let them know how good you are as a customer and compliment the dealer. ask them to look into the concern on your car. Audi will then ask the dealer for the records.
The dealer has limited funds to extend goodwill to customers, audi puts a dollar cap on what the dealer can spend per year. I have been with audi a number of years and goodwill is taken under consideration per customers reputation, maintance and relationship between dealer and customer.

Dealers always get a bad rap more ofter than not and it may not be the dealers fault....
Goodluck

[dirtybrd]

^Agreed!