I have a few friends that drive R32s and this thread on VWVortex was very disturbing... If you have friends that are looking at anything from EIP beware!!! Thread below:
This post comes courtesy of the VWVortex, the original thread was "blackholed", which means it was locked by a moderator and moved it to a non-public forum. I am not the original author of this post.
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Alright, after almost 3 years and over $20,000 spent at EIP it came to an end today. And once again it came with a last minute surprise, this time it was only another $200 but still a surprise. (Now please eiprich don't attempt to mess with any of this information as I have it all saved and backed up via email and various other devices just in case we end up in court someday).
First and formost, I was a happy EIP customer for a while until the lies and deceit just became overwhelming. I apologize for not being a true dubber and holding back all of these years and hope everyone can forgive me. I won't be surprised if you can't or if I lose a few friends after this post.
This most recent trip to EIP was for my turbo removal and sale to Andrew (pomme....) to benefit my father and the Operation THUMB fund. Well I spoke with and planned the removal out in May and set it up to occur June 2nd. On May 10th Rich and I finally agreed on a price of $1750 (all inculsive, and I have 3 different emails to prove this for f*ck off eiprich). One week later however I decided to see if I could lower the cost by purchasing oil/filter and all of the necessary parts so I wouldn't have to wait incase the parts weren't in EIP's stock. So I asked Rich if I supplied the parts could he do it for $1500? He said he couldn't so I said fine $1750 (all inclusive) but I already had oil/filter and head bolts so I sent them along and saved him money not having to buy those for me. Well after a week nothing was happening and I was getting angry PM's from Andrew in the UK because this was starting to get expensive for him (and I don't blame Andrew on bit). So John at EIP (Probably the absolute nicest guy and most helpful since Kyle left), did absolutely everything he could to get things right for me.
(JOHN, Please quit as you are too good for that place) .
Unfortunately John wasn't working on the car so he had to go by what Rich and Fred were capable of doing. Then I get the email that I have a bad O2 sensor (well, it won't come out), so I have to buy one. But I told them it wasn't bad, it was stripped by them the last time and they couldn't get it out so the put a CAT delete on my car and charged me for that like I got an upgrade. All they did was push the blame to me as they do with everyone and everything so they don't have to pay. But too make a long story short, John did everything he could to get the kit off to the UK and my car finished. But to date (June 28) the ECU is still not in the UK and the turbo system just arrived yesterday. It took less than a week to remove, but 3 weeks to do what ever it is that EIP does and poor Andrew (pomme....) is still without his ECU.
This is old news but now to the real reasons we are here, to unveil some truths.
Seriously I am very sorry to all, I have known about a few of these for a while and others I have just learned about so again I will assist anyone who wishes to take legal action.
jettin123 (Chris) Your turbo kit is a used kit that was taken off of Kyle Izzets car (and I am sure you paid full price) See you in court.
Jeremy (rabbitgtibbar) who is no longer on this site, without his knowledge EIP blew his motor during testing and replaced his pistons with pistons lying around the shop. See you in court.
Big lu: EIP blew your engine twice and just pieced it together for you to take and then blamed it on you when it blew a 3rd time. I am pretty sure you are going to court, but if not see you there.
Scharged: Your kit was put together with used parts, actually I am pretty sure they were my used Stg one parts when I went ball bearing and COMP FMIC if not than this was Les' car. I know you'll go to court so see you there.
If any of you know Randy Sargent. Well his engine was blown and EIP used a used higher mileage engine to fix it without telling him.
Cesar (MyblueR32Turbo): His motor blew less than 5 days after getting the stage 1 and EIP and I talked him into Stg 2 so nobody would know (many did and I apologized a million times for this). But hey his car is not bad except he gets 120miles to the tank and burns a quart of oil an week. It will be fixed this weekend as Chris and I are removing it.
Rob Faur (Green R32) His car is running 20lbs of boost and Rich wont fix it. So once it blows Rich will make money rebuilding it I only assume this as it is the only non-fact so far.
AZsightsound (Brandon): Your car really never made over 450 wheel HP and I just found this out today. GO TO COURT FOR SURE.
Every single R32 turbo has been back to RIP, sorry EIP for some issue or another (mine ended up with an oil leak and that "3 Year Warranty" is a joke and never honored. Smoke and mirrors my friend.
“My friend” received Cat cams and EIP said they were Schrick, and they still say it. GO TO COURT.
12V Turbo: You car caught on fire on the dyno just prior to the pick up. EIP cleaned it up and delivered it as ready to go.
Everyone and their mother knows: The race file was actually Nos and if you paid for that file demand your money back, oh and Rich's run at the track was of course NOS assisted.
Jessla: Your clutch was faulty and EIP made you pay for labor even though it wasn't anything he did.
At the first R32 GTG, r32mxspd (Aaron) your car broke down do to them messing up your ECU and you now have a different in your car.
Oh and the first (test) Stg 2 before mine EIP blew the engine twice and the guy sold it on ebay.
Oh and the whole cash thing is crap, he is trying to hide finances and not pay taxes on money made as well as avoid credit card charge backs.
Well that is just some of it, Rich isn't particularly friendly to his staff or the environment either.
The EPA has come by numerous times because of water pollution direct from EIP.
One of the last time I was there I arrived to find out that all of the employee's benefits were cancelled because Rich didn't make a payment. The electricity has been shut down a few times as well, if fact I was actually there when BG&E came to turn off the electric on another trip.
Man, I swear there is more I hope you learn a valuable lesson and never buy from this man or this company. He treats everyone he is around like crap (once he has your money, then you can't find him when you need help because something broke).
Honestly I know there is more, I am just fried right now. If I remember I'll ask the mods to add it on my behalf since I am locking it immediately.
Don't get me wrong EIP did a lot of very nice things for me and I am grateful for that but the bad definitely out weighs the good in this case.
Hope you make the right choice and good luck with all of your modding.
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Originally Posted by enigma1406
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