KWICKSILVER Tire Repair review (long)

[Chekm8]

Skip to the bottom for a quicker 1 to 5 review. Read all if you want to find out the trouble I went through.

So I finally have a chance to review KwickSilver here in South San Francisco. I searched around and have not found any decent reviews for them. I know PIAADOLL gave them a great review for fixing her curbed rash but here's my story/experience.

I went in to the shop and spoke to Jonny about getting my wheels fixed of;

1. Curb rashes on 3 wheels
2. 1 Bent wheel
3. Repaint all 4 to Hyper Silver

He said it's do-able and because I have hyper silver, it'll be $150 a piece giving a total of $600 for all 4 and that it might not be a perfect hyper silver color. I told them that I would have gone to the Union City company but it was too far. He reassured me that everything would be fine.

So I drop off my wheels on a Wednesday to Ken other other owner and he said all would be taken care of in a week. He asked what Jonny quoted me and I told him $600 because of the hyper silver.

Anyway, week comes by and I call to see if they were ready. Ken tells me that they're painting the wheels now and that it might be ready by Friday. Friday comes, and I call again and they ask for more time. I give them more time because I wanted the job done right.

2nd week I call again on a Wednesday and I was told that it was not ready and that they needed more time--maybe the next week. 3rd week I call and they said they are really swamped and that they've painted 2 of the weeks and need to pain the others. 4th week I call again and they said 1 more week. At this point I was starting to get annoyed. Everytime I call they keep pushing me off and I've been patient and tell them take 1 more week.

So I tell them that I'm going to pick up my wheel on Friday (which will be exaclty 5 weeks and 2 days since I dropped them off), and I didn't care if they were all done or not because I was going to take it somewhere else. They said it should be ready. That Friday comes and I get a call from Jonny telling me that they painted the last 2 wheels and that they need time to dry. I told them you have the weekend and that I'm picking it up on Monday. Total of 6 weeks now.

Monday comes and I go to their shop. I look at the wheels and they look fixed but the color looks way darker than what it was--it wasn't hyper silver--more like gunmetal. He told me that they're not as bright as my original but that they were all done perfectly. I look at the tires and noticed that 2 of my tires had been eaten on the corners--1 of them pretty bad. He mentioned that they rotated it on 1 so that the eaten tire was outside.

I was annoyed with them already and didn't want to leave my wheels with them any longer so I said whatever, I'm taking my wheels and knock off $50 for taking a month. Jonny agrees and I pay him $400 on the card and $150 in cash.

I got home and looked at my spare and was just pissed off that the color isn't even close so I call Jonny back and told him that the color was completly off and to knock off another $50 and that I'm tell myself that I paid $500 to paint my wheels this new color to make myself feel better. He did so.

So here's what was done;

1. Curb rashes on 3 wheels
RESULT: fixed perfectly, can't find the curb rash
2. 1 Bent wheel
RESULT: It looked fixed but if you sit back and stare at it, you'll see that it's not perfectly circular. See pictures farther down
3. Repaint all 4 to Hyper Silver
RESULT: Not even close! See pictures below
ADDED BONUS: now have 2 tires that have the sides eaten up. More explaination below.


SO NOW THE PICTURES

FIXING THE BEND;
As for the bend fix. It was close but to be honest, you can still see the slight bend (look between the 12 o clock and 1 o clock spoke);

(http://s189.photobucket.com/albums/z...rrent=bend.jpg)

Same wheel. Sit back and look at the top of the wheel and tell me that that is perfectly circular (look between the 12 o clock and 1 o clock spoke);

(http://s189.photobucket.com/albums/z...rent=bend1.jpg)

Same wheel, no red around it (look between the 12 o clock and 1 o clock spoke);

(http://s189.photobucket.com/albums/z...t=DSC_0046.jpg)


COLOR:
I was pissed and what is in the quotes (" ") are from the email I sent them.


"There were blemishes everywhere and to be honest if you don't know how to do hyper silver, you do more than 1 coat. Black base, let it dry, paint silver, let dry, and paint silver again a few more times. What I got was very amateur. Yes, the paint looks OK but you quoted me for Hyper silver not gunmetal--well not even close to gunmetal. So I get quoted for Hyper silver price and pay for garbage? That sounds unfair."

"If you don't know what hyper silver looks like it's the one in the center--my spare."

(http://s189.photobucket.com/albums/z...t=DSC_0002.jpg)

"Below, the 1st 2 on the left are not Hyper silver--the right is my spare;"

(http://s189.photobucket.com/albums/z...t=DSC_0003.jpg)

"Far left is my spare hyper silver and 2 far right is not hyper silver;"

(http://s189.photobucket.com/albums/z...t=DSC_0004.jpg)


"So now lets figure out what a highly tuned 4 wheel drive Quattro does to wheels. Below are my 17" wheels with tires. Quattro or any 4 wheel drive car that has no problems will eat the tires out evenly." Note that I had the 17s on when my 19s were getting re-done. My 17s were on up to 30K and swapped with the 19s and the 19s ran for a good 20K because I'm at 50K now. Notice the even wear on the 17s.


(http://s189.photobucket.com/albums/z...t=DSC_0040.jpg)

"Below is what a piece of shit, garbage dropped, bad cambered, 2 wheel drive Japanese car will do to tires--eats up the tires. Notice the uneven wear on the tire." <-- i was pissed off and all i saw were japanese cars in their garage and parked outside


(http://s189.photobucket.com/albums/z...t=DSC_0006.jpg)

"Below is the other wheel that also got eaten up. Not sure if your camber is fucked up tow in or tow out but you need to fix that piece of shit car you put these tires on before you kill someone."


(http://s189.photobucket.com/albums/z...t=DSC_0031.jpg)

Below is how the tires should have looked going out after the job was done--notice the even wear (shot from 1 of the other 2 wheels that was done and not the spare) ;

(http://s189.photobucket.com/albums/z...t=DSC_0029.jpg)

So then I look at the rest of my wheels and see what else is missing--umm my valve caps!
"So what happened to the other 2 tires? Oh by the way, I know the silver neck and caps are kool below. I like them too. I don't like the black ones you left me with." <--yah i know sarcasm


(http://s189.photobucket.com/albums/z...t=DSC_0009.jpg)

"You can have the black caps below back. I don't want to take anything home that isn't mine." <--more sarcasm cuz i was really PO'd

(http://s189.photobucket.com/albums/z...t=DSC_0010.jpg)

"So now lets figure out how much you would pay for garbage work like this if it was you? You get quoted $600 and you get work that's not even worth half of that. What would you do if someone dicked you around? You'd be pissed off too unless you like getting walked on. If you think that the price I paid was fair then we have issues. Is there anything you're going to do to correct this? If not, then this is pretty much the same review I'm going to put up online. Just some of the sites this review will go on;
(listed a bunch of sites the review will go on)
You have my number, but if you don't you can call me at xxx-xxx-xxxx and let me know when I can pick up my valve caps. I'll wait to hear from you tomorrow. Have a nice day. "

So I get a call from them and they said they wanted to try and work with me. No offer to redo my wheels but they offered to get my spare wheel painted to match the other 4. WTF?!?! That's just like saying, "I shot my right foot and now I have a limp! Well, lets shoot the left foot so it'll match!". Buncha amateurs I tell ya! I let him know that the color at this point doesnt make a difference and that I'll keep telling myself that i paid $500 for a "darker color" and I'm mainly concered about my tires. Conversation;

THEM: We didn't do anything with your tires. Your wheels dont fit any of the cars here anyway.
(even though 2 tires are perfectly fine and the 17s that I've had for the longest don't show the same wear. so either they're telling me my car needs to go to the shop and get aligned--oh wait. how do we plan to align wear on the inside of the tires when the rotation of the tires puts 1 eaten up tire in the front and 1 eaten up tire in the back. id unserstand if the wear was left and right.)
ME: You had the tires off the rims, you could have mounted them to any wheel
THEM: We didn't do anything like that and why would we use your tires when we have so many other high end spare tires here from other customers
(wtf? so are you admitting you you THOUGHT about putting other tires on? btw, my tires are TOYO PROXES 4 and are $175 each minimum so now i have to go replace both if i want to be safe)
ME: well, then at this point, it's going to be your word against mine and I will apologise if I'm accusing you of something you didn't do since I have no solid proof. I'm just pissed off at the whole ordeal and would rather not use you guys again. I'll keep telling myself that I paid for $500 to paint my wheels a different color and not stress over it again. I need my valve caps back
THEM: We're sorry but we have so many wheel caps that we don't keep track of them. You can pick them up anytime.
(WTF?! again?! So you take a wheel apart and throw sh1t around and expect not to put everything back the way it was? good thing I never gave them my center caps)



So what should my wheels look like?
Hypersilver before being painted;


Will add shots to what the AFTER looks like. Can't find a good one atm.

__________________________________________________ _______________

QUICK AND DIRTY REVIEW (1 to 5, 5 being the highest) ;
My oppinion after my experience

CUSTOMER SERVICE: 2
low score because of no calls, got the run around after calling every week but they picked up the phone everytime I called and the "assumed" items above

FIX WHEEL RASHES: 5
i can't find a wheel rash on the lips that i put in--see I'm not biased

FIX BENT WHEEL: 3
not fully circular but they tried. i told them it was ok that it wasn't a full circle

HYPERSILVER PAINT: 0
don't care if it's the perfect orange color on all 4s. I asked and got quoted for hyper silver not Orange or purple or gunmetal, or green or any other color--it's not hyper silver

PAINTJOB: 2
when i got to the shop, Jonny told me they painted 3 at the same time and then 1 a few days before i picked it up. Not what they told me over the phone. Paint looks like it matched but there are a few blemishes if you look at it. It looks like 1 coat of the hypersilver or whatever color they put on because i accidentally scrached the paint near the lug nuts when putting it on my car and it doesn't look thick

OVERALL EXPERIENCE: 2
I'd rather go back to Union City--Wheels America even if it's far than go through all this crap again. And no, I could have been more presistant and told them to match it exactly to hyper silver but no thank you. Figured I'd cut my losses and inform everyone

BOTTOM LINE: Would I recommend them? Nope. Even if they fix the curb rash perfectly and matched 4 wheels with the color they thought was what I wanted, I still went to too much hassle. Should I have left the wheels with them to be re-done to what I wanted? Yes and no. "Yes", they need to fix it and get it right. Hell "NO" I'm not leaving my equipment with them any longer! God knows what else they would have done! I'll lie to myself or keep telling myself I paid $500 to have THAT color on my wheels and not deal with them. Worse case scenario, these will be my 19 winter tires--yah, 19s aren't going to be good in the snow, but don't think my car will hit the snow after this year.

So now you have my review and experience. Take it or flame it. Doesn't matter to me.

[piaadoll]

Skip to the bottom for a quicker 1 to 5 review. Read all if you want to find out the trouble I went through.

So I finally have a chance to review KwickSilver here in South San Francisco. I searched around and have not found any decent reviews for them. I know PIAADOLL gave them a great review for fixing her curbed rash but here's my story/experience.

.

I had bends fixed on my rims, not curb rash....I guess I was lucky they were able to fix within 24 hours.

I am so sorry to hear of your horrible experience.. I feel horrible for suggesting them and for you to have such a bad experience.

Perhaps you should report this to BBB?

[Daddy MO]

Damn dude... that sucks man. Who sent you there? When you mentioned "rice, bad camber, uneven tire wear, etc... were you suggesting that someone was rolling around w/ your rims for awhile?

If your so unhappy you need to make it right. Have they compensated you after all this? Oh, and I think I read it took 5 weeks? The place I go to would have had that done within 4-5 days.

Good luck

[Chekm8]

yah, thinking about the BBB, but we'll see. figured i'd inform you guys that it'll be a hit and miss with them depending. no worries piaa, your review about them wasn't the reason i went with them. i wanted to see what they could do since they were close. and at this poing it isn't "what you pay is what you get" :)

mo...yah, i suggested to them that someone used my tires. seriously though, you'd think that because my 17" tires look perfectly even on wear even after 30K+ and those are conti's. the proxes should have had the same side eaten up if i had issues with my alignment. 17s were on for a good 5 weeks+ when the 19s were being done and i didn't drive conservatively even tho they were worn.

bottom line was that i was pissed about the tires. all in all, the paint isn't that bad but it wasn't what i asked for. the lenght of time was too long--was thinking they needed to trace down my tires cuz some fool had them on their car :)...like i said, i was pissed and i'm sorry if i'm assuming because i really dont have any other proof other than my quattro couldn't have put that wear on there cuz there are no alignment issues with my car.

[10MPG]

sorry to hear about your experience buddy.

I actually got couple curb rash myself (thanks to my GF) so I was thinking of taking it to them to fix it. Now I'm not too sure even with your high grade on rash repair.

[piaadoll]

Come to think of it, that one guy who owns a silver hatchback like mine who owns the auto repair portion of their garage promised to give me his stock exhaust, complete with piping. He told me to go back the following week "anytime" and he will give it to me. I was going to offer money for it, but he was just going to get rid of it.

Well, I gave him over a week and passed by the week after. No stock exhaust for me. I spoke to Ken and he told me that the other guy didn't know I was coming and I told Ken "Well, he told me to come by ANYTIME." My bad for not calling I guess. Suffice to say, I just ended up going to a muffler shop and spending $150 bucks - actually, I'm glad it came to that.

Makes me wonder if they keep to their word.

[Daddy MO]

As far as the tire wear goes, only time will tell if it was your car or not. I highly doubt it though. My 17's wear perfect and my 19's are pretty much the same. Of course im running stock susp. too.

[Chekm8]

sorry to hear about your experience buddy.

I actually got couple curb rash myself (thanks to my GF) so I was thinking of taking it to them to fix it. Now I'm not too sure even with your high grade on rash repair.

i think they can do the rash repair fairly well. piaadoll got hers fixed and as i mentioned on mine, i had 3 wheels with rashes. i'm sure they can match the color as long as they're not doing the whole rim. so like i said, might be hit or miss with them.

i'd suggest taking pictures of the wheel(s) and everything on it before getting them to fix it. you dont want anything to be missing and if you have pictures, then you won't have the guessing game issue like me.

[Chekm8]

As far as the tire wear goes, only time will tell if it was your car or not. I highly doubt it though. My 17's wear perfect and my 19's are pretty much the same. Of course im running stock susp. too.

yah, highly doubt it's my suspension but we'll see. just odd that after all that was done, both tires that have the wear are on the left side of my car--1front 1back. still can't figure out how the wear would be since the tires are rotational and it looks like they only rotated 1 tire

oh well, no use crying over spilled milk--it'll just add to my gray hairs if i do.

[Daddy MO]

yah, highly doubt it's my suspension but we'll see. just odd that after all that was done, both tires that have the wear are on the left side of my car--1front 1back. still can't figure out how the wear would be since the tires are rotational and it looks like they only rotated 1 tire

oh well, no use crying over spilled milk--it'll just add to my gray hairs if i do.

Well, they had to dismount and remount the tires so im sure thats how they ended up where they are.

Well, you have vented on AZ and im sure you feel a tad bit better because I know when I vent, I feel just a tad it better

[Chekm8]

Well, they had to dismount and remount the tires so im sure thats how they ended up where they are.

Well, you have vented on AZ and im sure you feel a tad bit better because I know when I vent, I feel just a tad it better

meh, feel just a bit better. had the wheels back for over a week now so i had time to throw and break things. the color isn't bad..it's growing on me, but sometimes it makes my car look 'dirty' cuz it's not 'bling' lol

[4flow]

DAMN!!!!!! Sorry to hear that man. What have you done to get it corrected and present your view? By the looks of it, and by reading your thread, you have a good case, but not probably worth your time off work and headaches.

[Chekm8]

DAMN!!!!!! Sorry to hear that man. What have you done to get it corrected and present your view? By the looks of it, and by reading your thread, you have a good case, but not probably worth your time off work and headaches.

not really worth the headache to be honest. like i said, they offered to match my spare to the 4 that i got. that was just funny to me--shoot the good foot to match the gimp foot lol! what they should have said was we'll color match and try again. if they did that, i might concider it and give them better reivews on the other parts but blah. it would probably cost me more as far as stress if i took their other options... they just sounded really amateur and didn't seem like they wanted to fix the issues.

anyway, just giving a heads up to the community. might actually send a message to the parent company http://www.kwicksilverusa.com/kwicksilver.html and let them know that thier franchise on this end might suffer because of this review. There's also the BBB (http://www.bbb.org/) too.

[4flow]

The route that you are taking is the way to go. How many of us reading this thread, and pass the word amongst friends.

You sure have my support.... Anyone else?

[Kem]

Is this kwicksilver in so. city owned by the same people as the one on 5th St IN San Francisco?

[piaadoll]

Is this kwicksilver in so. city owned by the same people as the one on 5th St IN San Francisco?

They are seperate as I asked about that when I was in the SSF one.

[Daddy MO]

Oh, I had a question. Do these guys repair and spray in house or is it sent out?

[Chekm8]

Oh, I had a question. Do these guys repair and spray in house or is it sent out?

inhouse. they're inside of an autobody shop or a shop at least. they have a corner in the back where they got the tires/wheels lined up. i saw a 'spinning' machine (for lack of a better term) so i think they have the proper equipment.

i'm not 100% sure about the painting at the garage, might be somewhere else though. i asked them if they did dealers and such and they said they do some tuners and after market shops--guessing curb rashes mainly.

[Kwicksilverssf]

How’s everyone doing, this is Johnny from Kwicksilver Wheel Repair. I'm not on here to start any kind of argument, just wanted to get a few words out.

Chekm8, I’m sorry you’re not happy with the work, but we did try to work with you on getting things corrected. I understand that you probably don't want to deal with us anymore, but I did ask if there was anything you want done to make this better for you.

The time, the color, the valve caps...our fault, so we complied with what you wanted to compensate for it. But it seems like the main thing you’re pissed off about is the tires. For us to mount your tires on another set of rims to do burnouts or whatever is just plain stupid. We are new business, and we need all the happy customers we can get to build our name. To do something as stupid as that to smell some burnt rubber just won’t make any sense at all. But again, like you said, it’s my word against yours at the end of the day. If you come up with something that would make you feel less P'd off, let me know, I’ll do what I can. I'm not going to buy you new tires, but a free mount and balance is doable if that makes you feel better. You know how to reach us.

And to PIAADOLL, I’m glad you’re happy with our service. Sorry about the whole exhaust thing, but Tim is not part of Kwicksilver, we just share a shop with him.

To anyone else that has thought about using us...I hope you give us a try. Not every business is perfect, but we try to be the best we can.

Johnny
Kwicksilver Wheel Pros
136 South Linden Ave, Unit I
South San Francisco, CA 94080
(650) 872-0181

[iin10ded]

hey all ive had great luck at rite way in walnut creek. it's a haul from sf but they redid my oz's beautifully. 95/ea for refinish and more if it needs major straightening. 1 of mine did and it was 150 for that wheel.

they wound up goofing up and setting something on top of the wheels before they were dry, which marred the finish. she took them all, stripped them down and powdercoated them for me at no charge. pretty rad.

sharon is the womans name. definitely throw them a thumbs up. they also have about a week turnaround time.

[Chekm8]

Wheel Works in Union City is also a great place to take it from personal experience. Co-worker scraped up his BBS RGR ($600+ ea) and they had to fix the rash and paint the whole wheel. 1st time he went back, it was too dark and didn't match the other 3. He told them to redo it and they tried again and still it was off. They tried a 3rd time and got it right. They didn't charge for the times they screwed up and $150 was their fixed price whether to fix a rash or repaint and my co-worker was happy with what he got. Might have taken a little over 2 weeks but the results were up to his expectations and what WW offered.

I went there to bring a badly bent flik and they straightened it but there was crack on the spoke so they couldnt' move forward. I think they do a decent job and it too is a haul from SF but will be bringing future wheel items to them.

Heard about the Santa Clara folks but I haven't worked with them personally. I know this won't be the last time I curb/bend my soft wheels so I'm going to be a repeat customer to either one of them. Local would have been better but piece of mind and quality is what I'm looking for.

[piaadoll]

And to PIAADOLL, I’m glad you’re happy with our service. Sorry about the whole exhaust thing, but Tim is not part of Kwicksilver, we just share a shop with him.

I realize Tim isn't part of Kwicksilver (as I mentioned in my post, he shared part of garage with you) and I did have a good experience with you guys and gave a good review (granted my review is about fixing a bend in the wheel). I feel bad about chkm8's horrible experience.

6 weeks to get rims repaired and then to get them back done incorrectly? I can't imagine what I would do if I were in his shoes or what I would do if I did not have an extra set of rims?

Perhaps if you guys would have called chkm8 to give him updates instead of him waiting around and following up every so often would've helped ease his frustrations even a little. that's my .02.

[Chard]

Little bit of input from me:

You're right, the color looks like it's way off and if they're charging you extra for the hyper silver, they should have given you hyper silver. Did you bring them your spare to color match? Regardless, they should refund you the extra amount you had to pay for the "custom" color.

As for the tires, Quattro doesn't necessarily mean even tire wear. I have gone through a bunch of different suspension setups and when it comes down to it, camber and toe is what determines tire wear. The fact that there are 2 tires that are worn implies that either your front or rear camber/toe is off. Seeing as how your tires are directional, you mention that the tire wear is now on the same side of the car, not left and right. Since the shop had all 4 tires off, they could have flipped and remounted one of the tires, thus making the 2 uneven tires on the same side.
Example: 2 front tires worn, 2 back tires fine. One front tire mounted the same way, the other front tire flipped and mounted (making it the same side as the other front tire) and 1 rear tire mounted the same and one flipped.
I'm not saying that this is the case, but it's a possibility. The one true way of knowing is whether or not you knew how much tread depth you had when you first brought them the wheels/tires. The wear on the 17s is almost negligent since camber/toe needs to be adjusted every so often. It might have been fine when you had the 17s on, but might have been out of wack with the 19s. Side note: looks like you had one of the 17s overfilled with air (bottom left).

At this point, since they aren't willing to pay for new tires, I'd have them remount the worn tires to have the meat of the tread on the outsides and put those on the rear of the car and put the meatier ones on front. I think it's safe to assume that your front camber/toe is off as that's what happens with most cars. I think if you do this, you'll maximize what's left of the tires.

Final notes: you're not happy with them so I wouldn't go back for future work unless you guys can come to an understanding. Others might have a better experience and with Kwicksilver's knowledge of the impact of your experience on potential customers, they'll clean up their act at the same time.

6 weeks is WAY too long of a turnover...I've had some sets turned over within the week and some within 6 months, so I feel your pain. 6 weeks is definitely too long though.

All in all, your car looks hot

[Johns_Orange_b5]

Yea man that sucks the color didn't turn out right, I feel your pain, but since the spare is off in color now, maybe you should consider getting it redone too, its not going to do you any good having one off colored wheel, but just my opinion. Or maybe someone else likes the color now, and you could sell them and buy a new set. As for the camber wear I totally agree with Chard except theres no way the tires could have gotten mounted wrong like that since the tires are directional. All wheel drive has nothing to do with camber wear, and if you look at your worn 17's you can tell that your tires never wore evenly originally, not just on the edges but one of them the entire tire was wearing way more than the others, I'm not sure but it looks like you need an alignment, the red box outlines negative camber wear(bottom left and top right tires), the white is the wheel that is worn way more than the others(bottom left tire).

[B5Stage3S4]

i think hes overracting. the rim thats bent looks just fine. i couldnt tell the difference between it and the other ones that got repaired for rash.

i just think youre one of those customers whos impossible to please.. and if i had a business id stay the hell away from u.

[Chard]

Directional tires can be flipped and mounted on a wheel that spins in the opposite direction. For that to have happened, 2 of the tires would have to have been flipped so that he still has 2 for the left and 2 for the right.

The only difference is the inner sidewall would now be on the outside.

[Johns_Orange_b5]

Directional tires can be flipped and mounted on a wheel that spins in the opposite direction. For that to have happened, 2 of the tires would have to have been flipped so that he still has 2 for the left and 2 for the right.

The only difference is the inner sidewall would now be on the outside.

Yea I know Chard your right, but I'm just saying theres no way possible for a pair of rear tires, that are directional, to end up on the left side with the camber wear still being on the inside, or thats the impression i got from the post, I may be mistaken, but if one wheel had wear on the outside and the other had wear on the inside, they could be on the same side, which is probably what you meant.

edit: I just looked over the pics, and it looks like there is camber wear all on one side, one wheel inside wear, the other outside wear. Which means Chard was right they put the tire that was originally on one side to the other side.

[Chekm8]

i think hes overracting. the rim thats bent looks just fine. i couldnt tell the difference between it and the other ones that got repaired for rash.

i just think youre one of those customers whos impossible to please.. and if i had a business id stay the hell away from u.

riiiiiiiiiiiiite...

1. Quoted for hyper silver paintjob, got what was promised? = NO, got paint job that was not close.
2. Customer service, was it up to par? = NO, didn't call me to let me know what was up with my wheels.
3. Projected 1 week to finish job, got what was promised? = NO, understandable if they wanted to keep them for 2 weeks but not 6 weeks.
4. Piece of mind that what i brought in would be the same if not better when i get it back? = NO, but this is assumed there shouldn't be issues

5. Fix curb rash, got what was promised? = YES, fixed
6. Fix bent wheel, got what was promised? = YES, as I mentioned above, i told them that it's not a perfect circle but i let it slide. Was pointing it out to them that it wasn't really fixed--not sure if I mentioned that above that after i spoke to them one last time, i told them i was ok with it not being perfectly circular and that i was just pissed about my tires.
7. Gave me back the $ I asked for for service? = YES, although hypersilver is $150 each vs maybe $100 a piece for regular paint, which would mean about $400 for all 4 wheels fixed and painted. I overpaid by $100 maybe? But i give them a yes on this because I'm feeling generous. Wheels America fixed my co-workers BBS scrapes and had to repaint the whole thing. WA had to repaint 3 times to get the right color and didn't charge. All i got from KS was, "we'll match the spare to the 4". Like i said, you shoot 1 foot and they tell you you dont need rehab to try to get it up to strenght, their solution was to shoot the other leg to make them both gimp.
8. Did they try to fix my paint issues? = YES, offered to paint the spare to match the 4

So based on the YES and NO's, that's 4 out of 8 = SUB PAR. To you that's asking too much? Everyone's entitled to their opinions but let the rest of us AZers know if you do open up a business cuz i know i won't go there if you think 4 possitives out of 8 is decent enough for your business.

I didn't ask for anything else from them after everything was settled, and my review is my opinion and just informing my fellow customers. Take it for what it is or flame it.

Yes, I know, camber, toe, etc, etc...But I'll take more pictures tomorrow of how deep the tires got eaten up. I mean seriously, if you saw it in person you'd think your car's alignment has issues. the shots on the 17s look like the outsides are eaten too but trust me, if you see the 1 tire, you'll think something different.

[Chekm8]

OK guys, pretty much beating a dead horse here.

FACT:
-shop and i are going our separate ways, i've decided this for a while already. i'm keeping what i have and they're not going to get bothered about their product--from me that is.
probably going to sell these fliks as soon as ER has them in stock or i get something else. i dont want to paint the spare in case i do get another 4 and the spare is just a spare to me anyway. if i blow a tire, the spare goes on, if the tire is not salvagable, the tire from the spare will either go onto the original wheel that blew out or order another tire. other reason y i don't want the spare painted is because i'd rather not deal with them again anyway.

So my review is my review so take it however you would like to take it...

but 1 last set of pictures. i already ordered 2 tires to replace both left and will get an alignment in the coming month just to make sure my car isn't the one having issues--for my concern anyway. btw, 17s were original tires and ran to about 35K (give or take another 5k). got an alignment at 35k (give or take 2K) due to smashing into a monster pothole. dealer told me no issues with alignment. 19s came on at 35K+ to current which is 50K.

17s might not really have worn evenly but if you look across all 4 of them, they're pretty even or as close to even. the problematic one which is on the rear left looks like the insides went first but from there to the other end, it looks fairly even still on the wear. so unless the toyos tire compound is really soft (doubt softer than conti's) then i would expect the same wear with 35k on the 19s, but then again, no alignment yet.

anyway, here are the pictures of the tires.

left_rear_bad1. worse one. look how deep it was eaten


more left rear, photo 2


more left rear, photo 3


more left rear, photo 4


more left rear, photo 5


more left rear, photo 6


more left rear, photo 7


more left rear, photo 8


more left rear, photo 9



left front


right front 1


right front 2


right front 3


right front 4 (notice the bleeding paint on the inside of the rims--amateur)



right rear



anyway, form your own opinions. any feedback, praise, flame, or any other comments welcome. btw Chard, thanks for the praise on the car but it looked even hotter with hypersilver :)

[Chard]

I feel your pain as many people on here know I've had my fair share of problems with a couple different wheel repair shops. In the end, I learned that no one is going to take care of it as good as you would, so the wheel is never going to be perfect again. Your case seemed to be an extreme; it's too bad that you guys couldn't find a middle ground as I can see it from both ends.

Live and learn. The car still looks good.

[Kwicksilverssf]

This is Ken, the other owner of Kwicksilver. Thank you for some of the members who see this from a third person and unbiased point of view instead of taking believing everything word for word from Chekm8. Again, we don’t deny and aren’t making any excuses for the work taking too long and the color being off. However, Chekm8 was compensated for that. Here is the break down:

Complaint: Work took too long.
Compensation: Chekm8 offered the suggestion of wanting $50 off. We accepted.

Complaint: Color is not what Chekm8 expected.
Compensation: Chekm8 offered the suggestion of wanting $50 off. We accepted.

Chekm8 offered his own valuation ($100) for the “wrong” we did to him. He felt a discount of $50 for taking too long and another discount of $50 for the color being off would make things right. In a legal sense of compensation, the $100 is “the amount received to "make one whole" (or at least better) after for an injury or loss.” We did not force him to take the discount, nor did we deny his offer for the $100 discount. Since this is the case, I do not see any reason to discuss this part of the problem anymore.

But what we do deny is the “tire abusing” which is totally untrue and irresponsible. I know you are upset about your tires, but in no way do we use any of our customer’s personal belongings in such a manner.

I’d like to clear this part up:
“ME: You had the tires off the rims, you could have mounted them to any wheel
THEM: We didn't do anything like that and why would we use your tires when we have so many other high end spare tires here from other customers
(wtf? so are you admitting you you THOUGHT about putting other tires on? btw, my tires are TOYO PROXES 4 and are $175 each minimum so now i have to go replace both if i want to be safe)”

Here at Kwicksilver, we change tires. When customers get their tires changed, we store their old tires until they are disposed of, so do not belong to the customer anymore. Johnny was referring to these tires, not tires belonging to any of our customers. So even IF we want to do burnouts or whatever you are referring to, we would use those tires, not any of the customer’s tires.

Now it is my turn to rant. So from my eyes, Chekm8 has been compensated and is making false accusations. When making the false accusations, some businesses might see this as Libel, which means:

An untruthful statement about a person, published in writing or through broadcast media, that injures the person's reputation or standing in the community. Because libel is a tort (a civil wrong), the injured person can bring a lawsuit against the person who made the false statement. Libel is a form of defamation , as is slander (an untruthful statement that is spoken, but not published in writing or broadcast through the media).

In addition, I believe Chekm8 is on a quest to spread the word about our “shady business.” He has put up posts on at least three (3) different sites, if not more, with just a quick search which includes:

http://forums.vwvortex.com/zerothrea...ostid=40364381

http://forums.vwworld.com/wheel/msgs/90201.phtml

http://forums.audiworld.com/wheel/msgs/90201.phtml

I believe this is more than just a review, but some type of “revenge” to get back at us here at Kwicksilver. We have done everything that Chekm8 has asked us to do, which includes the $100 discount, plus an email he sent to me, which is similar to this review. He wanted me to call him, but when I did, he did not pick up. Eventually he called back, and Johnny spoke with him. I did not hear the conversation, but I was told that Chekm8 sent that email just to “vent.” We asked him what else we could do for him to make the situation better, but he did not offer any suggestions.

Here is what he wrote in his email to us:
So now lets figure out how much you would pay for garbage work like this if it was you? You get quoted $600 and you get work that's not even worth half of that. What would you do if someone dicked you around? You'd be pissed off too unless you like getting walked on. If you think that the price I paid was fair then we have issues. Is there anything you're going to do to correct this? If not, then this is pretty much the same review I'm going to put up online. Just some of the sites this review will go on.
http://www.kwicksilverusa.com/kwicksilver.html
http://www.audiworld.com/
http://www.audizine.com/forum/
http://www.vwvortex.com/
http://sfbay.craigslist.org/
http://www.msprotege.com/forum/
http://www.bbb.org/

Again, we have done everything Chekm8 wanted done. Therefore, I have no idea why, since we’ve already compensated what HE wanted, he wants to damage our reputation since we’ve been as understanding and accommodating as we can.

I don’t mind having Chekm8 having this review up, since most of his statements are correct. I only have a problem with the “tire abusing” part, which is a false statement. Please stick with the facts.

[Daddy MO]

Thanks for posting up your side. Also, having a business I know you cannot please every customer. As far as blaming the shop for tire abuse, I dont think he totally pointed the finger at you guys but just assumed (from what I have read).

I think the threating email sent to you guys was wrong and should have been handled more professional though. He threatend to post on all those online sites? If so, that was a coward thing to do IMO. I usually handle problems like that face to face.

After reading both sides of the rant, I have to say that if I lived in that area I would not go to you guys for business.

Its not the end of the world for either party. Compensation has been made and accepted. Hopefully thats documented because it sounds like both of you guys would be willing to go as far as small claims court or something.

[Chekm8]

This is Ken, the other owner of Kwicksilver. Thank you for some of the members who see this from a third person and unbiased point of view instead of taking believing everything word for word from Chekm8. Again, we don’t deny and aren’t making any excuses for the work taking too long and the color being off. However, Chekm8 was compensated for that. Here is the break down:

Complaint: Work took too long.
Compensation: Chekm8 offered the suggestion of wanting $50 off. We accepted.

Complaint: Color is not what Chekm8 expected.
Compensation: Chekm8 offered the suggestion of wanting $50 off. We accepted.

Chekm8 offered his own valuation ($100) for the “wrong” we did to him. He felt a discount of $50 for taking too long and another discount of $50 for the color being off would make things right. In a legal sense of compensation, the $100 is “the amount received to "make one whole" (or at least better) after for an injury or loss.” We did not force him to take the discount, nor did we deny his offer for the $100 discount. Since this is the case, I do not see any reason to discuss this part of the problem anymore.

But what we do deny is the “tire abusing” which is totally untrue and irresponsible. I know you are upset about your tires, but in no way do we use any of our customer’s personal belongings in such a manner.

I’d like to clear this part up:
“ME: You had the tires off the rims, you could have mounted them to any wheel
THEM: We didn't do anything like that and why would we use your tires when we have so many other high end spare tires here from other customers
(wtf? so are you admitting you you THOUGHT about putting other tires on? btw, my tires are TOYO PROXES 4 and are $175 each minimum so now i have to go replace both if i want to be safe)”

Here at Kwicksilver, we change tires. When customers get their tires changed, we store their old tires until they are disposed of, so do not belong to the customer anymore. Johnny was referring to these tires, not tires belonging to any of our customers. So even IF we want to do burnouts or whatever you are referring to, we would use those tires, not any of the customer’s tires.

Now it is my turn to rant. So from my eyes, Chekm8 has been compensated and is making false accusations. When making the false accusations, some businesses might see this as Libel, which means:

An untruthful statement about a person, published in writing or through broadcast media, that injures the person's reputation or standing in the community. Because libel is a tort (a civil wrong), the injured person can bring a lawsuit against the person who made the false statement. Libel is a form of defamation , as is slander (an untruthful statement that is spoken, but not published in writing or broadcast through the media).

In addition, I believe Chekm8 is on a quest to spread the word about our “shady business.” He has put up posts on at least three (3) different sites, if not more, with just a quick search which includes:

http://forums.vwvortex.com/zerothrea...ostid=40364381

http://forums.vwworld.com/wheel/msgs/90201.phtml

http://forums.audiworld.com/wheel/msgs/90201.phtml

I believe this is more than just a review, but some type of “revenge” to get back at us here at Kwicksilver. We have done everything that Chekm8 has asked us to do, which includes the $100 discount, plus an email he sent to me, which is similar to this review. He wanted me to call him, but when I did, he did not pick up. Eventually he called back, and Johnny spoke with him. I did not hear the conversation, but I was told that Chekm8 sent that email just to “vent.” We asked him what else we could do for him to make the situation better, but he did not offer any suggestions.

Here is what he wrote in his email to us:
So now lets figure out how much you would pay for garbage work like this if it was you? You get quoted $600 and you get work that's not even worth half of that. What would you do if someone dicked you around? You'd be pissed off too unless you like getting walked on. If you think that the price I paid was fair then we have issues. Is there anything you're going to do to correct this? If not, then this is pretty much the same review I'm going to put up online. Just some of the sites this review will go on.
http://www.kwicksilverusa.com/kwicksilver.html
http://www.audiworld.com/
http://www.audizine.com/forum/
http://www.vwvortex.com/
http://sfbay.craigslist.org/
http://www.msprotege.com/forum/
http://www.bbb.org/

Again, we have done everything Chekm8 wanted done. Therefore, I have no idea why, since we’ve already compensated what HE wanted, he wants to damage our reputation since we’ve been as understanding and accommodating as we can.

I don’t mind having Chekm8 having this review up, since most of his statements are correct. I only have a problem with the “tire abusing” part, which is a false statement. Please stick with the facts.

Please clarify with Jonny on what I told him. I told him with the last contact I had with him that, "at this point, it's your word against mine and there's really no point continuing this discussion...and we'll leave it at that" if he can remember that part. I also mentioned that what's done is done and there is no point moving forward. The review is still my review and how I feel.

Slander? No, as mentioned clearly above and every post/reply I put up, I said that it's my review of the place and my opinion is mine and so is yours. The forums listed above, I've posted to 3 only (www.audiworld.com, www.audizine.com, and www.vwvortex.com), which are the communites i mainly frequent. I pulled back on posting to BBB.com as well as the parent site because I needed proof which to be honest, will take more time and money on my part so I didn't move forward.

This is a discussion and clearly if you read the last response that I put up. I said we (your company and I) have gone our separate ways. Thank you for putting your input in this discussion though, what you mentioned above is exaclty what you told me so I'm agreeing that you're following the facts.


Mo, the email was not a threat. I let Johnny know that I was pissed off and he offered to paint my spare to match my 4, but I told him no thank you and that I was going to take it as it is. I would still post the review to all the other sites. because a review is a review but due to the fact that the tire issue is pretty much my word against theirs and as I mentioned, I don't have solid proof, then I pulled back the posts to all the other sites. I can move the tire issue away from the reveiw but I'd rather not because it's part of my review.

No, not the end of the world for both parties--yes. Claims court? Wasn't planning to go there since it's already cost me a lot of stress and grief as well as time and money but if Kwicksilver wants to slap me with a slander lawsuit because I gave an opinion and discussed my opinion with my community, then I guess I'll wait for the paperwork.

Like I said, beating a dead horse. Topic is done, take it as it is...

[speedydragon]

How’s everyone doing, this is Johnny from Kwicksilver Wheel Repair. I'm not on here to start any kind of argument, just wanted to get a few words out.

Chekm8, I’m sorry you’re not happy with the work, but we did try to work with you on getting things corrected. I understand that you probably don't want to deal with us anymore, but I did ask if there was anything you want done to make this better for you.

The time, the color, the valve caps...our fault, so we complied with what you wanted to compensate for it. But it seems like the main thing you’re pissed off about is the tires. For us to mount your tires on another set of rims to do burnouts or whatever is just plain stupid. We are new business, and we need all the happy customers we can get to build our name. To do something as stupid as that to smell some burnt rubber just won’t make any sense at all. But again, like you said, it’s my word against yours at the end of the day. If you come up with something that would make you feel less P'd off, let me know, I’ll do what I can. I'm not going to buy you new tires, but a free mount and balance is doable if that makes you feel better. You know how to reach us.

And to PIAADOLL, I’m glad you’re happy with our service. Sorry about the whole exhaust thing, but Tim is not part of Kwicksilver, we just share a shop with him.

To anyone else that has thought about using us...I hope you give us a try. Not every business is perfect, but we try to be the best we can.

Johnny
Kwicksilver Wheel Pros
136 South Linden Ave, Unit I
South San Francisco, CA 94080
(650) 872-0181

damn word sure spreads fast. I wonder how you guys heard about this :|

[B5Stage3S4]

seriously chekm is just one of those headache customers who complains about everything. probably leaves crappy tips at restaurants too.

he should be banned from being able to post this on every forum... just one side of a story... wouldnt hurt to be banned from this one as well.

thanks ken for the explanation. handled with professionalism.

hope i never see u at a meet chekm.

[piaadoll]

seriously chekm is just one of those headache customers who complains about everything. probably leaves crappy tips at restaurants too.

he should be banned from being able to post this on every forum... just one side of a story... wouldnt hurt to be banned from this one as well.

thanks ken for the explanation. handled with professionalism.

hope i never see u at a meet chekm.

You can pass judgement on someone from one incident? That is sad.

He has posted on 4 forums that he frequents as many of our readers do.

Let's keep the personal attacks off the forum please.

[Daddy MO]

seriously chekm is just one of those headache customers who complains about everything. probably leaves crappy tips at restaurants too.

he should be banned from being able to post this on every forum... just one side of a story... wouldnt hurt to be banned from this one as well.

thanks ken for the explanation. handled with professionalism.

hope i never see u at a meet chekm.

Or what!!!

I dont even know the guy that started the thread but to come on here and say "I hope I never see you at a meet" sounds like a threat or straight fightin' words.

You must be a friend of the shop or something cause if you have that much time to worry about checkm8, you need to take that wasted time and worry bout yourself.

[piaadoll]

I sent him an infraction after I posted. I noticed his reply earlier in the thread and that bugged me, but let that one go. This one warrants an an infraction.

Threats and insults are not tolerated by our forum.

[Chekm8]

I sent him an infraction after I posted. I noticed his reply earlier in the thread and that bugged me, but let that one go. This one warrants an an infraction.

Threats and insults are not tolerated by our forum.

Thank you Mo/Piaadoll. Too old and too busy at work to respond to items like that.